SUSANA RODRIGUEZ

Compton, CA 562-***-**** adyahf@r.postjobfree.com

Compton, CA 562-***-**** adyahf@r.postjobfree.com Education

Associates Degree, Medical Assistant: UEI College – Gardena, CA High School Diploma: Washington Preparatory – Los Angeles, CA Professional Summary

Highly experienced Customer Service professional with over 15 years experience. Able to handle a high volume of calls in a fast- paced environment, with minimum supervision, while maintaining emphasis on client retention. A quick learner with a desire for continuous personal growth. Skills

Experience

Imports Operator, Aeronet Worldwide - 10/2021 to 02/2023 Completed associates degree in medical assistant while working fulltime.

• Prepared and processed import documentation according to customs regulations, laws, and procedures.

• Monitored shipments and obtained clearance from customs and other agencies.

• Requested and compiled necessary customs invoices, certificates of origin and cargo-control documents.

• Facilitated communication between company, customers, and overseas partners to maintain efficient operations.

• Consulted with customers to resolve service and billing issues.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Dispatch Manager, H&P Logistics - 01/2019 to 04/2021

• Organized files, developed spreadsheets, faxed reports, and scanned documents to improve organizational workflow.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Developed and monitored field efficiencies and innovated new ways to improve operations.

• Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.

• Documented services performed, operations information and dispatch details in system. Dispatch, JLM Transportation - 08/2009 to 01/2019

• Answered customer requests with information about product availability, shipping information and status updates.

• Matched bills of lading and reconciled quantities to verify items shipped.

• Arrange pickup and delivery details and manage the route stop order for loading and unloading trucks.

• Monitored changes in delivery schedule and communicated changes to customers.

• Reviewed routes, daily traffic, and weather conditions to adjust plans, meeting daily requirements and service needs.

• Detail oriented

• Appointment coordination

• DHCS knowledge

• Proficient in Microsoft Office and

Excel

• Data Entry

• Bilingual

• Multi Tasking

• Organization/Prioritizing

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