ENIOLA ADEMUYIWA

adyam2@r.postjobfree.com 437-***-****)

Calgary, Alberta

SUMMARY

Clear communication skills

Empathy and building rapport

Outstanding customer service skills with proven record of customer satisfaction

Persuasion skills

Time management skills

Strong knowledge and experience in computer skills, Microsoft Word, Excel and PowerPoint.

EDUCATION

Marketing Research and Analytics - Post Graduate Certificate 2016

Centennial College, Scarborough, ON

Corporate Communications and Public Relations- Post Graduate Certificate 2015

Centennial College, Scarborough, ON

Bachelor of Arts (Mass Communication)

Babcock University, Nigeria 2012

EMPLOYMENT HISTORY

Cibc Bank Oct 2021-June 2023

Fraud Analyst

Monitor client transaction and provide a wonderful client experience while mitigating fraud losses to CIBC & Simplii Financial customers.

Examine data fraudulent activity to brainstorm new technique to help prevent future fraudulent activity from happening.

Identify, analyze and conduct investigations of client transactions through debit cards, ATMs, over the counter (OTC) deposits at branches and other banking channels to determine possible fraud or unusual activity.

Conduct monitoring and testing routines of existing internal controls designed to detect unusual/suspicious activities and test for adherence to the Bank’s AML /ATF policies and procedures.

Proactively identify best practises to ensure compliance with regulatory requirements.

Executing investigative procedures on identified transactions or customer activities.

Collections Advisor May 2019- August 2021

Scotiabank

Addressing and resolving customer concerns, inquiries, issues or complaints on loan contracts in arrears.

Adhering to regulatory and Internal Bank guidelines as required and maintaining awareness throughout the year, ensuring compliance to AML (Anti-Money Laundering), KYC (Know Your Customer) and Privacy policies.

Preparing correspondence including demand letters in a manner that reflects Bank policies and guidelines while conveying a tone that protects integrity of the customer.

Customer Account Specialist Oct 2018 – Feb 2019

TD Canada Trust Auto-finance

Professionally persuaded consumers to pay in an effort to set up payment arrangements on deficiency balance accounts and helped to resolve negative credit history reporting for customers.

Experienced in managing a section of the delinquent portfolio in a manner that maintains positive customer relations with past-due customers.

Demonstrated good customer service skills while initiating outbound calls to customers.

Collection Agent July 2018 – Sep 2018

RBC Royal Bank

Communicated with customers directly to obtain all necessary and relevant information and reach a mutual agreement for payment of their debt.

Strong background with the use of windows-based computer applications combined with accurate keyboarding skills

Demonstrated ability to problem-solving through active listening combined with a commitment to delivering a superior client experience

Financial Service Representative June 2016-July 2018

Gatestone & Co

Worked as a customer service representative for Bank of America, received inbound phone calls from potential customers.

Initiated outbound calls to all past due accounts.

Negotiated, planned and assisted customers with correct payment resolutions on one or multiple credit card accounts including Consumer and Business accounts.

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