Irene Guerrero

Metairie, LA ***** 702-***-**** adyaef@r.postjobfree.com

Professional Summary

Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image. Articulate Telephone Operator driven to deliver top-notch telephone management services. Organizes work area to promote efficiency and provides superior customer service. Attentive PBX Operator experience facilitating communication in fast pace settings. Strong multi-tasking and technical troubleshooting ability. Enthusiastic Telephone Operator with experience providing phone reception services for several different companies. A charismatic personality with excellent customer service talents. Skilled in managing switchboards with up to 4 employees. Polite and professional with exceptional coordination skills. Proficient in use of operating phones with proven ability to promote effective communication across departments. Experienced reservation agent with over 10 years of experience in hospitality industry Excellent reputation for resolving problems and improving customer satisfaction. Assistant Manager with over five years of successful experience in cellular and paging company. Recognized consistently for performance excellence and contributions to success in Airline industry. Strengths in booking and scheduling backed by training . Enthusiastic Reservation Agent eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of products and guideline and training in ticket obligations. Motivated to learn, grow and excel in any industry at this time open to making a move for growth.

Skills

Telephone reception

Professional communication

Greeting customers

Front desk operations

Search directories

Recordkeeping

Telecommunications

Clerical support

Reading comprehension

Teamwork

Responsible

Clerical

Work History

PBX Switchboard Operator Dec 2019 - Current

Windsorcourt Hotel New Orleans, LA

Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Responded to customer inquiries with patience and positivity to establish excellent first impression.

Managed telephone switchboard of several personnel and routed internal and external calls to provide quick connection.

Connected callers with appropriate professional, department or business.

Performed clerical work such as sorting mail, restocking supplies and typing documents.

Provided relay service for hearing-impaired users.

Performed clerical duties as required, including logging and routing incoming mail, data entry and preparation of outgoing mail.

Searched relevant directories to find contacts, business addresses, and over 120 calls for 75 customers and employees.

Supported customers by managing 120 calls per day efficiently while maintaining professionalism and upbeat tone.

Managed 12 line switchboard system for busy 5 star hotel.

Education

High School Diploma 1985

East Jefferson High School Metairie, LA

Certifications

PBX Operator, Windsor Court Hotel - Dec 2019 - current

Navies Training -

Navis

It help with how to pay close attention to what the guest are asking for

and to follow a high standard of customer service to all guest.