Portia Yarbrough

United States 404-***-**** adyaj8@r.postjobfree.com

PROFESSIONAL SUMMARY

Experienced customer service leader with 10 years of experience in CRM management, call center support, inside sales, scheduling, and resolutions. Highly familiar with data analytics, various crm tools, and reporting. Excited to use my proven skills and leadership with this team. Knowledge & Skills Areas

• Customer Experience

• Microsoft Dynamics

• Voice of Customer

• Sales Support

• Detail Documentation

• Sales success oriented

PROFESSIONAL EXPERIENCE

Inside Sales/Customer Service, Atlas Fibre 7/22 – Current

● Source new sales opportunities through inbound quote requests via calls and emails.

● Close sales and achieve quarterly quotas by quoting jobs quickly and efficiently.

● Create training materials using a BPR platform that all personnel could refer to.

● Accurately track sales history and communication using CRM tool and ticketing system.

● Liaison between Sales, suppliers, clients to analyze trending data, build rapport, and gain customer loyalty.

● Maintain thorough knowledge of products, risks, policies, guidelines, and regulations to provide customers accurate responses.

● Follow up on orders, tracking, customer delivery and process warranty claims.

● Create and process purchase orders, handling sensitive information and verifying service agreements. Healthcare QA Specialist, UPS Healthcare 11/21 – 5/22

• Writes and revises Standard Operating Procedures as required.

• Assist Compliance Manager with efforts in diagnosing and addressing system or technology issues.

• Monitors the processes and systems within the Department to ensure regulatory compliance and effective operation.

• Consolidates and analyzes compliance, data complaints, and process adherence checks.

• Ensures all staff is trained in their respective job functions, including GDP.

• Conducts regular inspections of the facility and recordkeeping, including summaries and reporting findings.

• Coordinate or assist with corrective actions and preventative measures.

• Communicates with clients and provides information during external audits.

• Investigates internal/external fraud and problems, then advise the appropriate individuals of the findings.

• Completes NCR reports and change control requests and provide necessary follow-up. Sales Support Representative, CWC Office Furnishings 6/17 – 10/20

• Liaison between Sales, vendors, clients to build rapport and gain customer loyalty.

• Create and process purchase orders, handling sensitive information.

• Manage new projects with teams from other departments to ensure timely and job completion.

• Drove financial performance of assigned area by ensuring sales and profit goals were met.

• Follow up on orders, tracking, customer delivery and process warranty claims.

• Conduct customer surveys and produce monthly metric results and using multiple screens. Call Center Representative, Aris Virtual Solutions (WAH) 1/12 – 4/17

• Specialized in customer relationship principles and practices.

• Maintained organization and focus as this was a work from home position.

• Possess Microsoft knowledge, usage and practices.

• Maintained thorough knowledge of products, sales, promotions, and holiday discounts to provide customers with accurate responses.

• Proficient in numeric, oral, and written language applications.

• Quick to retain knowledge of relevant software applications on multiple screens. EDUCATION

Certified CPR Instructor 2019-Present

Southern Illinois University 1994-1996

Mathematics

Carbondale, IL

Bloom High School 1990-1994

College Preparatory

Chicago Heights, IL

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