Nicola Porteous 075********

adyacw@r.postjobfree.com

PROFESSIONAL PROFILE

I am currently working for Smile Direct Club, using my dentistry experience in the clear aligner field. Prior to this, I worked as a receptionist and dental nurse in a busy NHS and private practice for 13 years. I possess excellent communication and organisation skills and work effectively in a team. I am self motivated, thrive under pressure and demonstrate advanced problem solving skills. I am friendly, punctual, hardworking and always keen to learn new skills. CAREER SUMMARY

Sales Associate, Smile Direct Club, Didsbury and Nationwide 2019 - Present

• Building rapport with customers

• Guiding customers through the product, timelines, expectations and payment options

• Goal focused - meeting and exceeding daily KPIs and monthly sales targets

• Digital intra-oral scanning using bespoke equipment

• Proven ability to adapt quickly to new systems and software

• Selected for multiple assignments nationwide to set up new stores and train new staff members as a result of first chair status

• Positive, can do attitude to sales and customer service Babysitting and Nanny, Direct and via Bubble Babysitting App 2002 - Present

• Babysitting children of all ages

• Experienced in caring for children from birth to teen years

• Assistance with homework

• Transportation to events

• Light housekeeping, including snack preparation

• Dependable, responsible and confident in any situation Receptionist and Dental Nurse, David Vallance and Associates, Failsworth 2006 - 2019

• First point of contact for dental customers, both on the telephone and in person

• Dealing with patient enquiries

• Scheduling of appointments

• Handling money and processing of all banking requirements on the dental system

• Handling customer complaints

• Supporting the manager in the day to day running of the practice, including managerial cover

• Assisting the dentist during procedures

• Sterilisation of instruments and equipment to prevent cross infection

• Assisting with clinical notes

• General Dental Council registered

Bar Staff, Willow Tavern, Failsworth 2004 - 2011

• Customer focus

• Teamwork to meet the needs of any shift

• Working under pressure

• Handling money

EDUCATION & QUALIFICATIONS

Safeguarding Vulnerable Adults and Children

Level 1, level 2 and level 3 certificates 2018

Dental Nursing

NVQ Diploma Level 3 2005 - 2006

Health and Social Care

NVQ Diploma Level 3 2002 - 2004

GCSE

Grade C Maths and English 2002

OTHER

Full and clean DBS check

Full UK driving license

CPR trained

First aid trained

Proficient in the use of Microsoft Word, email and NHS systems INTERESTS

I enjoy socialising with friends and taking care of my family. I enjoy travelling and have most recently been to Iceland.

References available on request

Contact this candidate