Account Executive Customer Service
Resume:
MICHAEL E. GATES
State College Pa. 16801
814-***-**** (home)
******@**********.***
PROFILE
Creative, dynamic business leader with proven abilities in key functions:
Business Start-up Activity Business Development
Customer Service/Training Sales Training/Development
Market Analysis/Forecasting Consulting and Business Planning
Sales Cycle Management Investor Recruiting and Retention
Student Mentoring Dispute Resolution
Workplace Strengths—productive under pressure and work well in fast-paced environments; open to new ideas; recognized as a change agent; capably manage multiple priorities con- currently; highly effective in selling services/concepts to the business community; skilled in resolving escalated customer concerns; accomplish objectives with high level of energy, enthusiasm, and integrity.
Skills/Traits—Skills: leadership, communication, sales, public speaking, problem solving, decision making, training, classroom management, and mentoring. Traits: highly motivated, dedicated, results-oriented, flexible, approachable, resilient, self-assured. Computer Knowledge—Skills: Windows 2010 and XP; Microsoft Outlook, Excel, PowerPoint, Word, Courseweb, TopSchool, Social Media; Internet use. Familiarity: variety of software/systems; e.g., LinkedIn, ACT, GotoMeeting, SurveyMonkey, Exchange, WebEx. Sample Commendations—“prompt, professional, courteous”; “always well-versed”; “you’ve been a wonderful asset to my [professional] development”; “not just a great boss but a great person; I’m grateful for the chance to work for and learn from you”; “Mike Gates was FANTASTIC in instructing everyone”; “your open house was the best attended, best orga- nized, and most inspired show I have seen in years—maybe ever” [company president]. EXPERIENCE
South Hills School of Business & Technology-State College, Pennsylvania 7/02-Present Business Program Coordinator & Instructor/Internship Coordinator
Effectively developed curriculum and lesson plans for all Business classes
PAPSA 2011 Outstanding Teacher of the Year Award for the state of Pennsylvania.
Routinely evaluated in the top 1 % of all instructors by administration and students in the areas of classroom effectiveness, policy enforcement, and content delivery and creation. Sallie Mae Inc.-Reston, Virginia 3/05-1/06
Special Project Coordinator-Marketing (DTC)
Reporting directly to the CEO, successfully conceptualized and implemented strategies for a pilot program for marketing directly to new consumers (DTC).
Hired and managed a group of 4 guerilla marketers (ambassadors) for the DTC program
Generated 1.4-1.7 million dollars of new business. Schoolwires—State College, Pennsylvania 6/00-6/02
Vice President of Sales
As part of a 2 person team of business professionals, planned, developed, and launched Schoolwires Inc. Engaged in all start-up and administrative functions.
Oversaw all sales functions; e.g., strategy, forecasting, information tracking (investors, Board of Directors, clients, and business sponsors/partners).
Company was sold to BlackBoard Inc. for millions of dollars Accomplishments
Raised $1.7 million for working capital. Eventually employed 137 people.
Recruited a top-tier Board of Directors, including executives from companies such as IBM and CIGNA.
Developed partnerships and/or strong business relationships with numerous organizations, including Dell, AT&T, Penn State, Delgrosso’s, and the Second Mile.
Initiated and maintained contact with pilot schools and client schools representing a broad range of school districts—public/private, large/small, urban/suburban/rural. Fairpoint Communications—Charlotte, North Carolina 9/99-5/00 Regional Sales Manager
Recruited to this position to initiate/implement all start-up activity for a local and long-distance CLEC in central and northeastern Pennsylvania.
Selected, planned, developed, and negotiated contracts for physical facilities.
Recruited, hired, trained, and managed the sales team (had 14 representatives in place within two months).
Ikon Office Solutions (formerly E.N. Dunlap)—State College, Pennsylvania 11/88-3/99 Senior Account Executive (1/93-3/99)
Established, sustained, and developed customer base (small home offices to Fortune 500 companies) for the marketing and support of sophisticated, multi-functional office products connected to end-user networks.
Accomplishments
Earned numerous awards and commendations, including the Pacemaker designation for top 2% in sales companywide yearly.
Major Account Executive (11/88-1/93)
Negotiated detailed manufacturers’ contracts with The Pennsylvania State University. Average annual revenue reached $775,000 (from $155,000). Achieved closing ratios of nearly 90%.
Accomplishments
Achieved 400% of gross profit quota.
Expanded Penn State account by 35% in one year.
Homes FSBO, Inc.—State College, Pennsylvania 8/92-7/93 President
Conceptualized, planned, and launched this business, a For Sale By Owner magazine
(circulation: 60,000 monthly)—developed market proposals; negotiated contracts with business advertising clients; hired, motivated, and managed sales force. EDUCATION
1987 B.S.—Recreation and Parks
The Pennsylvania State University
References Available on Request
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