Resume

Sales Associate Customer Service

Location:

Henderson, NV

Salary:

$25

Posted:

July 13, 2023

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Resume:

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Bethany Barrick

OBJECTIVE: Front Desk Person

+1-702-***-****

adyag1@r.postjobfree.com

Las Vegas, NV 89130

Summary

QUALIFICATIONS: • 8 years providing outstanding customer service • Able to handle large cash volumes accurately • Thrives in a fast pace environment • Works well with diverse cultures • Highly organized with attention to detail SKILLS: • Received payment by cash, check, credit cards, or voucher, or automatic debits • Issued receipts, refunds, credits, or change due to customers • Assisted customers by providing information and resolved their complaints • Established or identified prices goods, services or admission, tabulated bills using calculators, cash registers, or optical price scanners POS systems • Greeted customers entering establishments • Answered customers questions and provided the correct information on procedures or policies • Sold tickets and other items to customers • Processed food and drink orders, suggested other items on the menu • Maintained clean and orderly tables and lounge areas, booths and completed other general cleaning duties, such as sweeping, mopping floors and emptied trash cans. • Stocked shelves, tables, assisted other waitresses, servers when needed assistance.

QUALIFICATIONS:

8 years providing outstanding customer service

Able to handle large cash volumes accurately

Thrives in a fast pace environment

Works well with diverse cultures

Highly organized with attention to detail

SKILLS:

Received payment by cash, check, credit cards, or voucher, or automatic debits

Issued receipts, refunds, credits, or change due to customers

Assisted customers by providing information and resolved their complaints

Established or identified prices goods, services or admission, tabulated bills using calculators, cash registers, or optical price scanners POS systems

Greeted customers entering establishments

Answered customers questions and provided the correct information on procedures or policies

Sold tickets and other items to customers

Processed food and drink orders, suggested other items on the menu

Maintained clean and orderly tables and lounge areas, booths and completed other general cleaning duties, such as sweeping, mopping floors and emptied trash cans.

Stocked shelves, tables, assisted other waitresses, servers when needed assistance.

Work experience

Cashier/ smoothie/ shake/ Juicer

Juice Bar - Henderson, NV

March 2023 to Present

Knowledge of all protein shakes, juices, food, supplements, nutritional facts as well. Learning the proper measurements of the bases of the shakes, the proper utensils for supplement usages. knowledge of each ingredient for each protein shake or juices, modifications of proteins or substitution's as well. Cleaning the shake lines and any other area that needs to be cleaned. Stock the fridges, replenish all drink and food shake items needed. Worked the food line as well, using a grill for different types of proteins for wraps, sandwiches, bowls. Used the correct kitchenware to complete the food order. Also did a lot of deep cleaning for the yogurt machine, juicer, wheat grass machine, taking out the trash, stocking the beverage stations and coolers, filling containers with fresh veggies and fruits for the shakes as well. prepping new yogurt for the yogurt machine. Took customer's orders through the POS system. Interacting with the customers, answering any questions they may have and recommending different food and drink options. Cleaning the lobby area sweeping, wiping down tables, sweeping and mopping the BOH and FOH of the juice bar. Changing out trash bags. Being a team player and helping out others that are need of a hand with customer's orders.

OGP or OPD Online Pickup Delivery Services

Walmart Neighborhood Market - Las Vegas, NV

September 2020 to Present

I filled customer grocery orders by running around the whole store to each aisle it requires me to go down to picking the item, by scanning each item into the proper tote bin on the cart. There are several different OSN numbers for the customers names. It could of been an ambient order, chilled, frozen, unknown, MTO, Oversized. There are multiple types of commodities you have to run by and scan for a new order label for that customer. I forgot to mention there is a smaller pick order which is regulated items, and GMD general merchandise deliveries. So the part 1 job of being and OPD associate is called a "Picker" or as they call it "Picking" Part 2 of the OPD associate responsibilities is called "Staging" which is to Prestaging the customers tote orders. Now depending on what type of order it is. There are specific chilled staging coolers, Frozen staging areas and ambient and GMD, oversize, and unknown staging areas as well. For the ambient there is prestaging areas to organize the totes with the correct order OSN numbers. Also there is another role which is called Dispensers now within this role you have to go into your handheld and look at the dispensing screen and see what customer checked into a bay area as soon as that occurs, it will then prompt you to where each tote is located at for that customers order, then you physically pick up each tote and collect each tote that belongs with that order and place it on a dolly and scan each label OSN located on the totes, grab a safety vest and head out the door with that order and locate the bay area where the customer parked, deliver the order to the customer. Now there is also third-party drivers we also have to work with as well as our spark Walmart drivers too. I also look up customer orders on the wismo app if there is ever an issue with their order, answer phone calls when customers check in or have any concerns about there order as well.

Fresh Academy Trainer

Walmart neighborhood Market - Las Vegas, NV

September 2019 to Present

I had to keep track of all my associates, that worked in different departments. Such as the frozen section, meat area, produce and dairy as well as the deli/bakery department. It was my duty and job to make sure all my associates knew what their daily task was and what my expectations were. I was in charged of how the projects, tasks were to be completed for that day and what the week or month was to be expected. I had a huge amount of responsibility of each and every department of the fresh area. It was never not a challenging moment for me or my team. So many details that went into my position as an academy trainer. When it came to the daily tasks for the day I would be their bright and early breaking down freight and organizing with the team, making sure they were on the same page and working and doing it the proper way. Executing the task at hand. When it came to order certain products for the dept. I had to do in the ordering system and know where to go and how much to order for that day or month. Also had operate the inventory process that went along with my position. Counting inventory for produce dept, meat and deli dept as well. You need to have the right knowledge that goes with this process. I've learned you have to be confident in this position. Not only for yourself but your team too. If your team notices your confident then they will have the same mindset like you. I learned a lot from this role. Manage my time with my people, scheduling, ordering, claiming out loss merchandise, inventory and much more. Learned how to adapt to change and grow and multi task between the five departments. Also had meetings with the different departments. Had some meetings with market managers, CEO. Hearing from their feedback and using that to better my departments. Not just for a successful store but overall for our loyal customers and associates.

Produce Associate

Walmart Neighborhood Market - Las Vegas, NV

February 2019 to Present

Work on the salesfloor in a fast pace putting out fresh fruits and vegetables daily for my customers. Rotation is key, to be working in a fresh area. Scan outs on the salesfloor, items were out of stock. Check backroom and pick items in steel bins. Work picks scanned out and fill salesfloor. Change on hands counts on a regular basis. Change out prices, signage as well. Bring down sale items to a lower cost. Keep salesfloor completely stocked and in a clean fashion. Greet and assist customers daily. Keep backroom clean at all times. Switch out different big seller items monthly. Work on special projects for holiday events, such as different displays set ups. Cull through all products on salesfloor. I like to use this method I picked up along the way CCF Cull Clean and Fill. I Pick through bad products, whether it's expired or molded, bruised, wrinkled fruits and vegetables. Dispose bad product immediately, process through throwaway, donations etc. Cleaning procedures at the end of my shift. Clean floors, sinks, counters. Take trash, cardboard out, organics thrown away as well. Also a huge thing is to make sure the entire dept is fully zoned for the next day. Also their was cost inventory every month. Count everything on the sales floor, backroom and weigh fruits and vegetables accurately with the exact count, using the handheld device scanner called TC70 or MC40.

SP Service Partner

Red Robin - Henderson, NV

October 2022 to December 2022

Opening shift is taking down the chairs, Putting new batteries in the table POS Tablets, setting up the drink stations, running tables. Bussing tables, serving food orders to the customers, prepping the food orders for Here or To Go orders, as well delivery orders too. Answering all customers questions and concerns. Slinging drink orders, working with the servers and helping them out during rush hour service. Clean work stations, Wipe down tables when needed. Refill and stock condiments.

IMS Associate

Walmart Neighborhood Walmart - Las Vegas, NV

January 2016 to September 2017

Worked new freight that needed to be down stacked from the pallets. Scan steel bins with the capping process. Pick items and work merchandise on the aisle it belongs on. Print out labels when missing label pricing, on the sales floor. Work top stock which is overstock items to be worked on the salesfloor. Change on hands counts if their is certain discrepancies located. Bin and label items with huge quantity amounts. Which is located in the backroom. If their is any errors, I am to correct them immediately and bring it to management's attention. Audit bins when on hand counts were way off whether high or low counts. Yearly inventory was also conducted throughout the entire store. Worked on special display projects daily. Took on other job tasks when was requested by management.

Cashier/Smokeshop CSM backup

Walmart Neighborhood Market - Las Vegas, NV

October 2011 to July 2012

Helped checked customers out by scanning their groceries and bagging their groceries. Accepted different money tenders debit, credit cards, cash, check. Checked prices for customers when needed to. Zoned and cleaned front end areas at all times. When I worked behind custome service desk. I had to use a POS system to process certain money gram services. Bill payments, receive or send money gram. Cash government, work checks. Ring out alcohol, tobacco items to customers. Keep track of my cashiers lunches, breaks. Make change for cashiers drawers, override certain transactions that needed to be approved for one of the cashiers. Especially if it was an alcohol sale, I would have to override that for them to continue with the purchase. Also had the knowledge if returning an item for an exchange or refund. Had to operate the phone at the desk to keep in touch with management or other associates. Questions, requests and such to put back cold perishables or claims merchandise for their dept. At the end of my shift, I would have to close down all self check areas, including the regular registers. Handling large amounts of cash. Had to multitask in every aspect possible.

Jewelry Sales Associate

Walmart Supercenter - Las Vegas, NV

October 2009 to April 2010

I was a cashier working the POS system operations. Selling different jewelry pieces. Necklaces, rings, watches etc. Assisting customers deciding on what exactly they would like to order. Their were several different jewelry pieces I had to have knowledge about, wedding bands, engagement rings, class rings, certain designer brand watches and bracelets. Also I had to use the layaway system, by placing orders for customers and keeping a file on the customers for future purchases. It will be easier access for myself and for the customers too. I also had to work merchandise on the salesfloor and in the glass jewelry case displays. Kept work area clean and organized at all times possible. Kept glass counters smudge free and sparkly clean. Worked on different special projects when needed of me. Worked with inventory counting monthly. Counting all jewelry pieces and back stock as well.

Apparel Sales Associate

Walmart Supercenter - Las Vegas, NV

September 2008 to April 2010

Worked merchandise on sales floor. Zoned different departments such as girls, boys, men's, women's and infant, toddler dept. Where ever the managers needed me, that is where I was directed to work. I worked with different associates with different projects. That they had in mind at that time. I had to operate a talzon scanner. Had to visualize different styles for different display projects. Color coordination and style and season, sizes etc. Made lists of items of overstock merchandise and what needed to be brought to the salesfloor. Worked in by squeezing other clothing items or accessories to accommodate the emptiness of that clothing rack or shelf displays. Printed out sale prices or just regular shelf labels, while using the talzon scanner and portable printer. Made adjustments to the salesfloor counts. Shelf caps, on hand counts. Deleted items that were not in season or even on clearance. I also worked in the fitting room as a phone operator. Answering the phone, transferring over calls to management, also making daily announcements for special deals going on in the store. Taking down important messages as well. Also had to use the radio when needed assistance from management whether work related, conflict, emergency or customers requests.

Dishwasher/Phone Operator

Little Caesars - Henderson, NV

January 2007 to May 2008

My daily tasks were to clean all dishes, clean the floors, sweep and mop, air dry afterwards. Make pizza dough, prepare pizza sauce. Worked inventory in the freezer, rotate the different expiration dates with the newer dates. Assist the other employee's with condiments for the customers pizza's. Operated the phone and computer system to key in pizza and food orders, for delivery or pickup. Learned how to train others on the job. Take trash out, clean the counters, set up for the next day.

Dishwasher/ Busser/ Waitress

Thyme Worn Treasures - Rice Lake, WI

November 2006 to June 2007

I washed, rinsed, air dried, placed dishes away for continual use as for utensils too. I also learned how to take guests food and drink orders. Prepared, made dishes, salads, soups, sandwiches, pastries. Set out the seating arrangements. Placed the napkins, silverware, glassware to the tables. Recommended condiments, side dishes, appetizers to the seated guests. Greeted the guests in a professional manner. Cleared off tables, cleaned the floors, vacuumed, swept, mopped. Cleaned all bathrooms, took out trash before and after shift. Some shifts I would help open for the restaurant. Setup for special events, catering events. Prepare different dishes, fill different dressings for the salads. Learned how to make Chai Teas, green teas, coffee's. Therefore I worked with inventory, labeling spices, food products. Filling sugar bowls, creamers etc. Understanding the type of coffee we sold to guests. Packaging baking ingredients, flour, sugar, different spices we would use in soups. I also had the opportunity to train other employee's, that were new to the restaurant. I was able to direct them of their work duties.

Education

Some college in Personal Trainer/Nutritionist

Penn Foster

September 2022 to Present

College Of Southern Nevada in Photography/Journalism

CSN - Las Vegas, NV

January 2012

High school in General Studies

Foothill High School - Henderson, NV

August 2007 to June 2008

Skills

Blogging

Blogging - 2 years

Computer skills

Computer skills - 8 years

Adobe Photoshop

Adobe Photoshop - 2 years

Coffee Experience

Coffee Experience - 2 years

Barista Experience

Catering

Catering - 1 year

Photography

Photography - 2 years

Social Media Management

Phones

Phones - 8 years

Freight Experience

Freight Experience - 10+ years

Produce Experience

Produce Experience - 3 years

POS

POS - 5 years

Do you want to add any of these skills?

Certifications and licenses

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