Customer Service Sales Associate
Resume:
Amy Renyard
Rochelle, IL *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
State Farm Mutual Automobile Insurance Company - Rochelle, IL August 2021 to May 2022
• Provided policy and service information
• Answered general questions
• Performed data entry for customer information
• Answered calls from customers
• Responded to claim inquiries
• Resolved customer information and complaints
• Responsible for cashier duties
Front Desk Receptionist
Holiday Inn Express - Rochelle, IL
January 2020 to August 2021
Handling the reservation process; welcoming guests and getting them checked into their rooms; responding to guests' requests; making sure that large groups enjoy their stay and handle any issues that may come about; some light cleaning; and coordinating with other hotel workers to handle necessary end-of-day tasks; running financial reports and entering information into an excel spreadsheet. Making beds, replacing used towels with new ones, vacuuming carpets, and cleaning and disinfecting bathrooms and ensuring new toiletries provided by the hotel are placed at appropriate places. Night Auditor
Comfort Inn by Choice Hotels - Rochelle, IL
June 2019 to January 2020
Handling the reservation process; welcoming guests and getting them checked into their rooms; responding to guests' requests; making sure that large groups enjoy their stay and handle any issues that may come about; some light cleaning; and coordinating with other hotel workers to handle necessary end-of-day tasks; running financial reports and entering information into a Microsoft excel spreadsheet. Photographer
self employed - Rochelle, IL
January 2011 to August 2019
Wedding and family photography
Was more of a hobby and by word of mouth and my portfolio turned into experience. I loved capturing special moments and expressions.
Bartender/Waitress/Cook
Salt 251 - Rochelle, IL
August 2018 to May 2019
Number 1 priority was that customers joining our restaurant/bar enjoy their dining experience. Taking orders, cooking and serving food, cleaning and resetting tables, replenishing supplies, refilling glasses and solving customer complaints. Setting up a bar for banquets as well as preparing the tables with appetizers, entrees and desserts. Keeping track of food and alcohol inventory. Cleanliness, visually appealing and superior customer service are very important aspects in order to successfully run a food service business.
Caregiver
Aging angels - DeKalb, IL
April 2016 to February 2018
Helped clients with laundry and performed light housekeeping tasks.
• Provided ongoing companionship to clients.
• Transported clients to and from appointments and social gatherings.
• Shopped grocery and ran errands.
• Prepared and maintained documentation about the client’s condition and care provided Provided Hospice care when needed
Cashier
Walmart - Rochelle, IL
April 2015 to April 2016
Sales Associate/Customer Service
COPY SERVICE/DEKALB COUNTY SELF STORAGE - DeKalb, IL January 2010 to April 2016
Made copies, printed blueprints, laminatined large and small projects, print large format pictures on vinyl or canvas, designed flyers and handbills, wrote out job sheets and invoices for completed jobs, communicated with customers via email and the phone to give estimates for large and small jobs and work the register when customers pay. Within the storage business I set up contracts for new customers, took payments for current customers, filed, took pictures for inventory and answer any questions that future and current customers may have.
RETAIL SALES/VISUAL MERCHANDISER
Dillards - Marion, IL
August 2007 to June 2009
#1 sales associate four months straight minus a few days Matched the customers wants and needs to the proper handbag (Coach, Bramin)as well as matching jewelry and accessories to accent the outfit for each special occasion. Assisted men with finding the proper dress attire for the occasion as well as measured for tailoring the suits for a proper fit to each individual. Provide customer service to make each customer feel important and completely satisfied. Unpack and organize merchandise to be visually appealing. Construct and design visual merchandising displays to attract customers. Sell merchandise and use computers to find goods and placing the order. Personal Assistant/Nanny/Executive housekeeper
June 2007 to June 2008
De-clutter, organize, clean, landscape, nanny, clean gutters, pool house etc...2.2 million dollar cottage in Barrington Hills, Il.
Housekeeper
Elena Woolbright - DeKalb, IL
2006 to 2007
Private housekeeping
ADMINISTRATIVE ASSISTANCE / MANAGER OF THE J.U.L.I.E DEPARTMENT Nicor gas
April 2004 to June 2006
Data entry. Contact customers to respond to inquiries and to recommend improvements, make sure that our tickets to locate our gas lines go out in a timely manner, taking calls from the locators to find exact locations of our pipes and any other utilities in the vicinity of our dig. SALES ASSOCIATE/SALES SECRETARY
Brian Bemis Automotive Group - Sycamore, IL
April 2002 to December 2004
Selling both new and used cars as well as finance and related product. Selling and promoting Finance, Insurance products and Paint Protection. Demonstrating vehicles to customers, including taking them for drives. Reporting to the vehicle Sales Manager on activities, reviews and analyses. Meeting customers face to face and holding sales discussions with them. Writing up sales contracts. Representing the company at trade exhibitions, events and demonstrations. Negotiating the terms of a sales agreement and closing sales. Following-up in-bound telephone enquiries, walk in prospects and emails enquiries. Arranging appointments via Internet Leads. Preparing car purchase packages. Cold calling up qualified sales prospects. Delivering vehicles to customers. Liaising with the showroom body shop to ensure that vehicle repairs are carried on. Printing titles and daily and weekly reports. Manufacturing Associate
BURGESS NORTON, ALGUS PACKAGING AND NESTLE - DeKalb, IL 1997 to 2001
Operate punch press machines for engine rocker arms as well as connecting each additional important piece to make sure that the part is working safely and up to code. Developeda system to correct a problem within a machine, packing and stacking pallets with the proper weight and wrapping plastic wrap in order to insure that the products arrive to the customer in a safe and timely manner. Operated a sticker machine as well as a banding machine.
Nanny for special needs child
Kingston, IL
January 1997 to January 1999
Cared for child with spina bifida and autism. Provided physical therapy as well as rides to doctor appointments. Practiced walking without any aids or assistance with braces, crutches or walkers Dietary Aide/housekeeper
OAKCREST RETIREMENT CENTER - DeKalb, IL
1996 to 1997
Ensure that all of the residents got a proper and nutritional lunch/dinner according to specific dietary needs, served cut and cleaned up the dishes when finished. Sales Associate
Brian bemis ford hyundai - Sycamore, IL
May 2018
Education
CMA
Everest College
High school or equivalent
Skills
• Care Giver (3 years)
• Microsoft word..photoshop (5 years)
• Technical drafting in high school (3 years)
• Gifted art classes (6 years)
• Typing skills 60 wpm (10+ years)
• Trained in multiple scheduling programs (4 years)
• Home Care
• Home Health
• Personal Care
• Customer Service
• Call Center
• Customer Care
• Restaurant Server
• Barback
• Busser
• Waitress
• Hostess
• Bartending
• Waiter
• Microsoft Office
• Excel
• Cash Handling
• Billing
• Outlook
• Receptionist
• Scheduling
• Microsoft Word
• Communications
• Medical Office Experience
• Housekeeping
• Time Management
• Filing
• Hospitality
• retail sales
• Cash Register
• Word
• Cleaning
• Dietary Aide Experience
• Graphic Design
• Hospice Care
• Meal Preparation
• Nannying
• Medication Administration
• Stamping Press
• Laundry
• Manufacturing
• Night Audit
• Office Management
• Guest Services
• Financial Report Writing
• Personal Assistant Experience
• Data collection
• Data Entry
• Vital Signs
• Conflict management
• Supervising experience
• Warehouse management system
• Clerical experience
• Dispatching (Less than 1 year)
• Computer literacy
• Computer skills
• Retail management
Certifications and Licenses
CPR Certification
Property and Casualty License
October 2021 to October 2022
Driver's License
Assessments
Customer Service Skills — Highly Proficient
August 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Highly Proficient
Problem Solving — Highly Proficient
February 2019
Measures a candidate's ability to analyze relevant information when solving problems. Full results: Highly Proficient
Night Auditor (Hotel) — Expert
October 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Expert
Retail Customer Service — Expert
January 2020
Comprehending and responding to retail customer needs. Full results: Expert
Sales Skills: Influence & Negotiation — Highly Proficient May 2019
Measures a candidate's ability to effectively use influence and negotiation techniques to engage with and persuade customers.
Full results: Highly Proficient
General Manager (Hospitality) — Highly Proficient
February 2020
Solving group scheduling problems and reading and interpreting P&L statements Full results: Highly Proficient
Attention to Detail — Expert
February 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Expert
Supervisory Skills: Motivating & Assessing Employees — Expert February 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Expert
Verbal Communication — Highly Proficient
February 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Highly Proficient
Cashier Skills — Expert
July 2020
Counting cash, processing transactions, following written procedures, and attending to details. Full results: Expert
Dental Receptionist Skills — Expert
September 2020
Managing practitioner schedules and maintaining accurate patient records Full results: Expert
Graphic Design — Highly Proficient
February 2019
Measures a candidate's ability to create visual media to effectively communicate information and concepts.
Full results: Highly Proficient
Work Style: Reliability — Highly Proficient
November 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Customer Service — Highly Proficient
November 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Recruiting — Highly Proficient
May 2021
Managing the candidate sourcing and selection process Full results: Highly Proficient
Warehouse shift leader — Highly Proficient
June 2021
Supervising warehouse staff and maintaining safety and security standards Full results: Highly Proficient
Hydraulic systems specialist — Proficient
October 2019
Measures a candidate's ability to apply mechanical reasoning when repairing malfunctioning hydraulic, pneumatic, and electrical systems.
Full results: Proficient
Manufacturing: Quality inspection — Proficient
October 2019
Making precise measurements, reading prints, and making pass/fail decisions. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am currently licensed in auto and property insurance
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