Reanna Ashcraft

**** ***** ****, *** **, North Richland Hills, TX 76180 817-***-**** adyadk@r.postjobfree.com www.linkedin.com/in/rmend51

Professional Summary

Experienced Pharmacy Technician (10+ yrs) knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise. Driven with a proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintain high-quality assurance and control standards when filling prescriptions.

Experience

IBT Specialist First Fill Acquisition Team UnitedHealth Group, UHG November 2021 - present

·Conducting pilot programs that determine outcomes of various studies that include analyzing, reviewing, and presenting data for operational management.

·Proposed development and testing improvements to positively impact usability, function and performance.

·Performed comprehensive checklists prior to pilot program release to reduce possible safety issues.

·Seek opportunities to improve operating processing increasing efficiencies/effectiveness.

·Fixed identified issues to increase productivity and boost workflows.

Mail Operations Pharmacy Technician 2 Humana Pharmacy May 2020 – October 2021

·Performed research and updated records of patient profiles and prescriptions. Decreasing redundant calls to members and physicians' offices.

·Made independent problem-solving decisions focusing on legal and departmental policies.

·Provided feedback on policy and work-related directory.

·Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

·Connected providers & retail pharmacies to obtain information and forwarding to the Pharmacist to finalize prescriptions.

·Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

UM Administrative Coordinator Humana Pharmacy September 2019 – May 2020

·Proficient in the administration of utilization management, performing various complex activities, administrative, and operational assignments

·Non-clinical support for the most appropriate treatments, care, and services for members

·Identifying and implementing quality standards with minimal direction, prioritizing urgent requests with self-interpretation and independent discretion

·Specialist in Prior Authorizations requested from both Prescribers offices and Pharmacies for appropriate member care

·Assisted management with special projects to complete all tasks by deadlines.

·Developed internal requirements and standards to minimize regulatory risks and liability across programs.

Inbound Contact Representative 1 Humana Pharmacy November 2018 – September 2019

·Adhered to company policies and scripts to consistently achieve call-time and quality standards.

·Responded to customer calls and emails to answer questions about products and services.

·Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

·ADEPT SME (Subject matter expert) position February 2019 for new hire training. Resulting in 15/17 new hires being retained, 88% retention rate.

·Simplified Mentor processes for better understanding and providing feedback on documents for further improvement.

·Conducted internal presentations involving multiple subjects, such as Issue Resolution and Voice of the Customer.

·Contributing to Issue Resolution increasing from May 2019 - 77.8% to July 2019 - 80.20% increase.

·Performed numerous audits with new hires to assist and increase knowledge of systems and processes.

Clinical Patient Coordinator McKesson Specialty Pharmacy August 2018 – November 2019

·Trained in AS400, HodMod, PharmaServ, and Enterprise RX

·Commitment to achieving high-rated service, with a team success rate of 85% for first-time member outreach. 93% success rate on secondary member outreach

·Management and prioritization on multiple priority levels ensuring all deadlines are met and accomplished

·Coordinate shipments of time-sensitive oncology medications to the patient and providers' offices within a designated time.

Education

bachelor of business administration Expected date December 2024 Capella University, Minneapolis, MN

Certificate of Management 2022 Western Governors University, Salt Lake City, UT

Call Center Supervisor Certification Course (CCSC) December 2018 Management And Strategy Institute, Online

Lean Six Sigma White Belt Certification August 2018 Management And Strategy Institute, Online

Skills & Abilities

·Complaint Handling

·Work Authorizations

·Database Maintenance

·Retention Program Development

·Technique Optimization

·Benefits Administration

Certifications

Certified Pharmacy Technician Pharmacy Technician Certification Board (PTCB) August 2014 - Current

Certified Pharmacy Technician (CPhT) Texas State Board of Pharmacy August 2014 - Current

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