Customer Service Team Member

Lisa Ranstead

**** * ******* **. **, Shelton, Washington, 98584, US • 360-***-**** • adyak3@r.postjobfree.com Established Medical Receptionist with experience working in busy clinical settings and success interacting with people of all ages and personalities. Offering a track record of advocating for patients and collaborating with practitioners. Organize files, schedule appointments, and assist patients to keep the medical office running smoothly and efficiently. Demonstrated ability to build and maintain relationships with healthcare professionals in order to improve patient care. Productive

Reputation for dependability and a strong ability to build rapport with patients, family, and coworkers. Patient education and advocacy are important to me. A valuable team member with previous experience in developing patient relationships. Front-line individual with the ability to prioritize and triage cases in order to filter caseloads to available doctors. A dedicated team member who has had great success working with patients and creating positive experiences. At one point I was a Certified Nursing Assistant with experience in home health and hospice care. Regulatory compliance

EMR / EHR

Customer service

Patient scheduling

Typing

Patient privacy and confidentiality

Insurance Verification

Reminder calls

Charting and clinical documentation

Payment collection

Insurance Verification

Payment collection

Electronic medical records

GED

Bremerton High School - Bremerton, WA

Medical Receptionist - November, 2010 to August, 2022 Mason General Hospital and Family of Clinics - Shelton, Wa Completed skilled administrative work to assist all office personnel and operational needs. Entered patient information into the system, including insurance, demographics, and medical history, to ensure that all records were current. Increased the efficiency of the office by handling 100+ calls per day. Was in charge of processing patient payments as well as scanning identification and insurance cards. Followed strict HIPAA guidelines at all times according to company policy. Communicated with all of the practice's partners, including doctors, nurses, technicians, and medical assistants. Referred and screened patients to make the best use of resources, triage staff, and serve community members. Followed strict HIPAA guidelines at all times according to company policy. Informed patients about their financial obligations prior to providing services. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Medical Receptionist - June, 2000 to Present

Shelton Family Medicine - Shelton, Wa

Expertly managed a multi-line phone system and greeted all patients with a smile. Maintained patient and work flow by providing high-quality administrative and customer service. Entered patient information into the system, including insurance, demographics, and medical history, to ensure that all records were current. Informed patients about their financial obligations prior to providing services. Meticulously transcribed phone messages and relayed them to the appropriate personnel. Communicated with all of the practice's partners, including doctors, nurses, technicians, and medical assistants. Followed strict HIPAA guidelines at all times according to company policy. Completed skilled administrative work to assist all office personnel and operational needs. Kept track of provider schedules and scope of practice in order to organize and schedule appropriate care on an ongoing basis. Removed invalid computer alerts and cleaned accounts to ensure information accuracy.

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