Customer Service Call Center

Samuel Hidalgo

********************@*****.*** 786-***-****

SUMMARY OF QUALIFICATIONS

I am a skilled customer service professional with two years of experience in call center operations,. I possess strong communication and interpersonal skills, with fluency in written and spoken Spanish. My eagerness to learn and grow drives my pursuit of new knowledge and skills. In my previous roles, I have demonstrated my ability to handle a high volume of customers, resolve inquiries, and provide timely and accurate information about products and services. I excel at working collaboratively with colleagues towards shared objectives, and I am highly adaptable to changing environments. My unwavering commitment to delivering exceptional customer service contributes to my success in supporting the growth and development of my employer.

WORK EXPERIENCE

One Call Center

Call Center Operator Aug 2020 - March 2022

• Respond to incoming calls and provide excellent customer service in Spanish to customers located in Latin American countries and Spain.

• Handle customer inquiries, complaints, and feedback in a professional and efficient manner.

• Provide accurate and timely information regarding products, services, and promotions.

• Record customer information and interactions in the company's database.

• Escalate customer issues to higher levels of management when necessary.

• Follow up with customers to ensure that their concerns have been addressed and resolved.

• Adhere to all company policies and procedures, including quality assurance and call handling standards.

• Maintain a positive and professional attitude towards customers and colleagues.

• Continuously improve knowledge of products, services, and procedures. Forno’s Inc Valencia, Venezuela

Full-Stack Developer Jan. 2020 – Aug. 2020

● Assist in the preparation of ingredients for bread production.

● Measure and mix ingredients according to recipes.

● Operate kitchen equipment such as mixers, blenders, and ovens.

● Monitor and adjust oven temperatures and baking times.

● Assist in the production of different types of bread.

● Maintain a clean and organized kitchen and work area.

● Assist in the packaging and labeling of finished products.

● Adhere to all food safety and hygiene regulations EDUCATION

Workshop on broadcasting, public speaking, and radio production II Valencia, Venezuela DM Productions 24 hours Sep 2020

Workshop on broadcasting, public speaking, and radio production I Valencia, Venezuela DM Productions 24 hours Aug 2020

Spanish Speech course Valencia, Venezuela

International Social Oratory Academy 40 hours Feb 2020 High School Diploma

Olga Bayone High School Aug 2020

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