CYNTHIA AVITIA

EXPERIENCE

JANUARY ****-PRESENT

MORTGAGE LOAN OFFICER - E MORTGAGE CAPITAL

Licensed in Nevada and California, working for a mortgage company from home, answering phone calls and emails, ensuring clients have the eligibility to proceed with the loan process and evaluating how credit worthy the client is based on current finances before recommending approvals.

MARCH 2021-DECEMBER 2021

CUSTOMER SERVICE MANAGER - GOODWILL NELLIS

Responsible for providing outstanding customer service by leading and motivating my team of over 30 employees and developing loyalty programs to increase customer satisfaction under the supervision of the store manager. Tasks include managing the back and front of the store, ordering products, daily reports, payroll, scheduling, cash handling, and quality control. JANUARY 2018-MARCH 2021

CUSTOMER SERVICE SUPERVISOR - GOODWILL DEJA BLUE

Started out as a Sales Associate in 2018 and promoted to supervisor in 2019. Duties included being the support for the Customer Service Manager, training sales associates, cash handling, conducting monthly safety meeting and quality control in the front end of the store. JULY 2018- DECEMBER 2019

FRONT DESK RECEPTIONIST - CRAIG RANCH REGIONAL PARK Greeted visitors, helped with filing paperwork, scheduling, maintaining calendars, making copies, answer phone calls and emails, assisting in rentals of the gazebos in the park and organization of special events.

EDUCATION

MAY 2016

HIGH SCHOOL DIPLOMA – LIBERTY BAPTIST ACADEMY

SKILLS

Exceptional oral and written communication

Fluent in Spanish

Excellent customer service

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