MICHELE LOAN

Staunton VA

540-***-****

adyahk@r.postjobfree.com

Customer Service Manager :

Providing Exceptional Customer Service Building Relationships Solving problems Increasing Total operating Profit. Dynamic Customer service professional experience in both call- in center and retail/fast-food setting Productive relationship builder :excel at listening to customer needs, articulating product benefits creating solutions for customers

Highly professional--dependable, reliable and able to perform duties with minimal supervision WORK EXPERIENCE

General Manager

09/2009 to Present

Pilot Company

Multiply units over the years

Managed a staff of 30 or more, Daily operations inventory, sales, money management, Increased restaurant sales from

$800,000 to 1.2 million dollars a year within in the first year. Ran register took care of guest complaints and ran all back office task

SKILLS

Customer Service - 10+ years

Management - 10+ years

Problem Solving - 10+ years

Inventory, Sales, Money Management, Computer knowledge - 10+ years EDUCATION

Stuarts Draft High School

High school or equivalent

standard

Virginia

10/1995 to 06/1999

Blue Ridge Community College

Business management

Weyers's Cave VA

10/2015 to 12/2015

CERTIFICATIONS / LICENSES

CNA licenses

08/2008 to 08/2009

Certified nurses assistant still have active licenses Servsafe Certification and proctor for Staunton area 01/2022 to 08/2025

Servsafe instructor and certified in food safety

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