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Customer Service Quality Control

Location:
Conway, SC
Posted:
July 13, 2023

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Resume:

Chandra N. Harrison

Conway, SC *****

adyafi@r.postjobfree.com 803-***-****

EDUCATION, CERTIFICATIONS & LICENSES

**** *** *****-****** ******** Course – Horry-Georgetown Technical College/Ancora Edu. 2023 Commercial Driver’s License (CDL) (SC)

1998 Wagener-Salley High School - Wagener, SC

EXPERIENCE

Quality Assurance Supervisor

WP RAWLS – Pelion, SC

January 2022 – September 2022

Manages hourly employees in a manufacturing environment: plans and assigns work., implements policies and procedures. Improve working conditions (safety, quality, productivity, and cost) and increase subordinate’s skills and capabilities. Assist in improving production, standard operating procedure, safety, quality control, employee relations, and performance management.

• Ensure goals and objectives are achieved pertaining to safety, quality, productivity and cost.

• Develop the Q.A. Technicians by coaching and training.

• Responsible for corrective action of direct reports counseling, disciplining, planning, monitoring and appraising work performance.

• Responsible for GMP, HACCP, BRC and SSOP program documentation.

• Record Q.A. and Production documentation accurately and timely.

• Responsible for generating relevant reports.

• Delegate and coordinate day-to-day assignments to the Q.A. personnel.

• Perform verification of pre-shipment for product release.

• Responsible for conducting SWAB Verification of the equipment during pre-op and while production is running.

• Ensure all samples for chemical and microbiological testing are correctly sampled and analyzed.

• Recommends new processes, equipment and procedures to enhance and improve the function of the plant.

• Assure compliance with safety and quality standards throughout all operations and processes.

Quality Control Line Lead

WP RAWLS - Pelion, SC

January 2016 to December 2021

• Monitor and record HACCP critical control points.

• Monitor and record process control points (weights, labels, temperatures, etc.).

• Follow corrective action when production is out of compliance with quality and food safety limits and immediately communicate with supervisor.

• Perform ATP testing and Pre-op inspection, sanitation inspection, and allergen testing on equipment.

• Enforce compliance of SOP, GMP and company policies.

• Assist in food safety and quality programs.

Front Desk Clerk

Brown Protective Services - West Columbia, SC

August 2014 – December 2015

• Received inbound telephone calls.

• Set up scheduling for various sites.

• Provided customer service and assisted in resolving customer complaints. Electronics Associate

Bose - Blythewood, SC

March 2012 to March 2014

• Tested and updated electronics.

• Performed routine servicing and inspections.

• Assisted in troubleshooting and maintaining electronic components and systems. Packaging and Wrapping Technician

Concept Packaging

August 2011 to December 2011

• Prepared merchandise for packaging.

• Bubble wrapped various materials and products.

• Fulfilled wrapping specifications and resolved noncompliance issues. Material Handler (Stock Room and Assembly)

Flextronics - West Columbia, SC

January 2005 to May 2010

• Assisted production floor with materials from stockroom locations

• Used Oracle® software to find correct locations and parts and distribute to production floor as needed

• Assembled ATM machines and tested machines with domestic and foreign currency Assembler

Hansen Inc - Lexington, SC

January 2004 to December 2004

• Assembled door locks and handles

• Examined components for correct fit and verified specifications for components

• Resolved assembly problems and notified supervisor to obtain additional resources

• Maintained safe and clean working environment and complied with procedures, rules, and regulations

Quality Control Technician

Columbia Farms - West Columbia, SC

July 1999 to September 2003

• Checked and logged temperatures for raw meat products on an hourly basis

• Made sure product temperatures were not to low or high

• Kept record of stated temperatures

• Followed USDA food safety and inspection service guidelines SKILLS

• Commercial Driving

• Supervision

• Management

• Quality Control Analysis

• Visual Inspection

• Active Listening and Interpersonal Communication

• Written and Verbal Communication

• Critical Thinking and Decision Making

• Planning and Organizing

• Problem Solving

• Leadership

• Customer Service



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