Bakhar Sardzhaeva

Address: JLT Cluster A, Dubai, UAE

E Mail: adyapp@r.postjobfree.com

Mobile: +971-*********

Nationality: Russian, Turkmen

PROFESSIONAL SUMMARY

15+ years experience in administration and management with proven experience in planning, coordination and delivery of major projects in Turkmenistan, Russia and UAE. Highly resilient and determined who is looking for an opportunity that will allow me to contribute my knowledge and use the depth of experience I have gained while working in the hospitality trade, office management and administrative sector. CAREER PROFILE/SKILLS:

Strong Organizational and communication skills.

Confident and authoritative speaker.

Ability to handle confidential information in strict confidence.

Strong presentation, analytical and problem-solving skills. WORK EXPERIENCE

Emicool, Dubai Sept, 2022-present

Customer Service Executive

Processing orders, forms, applications, and requests

Completes contract documentation, prepares checklist, ensures all contracts are issued as per set procedures

& ensures receipt & regularization as per the set guidelines and KPIs of CSS.

Allocation of bulk payments

Communicates with customers by phone or face-to-face to receive orders for installation, turn-on, discontinuance, or change in services

Make sure customers are attended to in a timely manner without queuing. Promote fast-track services EXPO 2020, UAE Pavilion, Dubai Sept, 2021-April, 2022 Team Leader

Supporting all operations within the sector to ensure the smooth and efficient running of the sector

Supervising a team of hosts and volunteers (briefing team before shift, deploying staff, break management and redeployment, issue resolution and debriefing)

When required, step up to the role of responsibility for all public realm operations within a designated area

Handling and resolving issues with guests if required; assisting POD and senior guests Emitech Building Maintenance(subsidiary of EMICOOL), Dubai April, 2019-Sept,2021 Customer Service / Business Development Manager

Implemented production, productivity, quality and customer-service standards; resolve problems

Cooperated and communicated across all business functions including operations, procurement, finance, and maintenance to ensure smooth operation of signed projects; Prepared bills receivable, invoices and bank deposits

Monitored and lead client relations, initiating first contact and developing relationships with potential clients; Handle the amendment and evaluation of contracts

Communicated with customers directly by phone and email, monitored complaints in two different ERP, followed up in order to be sure that customers were attended and issues were resolved. BM Intelligence, Moscow-Russia Mar 2016 – Oct 2018 Senior Client Coordinator and Executive Assistant to CEO

Managed, and organized resources, time; product and people to deliver a world class customer service to exceed customer expectations

Reported feedback to the management on all day-to-day activities and company performance

Communicated with clients on investments with tight deadlines

Assisted the CEO with his scheduling and agenda

Abu Dhabi National Oil & Gas Company-(ADNOC), Turkmenistan Aug 2014– Feb 2016 Office Manager/ Personal assistant to Chairman

Managed day-to-day operating activities of the company; company set up and registration

Planned and coordinated administrative procedures and systems

Processed accounting receivables and incoming payments in compliance with financial policies and procedures

Monitored inventory of office supplies and made order of new material

Communications with customers and stakeholders

United Nations Office on Drugs and Crime, Turkmenistan Mar 2012– Jul 2014 Executive assistant

Coordinated logistical and administrative aspects of conferences and seminars.

Coordinated and organized events management across UN in the region

Assisted to trainers, speakers, and delegates for presentations and training during seminars and events

Liaised with event suppliers in order to ensure the smooth running of the events

Planned budgeting, scheduling, and scope of work for various projects.

Cooperated with the UN and other international agencies on different social agendas.

Organized high-level meetings for UN managements from different regions; produced agenda, sent invitations, took minutes, and provided other technical support. Malaysia Marine And Heavy Engineering – Turkmenistan, Malaysia Sep 2006 – Feb 2012 Office Manager/ Personal Assistant to GM

Handled visas procedures and induction for international employees

Provided a high level of confidential, administrative and secretarial support service to CEO

Managed calendars of events, internal/external meetings of C-Level Executives

Preparation of product brochures, arranged oil-gas exhibitions on the international level

Accompanied CEO and GM during business trips, making reports. EDUCATION

Bachelor of Philology – Turkmen State University 1999 to 2003

English – Russian Translator Diploma

OTHER PROFESSIONAL ACTVITIES

January, 2008 – April, 2008

Administrative Intern

MMHE Sdn. Bhd. Pasir Gudang; MISC, Kuala Lumpur, Malaysia (Job on Training)

HRM, Corporate Communication, Quality HSE and Financial services and implementing the following:

- Observed data gathering and comparison with Turkmenistan branch;

- Corporate Social Relations work, Report preparation on presentations and economic analysis;

- Negotiations procedures, Charity and Social projects. September,2003-February,2006

Worked as an English Teacher at secondary school (2, 5 years) September, 2000- March, 2002

Volunteer

The United States Agency for International Development (USAID)

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