Customer Service Social Media

Meymuna Awad Idris

Ethiopian Rwanda Kigali +250-*********, +251-*********

*.*****@**********.*** LinkedIn: LinkedIn

SUMMARY

Self-taught, passionate, and well driven when it comes to achieving a goal that I have set for myself. Good experience with customer service and good with time management. I am naturally inquisitive, so if I need to learn more about something new, I will not hesitate to go for it.

EDUCATIONAL BACKGROUND

Andinet International School –Addis Ababa, Ethiopia Sept 2004– February 2021 Highschool Diploma

African Leadership University Jan 2022-Current

Degree in Entrepreneurial Leadership

WORK EXPERIENCE

A.P.F ( African Policy Forum)- Remote

Social media intern April 2022- July,2022

● Posting on Linkedin, Instagram, and Twitter.

● Engage with followers to increase the insight of the page. Customer and Sales Relations Sept – Current

Scholar's Coffee – Kigali, Rwanda

● Engaged with customers to proactively assess and understand needs and challenges.

● Build and maintain strong internal and external customer relationships.

● Addressed and resolved complaints and processed customer returns

● Counted daily cash, prepared deposits, and updated financial records with current totals.

● Resolved customer complaints regarding sales and service EXTRACURRICULAR ACTIVITIES & VOLUNTEERING

Executive committee member of the MUN team at school Oct 2017– Nov 2020. Was a participant in all MUN conferences from 2016-2019 and was awarded an honorable mention. Facilitating orientation sessions for new students May 2022. and Sept 2022 I would volunteer for orientation week when new students came in May and September. Event coordinator August 2022 - Oct 2022

HubAmbassador for ALU Kigali location August 2022 - Current Student Ambassador for Girl Rising Nov 2022

Middle East and Africa Summit (Abu Dhabi) Nov 16th-19th, 2022 SKILLS

●communication

●Marketing

●Problem-solving

●Coordinating

●Management

●Teamwork

● Relationship

management

● Graphic design

INTERESTS

●Publicspeaking

●Marketingmanagement

●Policyadvocacy

●Creativewriting

●Empowerment

●Communityinvolvement

LANGUAGES

●Amharic–Motherstongue

●English–Fluent

●Arabic- Intermediate

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