ALYSSA McLAUGHLIN

** ****** ****, ********, ** **782 · 413-***-**** · E-Mail: adyah7@r.postjobfree.com PROFILE:

Highly motivated professional with ability to make decisions under pressure and excel in a high stress, deadline-based environment. Diligent and detail-oriented leader who earns respect of colleagues and subordinates. Broad background and experience contribute to versatility. PROFESSIONAL EXPERIENCE:

Intercontinental Exchange ICE / NYSE

Senior Analyst, Market Data Governance Content Administration 770-***-**** 2019- Current White Plains, NY

Part of a diverse team whose function is to manage all workflows for the Feeds and Desktop businesses as they relate to data entitlement. Amongst those functions are the proper definition of vendor services (both internal and external provider content) and the commercials associated with those, considerations for vendor reporting, data availability for customer billing, analysis of current entitlements and data usage trends, and the overall integrity of the content within our entitlement systems. In addition, the team also plays a support role in helping internal stakeholders and customers better understand the system and its various types of interfaces

• Work with Feeds and Desktop Product Development to gain a full understanding of new data services to be offered and how those need to be defined for entitlement.

• Work with Market Data Reporting team in order to understand vendor reporting rules, costs, and use case definitions and how those affect our customers and our responsibility to report back to a multitude of vendors whose data we carry.

• Define services in the entitlement system as per the commercial direction of the vendor, Product Management, and Governance.

• Implement changes to existing services as identified in the markets when it comes to vendor costs and reporting rules.

• Provide entitlement system use guidance for groups such as Sales, Pre-Sales, Market Data Reporting, Client Services, Delivery, stake holders and external clients.

• Work with Product Management and Development to identify and define possible system enhancement requirements.

• SQL, Tableau, ServiceNow, Jira, Onyx, Microsoft, Oracle Intercontinental Exchange ICE / NYSE

Client Onboarding Specialist 770-***-****

2017- Current Bedford, MA

Services overall operational workflow which contributes significantly to the overall success of the business. Responsible for the set-up and management of new and existing client product configurations currently offered by ICE Data Services. Multitasking with high priority to liaise between Client Service, Sales and Engineering to ensure clients experience a seamless onboarding experience.

• Establish strong working relationship with clients throughout the onboarding process.

• Communicate expectations and deadlines to clients and internal stakeholders

• Act as an escalation point throughout onboarding process and ensure product solutions satisfy the client’s needs.

• Project manages client test/trial process and coordinate hand-off to client service. Maintain accurate client communication records as well as create and maintain proper onboarding documentation.

• Ensure all internal stakeholders are updated on the progress of onboarding progress and escalate issues when onboarding progress is at risk. Confirm product solutions are compliant with external vendor policies.

Algenist Skincare

Senior Sales Specialist 732-***-****

2016-2017 Boston, MA

Responsible for cultivating relationships and achieving sales targets. The primary objective is to drive revenue and increase sales while developing and strengthening the brand as a leader in a clinical skin care arena.

• Assess business to identify opportunities, planning to achieve growth, and creating by-door strategies for success that include education, events, and sales support to drive sell-through.

• Educate account personnel on brand, product, and protocols. As well as identify educational needs and schedule training to support personnel and business needs.

• Strategize, plan, and execute successful seasonal events and promotional activity and successfully execute launch plans and marketing initiatives.

• Demonstrate the ability to assess, analyze, and identify trend of business along with the ability to inspire, coach, and develop a successful team. Atlas-Heritage Title

Settlement Services Senior Pre-Processor 617-***-**** 2014- 2016 Dover, NH

Familiar with all aspects of commercial escrow closing, including ordering title commitments, obtaining copies of all underlying documents, understanding exceptions and requirements to title, reading legal descriptions and handling curative matters.

• Consults and problem-solves with closing staff and customers regarding issues affecting closings. Lender and client contact.

• Reviews title objection letters and works with title officers and underwriters to respond to client in a timely and professional manner.

• Is familiar with system applications in order to correctly input deposits and disbursements and reviews email correspondence and provides high level customer service in accordance with client's request.

• Utilizes continuous process improvement standard work principles to ensure that policy transactions are issued, and changes are recorded accurately and in a timely manner. Such transactions may include quotes, new business, and schedule changes. Citizens Bank

Teller Manager 617-***-****

2013- 2014 Hampton, NH

Responsible for managing the daily operation of the Teller staff and ensures compliance with bank policies and procedures.

• Management responsibilities include setting and communicating performance standards for the teller line, establishing strategies and employing tactics to achieve success, coaching teller staff, and preparing and delivering performance assessments for the teller staff.

• Ultimately responsible for all teller operations to include teller operating systems, inventory of negotiable instruments, compliance and security requirements, and adherence to defined policies and procedures as they relate to teller functions.

• Coaches, counsels, trains, and develops current and new staff members to increase efficiency and enhance productivity. Develops and delivers performance evaluations. Boston Financial Data Services (BFDS) / Blue Sky

Treasury & Securities Services Compliance Specialist 617-***-**** 2012- 2013 Quincy, MA

Ensure State Funds are in compliance with securities laws to ensure proper transactions.

• Review required data provided daily to management for the maintenance and control of daily operations to ensure adherence and compliance of client’s transactions.

• Monitor and report fund transactions to ensure they are within proper compliance of state laws to guarantee sales and avoid rescinding of shares to potential investors.

• Properly register new funds to comply with individual State’s securities laws as well as maintain and renew registrations.

• Client contact.

Bare Minerals

Business Manager 617-***-****

2011-2013 Cambridge, MA

Effectively manages business operations, ensuring consistency and compliance.

• Forecast/re-forecasts business, setting goals to ensure items per transaction, average dollar sale, sales productivity, sampling and newness goals are achieved.

• Prioritizes, plans and adjusts schedules and agendas to ensure all business goals are achieved.

• Analyzes Week to Date, Month to Date, Year to Date sales and develops action plans to drive top line sales.

• Manages and assesses performance through consistent feedback and documentation of performance, coaching and creating developmental plans/performance appraisals. JPMorgan Chase / Blue Sky

Treasury & Securities Services Compliance Specialist 617-***-**** 2005- 2011 Boston, Massachusetts

Ensure State Funds are in compliance with securities laws to ensure proper transactions.

• Review required data provided daily to management for the maintenance and control of daily operations to ensure adherence and compliance of client’s transactions.

• Monitor and report fund transactions to ensure they are within proper compliance of state laws to guarantee sales and avoid rescinding of shares to potential investors. Properly register new funds to comply with individual State’s securities laws as well as maintain and renew registrations.

EDUCATION / TRAINING

Cathedral High School (1992-1996)

Springfield Technical Community College (1996 -1998) REFERENCES

* Available Upon Request*

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