MELISSA ANN NUNNERY

**** ***** **** ******, **, *9153 803-***-**** adyagb@r.postjobfree.com

CAREER OBJECTIVE

Hard-working professional with 21+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer retention. Aiming to leverage my skills to successfully fill the Customer Service role at your company.

EXPERIENCE

SAGILITY, HOME BASED REMOTE POSITION, CUSTOMER SERVICE FOR MEDICARE AND MEDICADE, APRIL 2022 – OCTOBER 2022

•Answered incoming calls from members inquiring about their Medicaid/Medicare benefits •Updated member information in system (address, PCP, phone numbers, POA) •Advised members on their patient responsibility and co-pays on services rendered •Provided member’s with a drug formulary if the cost of medication was getting too high •Answered any and all patient inquiries PILGRIM'S PRIDE, SUMTER, SC Marination, Sep 2021 - Oct 2021

• Labeled boxes accordingly • Packed boxes with freezer bags accordingly • Deboned chicken parts • Removed skin from chicken • Keep work area sanitary UNIQUE THRIFT STORE, SUMTER, SC Customer Service, Nov 2020 - Jul 2021

• Helped customers with purchases • Moved stored items for retail purposes • Maintained cleanliness of store

DELICATESSEN 67, SUMTER, SC Meat Carver, Sep 2017 - Jul 2018

• Answered calls • Maintained cleanliness of work area • Maintained stock • Washed dishes Prepare and place meat cuts and products in display counter, so they will appear attractive and catch the shopper's eye. • • Wrap, weigh, label and price cuts of meat. • Prepare special cuts of meat ordered by customers. • Cure, smoke, tenderize and preserve meat. • Total sales and collect money from customers.

TANNER'S, SUMTER, SC Customer Service, Jun 2015 - Jul 2016

• Turned gas pumps on / off for customers • Filled propane tanks • Stocked freezers, shelves, etc • Bagged ice • Prepared food orders for customers • Maintained cleanliness in store • Operated register

•Responsible for counting cash drawer

SUNSET COUNTRY CLUB, SUMTER, SC Administrative Assistant, Sep 2013 - Nov 2014

• Maintained employee records and time for payroll • Maintained member billing and member files • Advertised for upcoming events • Answered phone and directed calls to the appropriate department / person • Accounts Payable • Accounts Receivable • Maintained clubs online membership account • Collected money from departments in club in order to deposit into the club's account SUNSET COUNTRY CLUB, SUMTER, SC Bartender, Aug 2012 - Oct 2012

• Collect money for drinks served. • Check identification of customers to verify age requirements for purchase of alcohol. • Clean glasses, utensils, and bar equipment. • Balance cash receipts. Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons. • • Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws. • Serve wine and bottled or draft beer. • Take beverage orders from serving staff or directly from patrons. • Clean bars, work areas, and tables. • Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks. • Serve snacks or food items to customers seated at the bar. • Slice and pit fruit for garnishing drinks. • Arrange bottles and glasses to make attractive displays. • Order or requisition liquors and supplies. • Prepare appetizers such as pickles, cheese, and cold meats. HOPEWELL HEALTHCARE, SUMTER, SC Human Resource Department Manager, Mar 2011 - Jun 2011

• Listen to and resolve customer complaints regarding services, products, or personnel. • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business. • Provide staff with assistance in performing difficult or complicated duties. • Plan and prepare work schedules and assign employees to specific duties. Attend company meetings to exchange product information and coordinate work activities with other departments. • • Keep records pertaining to purchases, sales, and requisitions. • Maintained employee records, payroll, etc HOPEWELL HEALTHCARE, SUMTER, SC Secretary / Book Keeper, Jun 2009 - Mar 2011

• Answered main phone, directing calls to appropriate departments / person • Distributed monies to residents as requested • Accounts Payable • Accounts Receivable • Maintained employee records • Issued employee paychecks

MARY BROWN PARALEGAL, SUMTER, SC Paralegal Assistant, Mar 1999 - Nov 2005 Prepare affidavits or other documents, such as legal correspondence, and organize and and maintain documents in paper or electronic filing system. • Prepare legal documents, including briefs, pleadings, appeals, wills, contracts, and real estate closing statements. • • Meet with clients and other professionals to discuss details of case. • Gather and analyze research data, such as statutes, decisions, and legal articles, codes, and documents. Investigate facts and law of cases and search pertinent sources, such as public records, to determine causes of action and to prepare cases. • • Keep and monitor legal volumes to ensure that law library is up-to-date. MANIGATOR VIDEO, SUMTER Clerk / Customer Service, Feb 1999 - Aug 1999 Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • • Check to ensure that appropriate changes were made to resolve customers' problems. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. • • Solicit sales of new or additional services or products.

PEACH ORCHARD VETERINARY CLINIC, SUMTER, SC Veterinary Assistant, Jun 1998 - Oct 1998

• Observe the behavior and condition of animals and monitor their clinical symptoms. • Maintain controlled drug inventory and related log books. • Care for and monitor the condition of animals recovering from surgery. • Prepare and administer medications, vaccines, serums, or treatments, as prescribed by veterinarians. • Fill prescriptions, measuring medications and labeling containers. • Collect, prepare, and label samples for laboratory testing, culture, or microscopic examination. • Prepare treatment rooms for surgery. Clean kennels, animal holding areas, surgery suites, examination rooms, or animal loading or unloading facilities to control the spread of disease. • Take animals into treatment areas and assist with physical examinations by performing such duties as obtaining temperature, pulse, and respiration data. • • Provide veterinarians with the correct equipment or instruments, as needed. • Clean and sterilize instruments, equipment, or materials. Maintain laboratory, research, or treatment records, as well as inventories of pharmaceuticals, equipment, or supplies. • • Prepare animals for surgery, performing such tasks as shaving surgical areas. • Provide assistance with animal euthanasia and the disposal of remains. • Monitor medical supplies and place orders when inventory is low. Perform a variety of office, clerical, or accounting duties, such as reception, billing, bookkeeping, or selling products. •

A TOUCH OF CLEAN - CLEANING SERVICE, SUMTER House Keeper, Sep 1995 - Jan 1998 Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and and other work areas so that health standards are met. • • Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas. • Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items. • Keep storage areas and carts well-stocked, clean, and tidy. • Dust and polish furniture and equipment. • Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines. • Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers. • Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary. • Hang draperies and dust window blinds. • Disinfect equipment and supplies, using germicides or steam-operated sterilizers. • Wash dishes and clean kitchens, cooking utensils, and silverware. • Polish silver accessories and metalwork, such as fixtures and fittings.

RYAN'S FAMILY STEAKHOUSE, SUMTER, SC Hostess, Jun 1995 - Sep 1995

• Greet guests and seat them at tables or in waiting areas. • Provide guests with menus. Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings. •Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation. • • Answer telephone calls and respond to inquiries or transfer calls. Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed. • • Inspect dining and serving areas to ensure cleanliness and proper setup. • Inform patrons of establishment specialties and features. • Receive and record patrons' dining reservations. • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary. • Direct patrons to coatrooms and waiting areas such as lounges. • Take and prepare to-go orders. • Operate cash registers to accept payments for food and beverages. • Assist with preparing and serving food and beverages. • Prepare cash receipts after establishments close and make bank deposits. A TOUCH OF CLEAN - CLEANING SERVICE, SUMTER, SC House Keeper, Jun 1991 - Jun 1995

• Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts. Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met. • • Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas. • Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items. • Keep storage areas and carts well-stocked, clean, and tidy. • Dust and polish furniture and equipment. • Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines. • Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers. • Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary. • Hang draperies and dust window blinds. • Disinfect equipment and supplies, using germicides or steam-operated sterilizers. • Wash dishes and clean kitchens, cooking utensils, and silverware. • Polish silver accessories and metalwork, such as fixtures and fittings. Prepare rooms for meetings and arrange decorations, media equipment, and furniture for social or business functions.

•Move and arrange furniture and turn mattresses.

EDUCATION

CENTRAL CAROLINA TECHNICAL COLLEGE SUMTER, SC Completed coursework towards Associates Degree Nursing ADN Nursing (Jan 2005)

SUMTER COUNTY CAREER CENTER SUMTER, SC Cosmetology License Cosmetology (Jun 1995) MAYEWOOD HIGH SCHOOL SUMTER, SC High School Diploma (Jun 1995) • GPA: 3.0 • Awards & Honors: English 4, Government / Economics, Graduated with an advanced diploma ADDITIONAL SKILLS

• Excellent people skills • Excellent at multitasking