Call Center Customer Service

Patricia Bettie

Gibson County, TN

***********************@***********.***

+1-731-***-****

Work Experience

Customer Service Supervisor/Call Center

Vanderbilt University Medical Center - Nashville, TN January 1990 to July 2004

I was supervisor over Medical Call Center. Telephones, switch board, all phases of computer! Settled all the problems with staff, patients and Physicans. Multi task, always on call, appts, Absolutely loved my job. I am a people person! Etc

Education

3 in Medical aterminology

Nashville College of Medical Careers - Nashville, TN February 1980 to February 1981

12 in English

Gibson high school - Gibson, TN

May 1966 to June 1972

Skills

• Multi-line phone systems

• appointments

• Problem management

• hiring and firing

• Trained all employees started work

• All computer skills

• Fixed problems if system went down

• Network monitoring

• English

• Writing Skills

• Interviewing

• Proofreading

• Supervising Experience

• Team Management

• Microsoft Office

• Curriculum Development

• Leadership

• Administrative Experience

• Active Directory

• Microsoft Windows

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