Customer Service High School
Resume:
MICHELE LOAN
Staunton VA
************@*****.***
Customer Service Manager :
Providing Exceptional Customer Service Building Relationships Solving problems Increasing Total operating Profit. Dynamic Customer service professional experience in both call- in center and retail/fast-food setting Productive relationship builder :excel at listening to customer needs, articulating product benefits creating solutions for customers
Highly professional--dependable, reliable and able to perform duties with minimal supervision WORK EXPERIENCE
General Manager
09/2009 to Present
Pilot Company
Multiply units over the years
Managed a staff of 30 or more, Daily operations inventory, sales, money management, Increased restaurant sales from
$800,000 to 1.2 million dollars a year within in the first year. Ran register took care of guest complaints and ran all back office task
SKILLS
Customer Service - 10+ years
Management - 10+ years
Problem Solving - 10+ years
Inventory, Sales, Money Management, Computer knowledge - 10+ years EDUCATION
Stuarts Draft High School
High school or equivalent
standard
Virginia
10/1995 to 06/1999
Blue Ridge Community College
Business management
Weyers's Cave VA
10/2015 to 12/2015
CERTIFICATIONS / LICENSES
CNA licenses
08/2008 to 08/2009
Certified nurses assistant still have active licenses Servsafe Certification and proctor for Staunton area 01/2022 to 08/2025
Servsafe instructor and certified in food safety
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