Customer Service Representative
Resume:
Adrienne Theuret
Kirksey Ky, 42054
adyai5@r.postjobfree.com
Career Objective:
Hardworking, recent graduate with an Associates of Applied Science Business Administration degree pursuing new opportunities. I am seeking a permanent, full time position with benefits. Desiring to obtain a position where I can learn and grow into a career-oriented mindset.
Work Experience:
Online Order Fulfillment
Wal-Mart
Murray, Ky
April 2019 to Present
Fulfilling customer orders by reviewing orders. Locating, preparing and packaging merchandise.
Ensure accuracy of order prior to pick up.
Make appropriate product substitutions and consulting with customer as needed to ensure satisfaction.
Work independently in a fast paced, detail-oriented environment with minimal supervision.
Assist customers as needed throughout the entire store.
Assist co workers in a team environment.
Keep all carts and area stocked clean and safe.
Skills:
Detail oriented, multitasking, customer service, complete work with minimal supervision, and reliability.
Grocery Clerk/ Office personnel
Paducah River Fuel Service
Paducah, KY
November 2017 to April 2019
Pulled grocery orders and rang up merchandise for delivery to Tow Boats.
Created invoices for orders.
Corresponded through email and telephone with cooks and captains on the boats recording their requests for delivery.
Assisted with weekly stock ordering and price changes.
Placed orders with distributors.
Completed shopping lists and reports for stock.
Completed daily payables and paperwork each morning.
Back- up billing clerk.
Filling reports.
Generating and paying invoices
Verified specific billing information.
Managed inventory
Experience with programs Mas90 and Sage100
Frequently and Microsoft Excel and Microsoft Outlook.
Skills:
Detail- oriented, effective communication, listening skills (active and passive), and multitasking.
Customer Service Representative (Inbound Call Center Agent)
Lynx Services
Paducah, KY
February 2017 to November 2017
Active Listener to each customer call.
Input customers information accurately.
Adapt effectively to handle concerns and complaints of customers.
Communicate clearly with compassion and understanding unique to each customers situation.
Assisted customers with instructions to file glass claims on vehicles.
Skills:
Active listener, multitasking, strong computer skills, time management, adaptability, attention to detail, clear and effective communication skills, patience, empathy and a positive attitude.
Cashier/ Sales Associate
M’s Cork and Bottle
Benton, KY
March 2017 to June 2017
Assist customers with liquor selections.
Cash handling
Stocking and phasing shelves
Daily sweeping, mopping, and dusting
Grocery Clerk/ Meat Shop Assistant
Paducah River Fuel Service
Paducah, KY
July 2012 to November 2016
Assisted with ringing up and pulling grocery orders for delivery to Tow Boats.
Correspond through email and telephone with Cooks and Captains recording their requests for delivery.
Shopped at outside vendors to fulfill orders.
Assisted in meat shop wrapping, weighing, and labeling meat products.
Placed orders with vendors weekly.
Experience using slicer and Band saw.
Completed daily cleaning, sanitizing, sweeping and mopping.
Drove forklift to unload supplies.
Direct Support Professional
Community Alternatives of KY
Benton, KY
January 2015 to June 2015
Provided direct care to those with intellectual and developmental disabilities.
Performed personal care tasks including assistance with basic personal hygiene and grooming, feeding, medical monitoring, and healthcare related tasks.
Provided safe living environment by helping with daily tasks and teaching clients life skills.
Ensured client safety.
Assisted clients with medications.
Performed light housekeeping, laundry, and cleaning.
Accompanies clients to all outings.
Achieved patience and understanding compassion and attentiveness to clients needs.
Assisted in helping client in becoming more independent.
Skills:
CPR training, first aid, Understand and complete MARS Form.
Certifications:
Business Administration
Payroll Accounting Specialist
Financial Perspectives
Accounting
Education:
West Kentucky Community and Technical College
Graduated May 2021
Associates of Applied Science Business Administration
Murray State University
August 2012 to December 2014
Marshall County High School
August 2009 to May 2012
High School Diploma
Skills:
Forklift training (2 years)
All Microsoft programs (5 years)
FedEx Shipping program
Mas90 (6 years)
Sage100 (2 years)
QuickBooks
Customer Service
English
Some Spanish
Order Fulfillment
Accounts receivable
Order Entry
Typing
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