Bill Hetu

adyakn@r.postjobfree.com –602-***-****

I have had the pleasure of helping Four-Diamond hotels exceed aggressive revenue and profit targets for over a decade through the design and implementation of continuous improvement and employee development initiatives. The success that I have achieved throughout my career can largely be attributed to my expertise in the following areas:

Assistant Director of Hotel Operations – Rooms Division Hyatt Hotels. Hyatt Regency Downtown. Phoenix, AZ Sept. 2021 – Present 602-***-**** A 690-room property adjacent to the Phoenix Convention Center overseeing Front Office, Bell Staff, Valet & Housekeeping Departments. Business mix of group, transient and association with revenues of $65 million, meeting or exceeding guest service scores and averaging over an 85% Colleague Engagement Survey consistently. Representing the property at preconvention meetings, site inspections and daily interaction with our guests. Asst. General Manager/Director of Food & Beverage

Remington Hotels dba Renaissance Palm Springs Hotel. Palm Springs, CA. Oct 2018 - Aug 2020. 760-***-**** I was recruited by this Four-Diamond hotel with 410-room to oversee the 110-member Food and Beverage team By leading our team to aggressively pursue its production targets, we secured $9M annually and elevated bar sales by 25% and lunch sales by 22%. We also achieved a 78% guest satisfaction score (104% of goal) by training the team to rapidly resolve complex issues and ensuring the consistent provision of exceptional service. Created enhanced incentives for the Catering team resulting in an 18% increase in wine sales, decreasing food cost by 16% through the design of new menu items that utilized similar ingredients, and growing pool cabana revenues by 100% with the creation of new food and beverage package mixes. Director of Banquet Operations

Two Roads Hospitality dba The Camby Hotel. Phoenix, AZ. May 2017 – Sept 2018 602-***-**** A 4-diamond, luxury boutique hotel of 263 rooms, 21,000sq. ft. of meeting space hosting high profile sports & entertainment and high-end social market events was the property’s main source of business which was a $6 million in revenue operation. Lead a team of one manager, six captains and over 40 hourly associates. Ordered all alcohol for the entire hotel. Raised the company’s meeting planner’s satisfaction by 25 points. Assisted with the Catering forecast. Created a Meeting Planner’s Amenity for the group's office which created a home office feel. Covered Food & Beverage Manager On Duty shifts

Asst. GM/Director of Food & Beverage 505-***-****

John Q Hammons Hotels dba Embassy Suites Hotel & Spa. Albuquerque, NM. March 2016 – March 2017 Albuquerque’s busiest hotel with an occupancy for the year of 78%. Duties included forecasting food & beverage revenues, on the floor overseeing complimentary breakfast, Manager-on-Duty shifts, reviewing labor schedules on a daily and weekly basis, and addressing Human Resources issues. Conducted monthly inventories and P&L reconciliations. $10 million in food & beverage revenue. Created a Site Inspection SOP that assisted in taking more business from the comp set. Implemented training program for all outlets to improve service delivery. Made a frequent guest amenity program which resulted in 20 points higher guest satisfaction. Director of Catering/Convention Services 623-***-**** John Q Hammons Hotels dba Renaissance Hotel & Spa. Glendale, AZ April 2013 – March 2016 A 320 room, 110,000sq. ft. convention hotel 4-diamond hotel. Hosted two Super Bowls, Final Four NCAA Tournaments and the yearly Fiesta Bowl. Large conventions and Sports & Entertainment were the main markets for hotel. Primary duties were overseeing Catering & Convention Services Managers, forecasting revenues, servicing large, high profile conventions and events. $14 million in catering revenue property. Primary group corporate and association convention hotel. Oversaw a team of six managers and one assistant. Assisted operations team on NFL Sunday game days as well as NHL game days as both Arizona teams’ stadiums were adjacent to property. Increased event satisfaction scores to be consistently above brand standard. Director of Banquet Operations

Classic Hotels & Resorts dba Arizona Grand Resort. Phoenix AZ. Sept. 2008 – April 2012 602-***-**** Arizona’s 3rd largest 4-diamond resort of 740 two-room suites along with 120,000sq. ft. of meeting space. Primary business is high-end, large corporate conventions along with leisure business due to the resort’s golf course, spa and 17-acre waterpark. $16 million in Banquet revenue for the property. Oversaw a staff of six managers, twelve supervisors and 120 associates. Monthly Profit & Loss reconciliation. Duties included those of Food & Beverage Director Represented department at Site Inspections. Met daily with clients to ensure we were exceeding their expectations.

Other Work Experience:

Banquet Captain Food & Beverage Manager

Banquet Manager Front Office Manager

Catering Sales Manager Group Sales Manager

Convention Services Manager Restaurant Manager

Education: Scottsdale Community College. Associate of Arts & Sciences in Hotel & Restaurant Management Knowledge in these Industry Related Areas

CI/TY Administrator

Delphi Catering Program

Micros POS

Opera

ADP Time-Saver

Birchstreet

Profit Sword Proficient

P&L Management

Budget Management

Cost Reduction / Control

Revenue & Profit Growth

Continuous Process Improvements

Inventory Management

Customer Satisfaction & Retention

Recruiting & Staffing Initiatives

Coaching & Mentoring

Employee Training & Development

Connect with me to find out how I’ll adopt your company’s mission as my personal mission and work tirelessly to achieve even the most ambitious of goals!