Store manager
Resume:
Cheryl Schultz
cs
Professional Summary
Talented Shift Leader with excellent quality
assurance, issue resolution and interpersonal
communication skills. Highly effective at
troubleshooting and supervising talented teams.
Work History
2018-11 -
2020-04
Shift Leader
Speedway, St. Croix Falls, WI
Maintained clean and well-organized production
areas to avoid violations or unnecessary work
delays due to hazards or inefficient layouts.
Resolved challenging customer complaints to full
satisfaction, promoting brand loyalty and
maximizing repeat business.
Completed logs and reports to document
detailed information, including information on
production, spoilage and departmental
maintenance needs.
Stayed calm, collected and logical during stressful moments to identify and implement optimal
solutions.
Regulated pricing, inventory count and supply
during shift hours.
Maintained Number% injury rate during Number
months of operation through advanced safety
techniques.
2017-03 -
2018-10
Assistant Store Manager
Family Dollar, Amery, WI
Assessed job applications and made hiring
recommendations to bring in top candidates for
key vacancies.
Contact
Address
Luck, Wisconsin, 54853
Phone
adyabr@r.postjobfree.com
Skills
Safety processes and
procedures
Sales expertise
Conflict resolution
Strong verbal and written
communication
Technical Support
Complaint resolution
Teamwork
Cash Handling
Creative problem-solving
Leadership
Quality control
Helped with planning schedules and delegating
assignments to meet coverage and service
demands.
Applied performance data to evaluate and
improve operations, target current business
conditions and forecast needs.
Reduced company expenditures and met budget
targets by closely monitoring, tracking and
controlling expenses.
Performed investigations on market flows to
identify seasonal trends and forecast consumer
needs.
Rotated merchandise and displays to feature new
products and promotions.
Managed opening and closing procedures and
recommended changes to enhance efficiency of
daily activities.
Increased efficiency and team productivity by
promoting adherence to operational best
practices and company policies.
Evaluated suppliers to assess quality, timeliness
and compliance of deliveries, maintain tight cost
controls and maximize business operational
efficiency.
Recruited, interviewed and hired individuals which would add value to team while bringing wealth of
experience.
Supervised associates by providing direction and
instruction for stocking shelves, rotating stock and receiving deliveries.
Generated repeat business through exceptional
customer service and responded to customer
concerns with friendly and knowledgeable
service.
Served as floating manager-on-duty, MOD, to
cover shift shortage.
Developed and managed employee schedules,
balancing individual requests and requirements
with business needs.
Maintained positive customer relationships by
responding quickly to customer service inquiries.
Managed scheduling for store shifts to accomplish
proper staffing at all times.
2016-02 -
2017-03
Lead Sales Associate
Dollar General, Frederic, WI
Provided exceptional customer service to foster
client loyalty and satisfaction.
Promoted brand awareness and utilized
networking to increase brand development.
Conducted surveys of customers to understand
successful sales tactics and strategize
improvements in processes.
2013-01 -
2016-02
Assistant Store Manager
Holiday Stationstores Inc., St. Croix Falls, WI
Assessed job applications and made hiring
recommendations to bring in top candidates for
key vacancies.
Assisted team members with delivering friendly,
knowledgeable service by applying proactive
monitoring and corrective action strategies.
Helped with planning schedules and delegating
assignments to meet coverage and service
demands.
Applied performance data to evaluate and
improve operations, target current business
conditions and forecast needs.
Reduced company expenditures and met budget
targets by closely monitoring, tracking and
controlling expenses.
Rotated merchandise and displays to feature new
products and promotions.
Managed opening and closing procedures and
recommended changes to enhance efficiency of
daily activities.
Promoted to Assistant Manager after only Number
months with company.
Answered questions about store policies and
concerns to support positive customer
experiences.
Conducted store inventories once per quarter.
Coached team on effective upselling and cross-
selling methods.
Generated repeat business through exceptional
customer service and responded to customer
concerns with friendly and knowledgeable
service.
Served as floating manager-on-duty, MOD, to
cover shift shortage.
Acted as point of contact for vendor
collaboration for contracted services.
Managed scheduling for store shifts to accomplish
proper staffing at all times.
Maintained exceptionally clean, customer-friendly
and well-run Type department.
Drafted employee work schedules to fill coverage
gaps.
Provided weekly work schedules to employees to
accommodate business demands and vacation
requests.
Advanced to keyholder and assistant manager-
in-charge in manager's absence.
2003-05 -
2012-12
Assistant Manager
Marion's Antiques, Amery, WI
Monitored cash intake and deposit records,
increasing accuracy and reducing discrepancies.
Managed opening and closing procedures and
recommended changes to enhance efficiency of
daily activities.
Coached team on effective upselling and cross-
selling methods.
Generated repeat business through exceptional
customer service and responded to customer
concerns with friendly and knowledgeable
service.
Managed inventory control processes to restore
back stock, control costs and maintain sales floor levels to meet customer needs.
Applied customer feedback to develop process
improvements and support long-term business
needs.
Assessed workloads to meet seasonal fluctuation
needs.
Advanced to keyholder and assistant manager-
in-charge in manager's absence.
Handled customer service by dealing with
complaints, organizing stock and answering
customer questions.
Education
Diploma
Unity High School - Balsam Lake, WI
Contact this candidate