Holly Case

**** **** *** **

Watauga, TX *****

adyak7@r.postjobfree.com

682-***-****

Professional Writer and Editor

Case Communications

Fort Worth, TX

August 2007 – present

• Write articles for business and consumer publications, including Healthline.com, PatientPop.com, ApartmentList.com, and Neighborhoods.com

• Edited articles, manuscripts, and academic papers for private clients

• B2B and consumer-focused blogging, incorporating SEO

• Interview industry experts and authors to write profiles

• Write in a variety of formats, including academic papers, social media posts, articles, newsletters, and medical content

• Manage social media accounts

Customer Support Specialist

Lanyon Solutions

Dallas, TX

October 2015 – August 2017

• Assist customers in how to use software

• Answered technical support questions via phone and email

• Escalated cases to management or rerouted to billing as appropriate

• Update cases in Salesforce

• Wrote articles for internal knowledge base

• Conduct training sessions via WebEx and Skype

Customer Service/Community Moderator (remote)

Computech Corporation (contractor for babycenter.com) Detroit, MI

February 2011 – February 2013

• Addressed urgent website user requests, including password resets and issues with board access

• Worked with law enforcement to provide details about cases of abuse and fraud

• Monitored site activity to ensure discussion meets appropriate standards

• Provided customer service and technical support

Associate Editor

Natural Food Network

San Francisco, CA

February 2005 – December 2010

• Assigned stories according to editorial calendar

• Worked with contributing writers and nurtured relationships with new writers

• Edited articles using AP style guide

• Wrote articles, including for weekly newsletter

• Attended trade show conferences

EDUCATION

Bachelor of Arts, 2007

Magna cum laude

Saginaw Valley State University

University Center, MI

Major: Sociology

Minor: Professional and Technical Writing

3.76 GPA upon graduation

VOLUNTEER OPPORTUNITIES

Shelterhouse of Midland

Sexual Assault Victim’s Advocate

Sept 2011 – February 2013

Tarrant Area Food Bank

Community Volunteer

June 2017 – present

The Trevor Project

Volunteer

March 2022 - present

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