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Labor Relations Customer Service

Location:
Matawan, NJ
Posted:
July 14, 2023

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Resume:

CONTACT

Address : Matawan NJ *****

Phone : 732-***-****

Email : adyamu@r.postjobfree.com

SKILLS

• Verbal and Written Communication

• Critical Thinking

Confidential File and Records

Management

• Labor Relations

• Database Management

• Document Preparation, Coordination

• Administrative Support

• Legal Case Management

• Meeting Preparation

• Interviewing Clients

• Time Management

• Proficiency in MS Office

• Legal Compliance

• Court procedures,

Workers' compensation policies and

procedures

• Workers' compensation

PROFESSIONAL SUMMARY

Experienced Legal Assistant with Bus Administration with over 7 years of Legal experience at NJ TRANSIT and over 3 months at Qual-Lynx. Has successfully handled Legal matters, Labor Relations, Ethics, FMLA, Administrative, Documentation matter, storage retention from intake to completion. Superb customer service, exceptional computer skills; experienced in writing comprehensive reports. Results-driven professional. Focused and dedicated with exceptional work ethic and proven strengths in case management support.

WORK HISTORY

Worker's Compensation Analyst, 03/2022 to 06/2022

Qual-Lynx - Piscataway, NJ

Bus Administration, 03/2005 to 06/2012

NJ Transit - Newark, NJ

Reviewed new files to determine current status of claim and to develop plan of action.

Identified insurance coverage limitations with thorough examinations of claims documentation and related records.

Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.

Evaluated original investigation reports and documents to resolve secondary concerns.

Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.

• Synthesized data into comprehensive updates for management. Maintained strong knowledge of basic medical terminology to better understand services and procedures.

Made contact with insurance carriers to discuss policies and individual patient benefits.

• Reviewed outstanding requests and r to completion projects on time.

• Checked documentation for accuracy and validity on updated systems. Labor Relations-, Provided Legal Administrative support to Senior Executive Level Management, Prepared letters, correspondence, distribute mail accordingly, multi-task, and prioritized and worked on COLA's, Labor Relations documentation, Storage retention of Legal cases of both electronic and hard copy Prepare reports on cases, Transcription of Legal cases with Attorney General office

• Help implement FLMA Tracking system and Fraud and abuse Traveled to various locations throughout NJ Transit to Provide FMLA, FLSA, FLIP Management, Employee training

Process FMLA/FLA/Worker's Compensation, Disability cases on daily basis, from intake to completion of each case

DOLORES WALSHGOMEZ

• Maintain tracking system and records and documents Execute systematic methods for indexing and cross-referencing network database information

Create and modify documents, Update and manage status reports, proofread cases, and handle outstanding files

E-check Processing, Billing, Accounts Payables, ASI Systems, Reconciliation reports, set up and coordinate meetings and conference, secretarial support for other departments/vacation coverage and back up for secretaries and various other department staff. Assisted Attorney General Attorney's on Labor Relations Legal cases

Update employee information daily into HRIS database, deadline driven, outstanding multi-tasking, works well under pressure, team player

Coordinated/assist with maintenance and upgrades of Worker's Compensation/FMLA Tracker System and Employee Performance System

• Process over 150 cases weekly, FMLA/FLA/ for NJ Transit Bus employees Consistent communications with Executives, Attorney Generals, Employees, Doctors, Lawyers, and Worker's Compensation Supervisors

FMLA/FLA/FLIP, review medical certifications, understands medical terminology; prepare cases from intake to completion of case

Reviews Independent Medical Exam (IME) reports to ensure completeness, accuracy according to guidelines, policies and procedures, and requests additional information from doctors/medical providers

• Provides Training to Supervisors, Management, and other employees Kept detailed records of investigations and communication throughout cases to meet legal standards and promote easy search and retrieval by compliance staff

Remained calm while interviewing and investigating subjects, collecting evidence and pressing for further information.

Processed Employees Ethics forms. Ethics documentation, letters and research of Ethics laws.

• Followed all company policies and procedures to deliver quality work. EDUCATION

Associate of Applied Science : Paralegal Studies, 06/2005 Kaplan University - Davenport Iowa

AAS in Paralegal studies, encompassed on all areas and facets of Law Bachelor's Degree : Certification, 07/1990

National Paralegal Academy - Mahwah, NJ

Paralegal Certification June 1990- Areas of Study all areas of Law. my GPA 3.93 ACCOMPLISHMENTS

Given an accommodation by Former Vp for tracking FMLA abuse thru Tracker implementation program.

Known for completing projects before deadline.

Excellent References upon request

CUSTOM

I love to spend time with my family, friends

Walking, Flea Markets, crafting, reading in spare time. Volunteering my time to Several Charities at my church Backpacks for children

Toiletries for the shelters

Special Olympus



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