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Customer Service Team Member

Location:
Sampangi Rama Nagar, Karnataka, 560001, India
Salary:
2300000
Posted:
July 13, 2023

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Resume:

RAJU JADHAV

Bangalore, India

+91-843*-****-**

adyabj@r.postjobfree.com

SUMMARY:

Experienced and flexible Senior QA/Test Engineer with extensive experience in software QA/Testing in the Airlines/Airport Operations and Healthcare domain. Experience in HR area from employee Hire to Retire process. Proficient in agile methodologies, with active participation in agile ceremonies. Highly skilled in coordinating with various stake holders including IT, Business and Vendor, Project coordination and status tracking. Experience in coordinating and planning UAT. Experience in RCA of post promote issues. Well versed with independently handling the end to end QA activities.

CORE COMPETENCIES

Test Methodologies: API Testing, Mobile Testing, DB Testing, Functional, Integration, ETL Testing, Cross-Browser Compatibility Testing and Project coordination and Test Planning

Database: Oracle/Pl Sql

Test Management: SDLC, Bug Life Cycle, Test Effort, Defect Triage and Test Execution Reports

Software development methodologies: Agile (Scrum, Kanban), Waterfall

Tools: Jira, Confluence, QMetry, Test Rail, HP ALM, Splunk, Soap UI, Oracle – ERP, Fusion and Taleo, ETL Informatica/Powercenter.

WORK EXPERIENCE

Emirates Airlines (contract through Transguard Group LLC) – Dubai, UAE Jul 2020 – Jan 2023

Designation: Senior Software Engineer

Project: RTC is a hybrid system that generates various tasks for the airport operations including for the aircraft and the passenger movement. Real time tasks include the special handling, customer service, toilet/water maintenance as well as Bussing etc.,

●Participated in agile ceremonies including Scrum Meeting, Sprint Planning, Story Points Estimation, Backlog refinement, Sprint Review and Demo and Sprint Retrospective.

●Project coordination and status reporting

●Preparation of test scenarios, test scripting and test data for testing of the sprint items.

●Involved in Mobility Testing of the vendor application.

●Involved in API testing using Soap UI.

●Involved in ETL testing for the inbound interface.

●Involved in post-promote support including back-end log analysis in the absence of test data.

●Involved in deciding scope definition, test closure definition and Test exit/entry criteria

●Managing and Planning of UAT for business simulation/workshop involving multiple business units.

●Responsible for the maintenance and execution of regression suite.

●Optimized effort using task scheduler to push frequent data for the business simulation.

Emirates Airlines (contract through DXC Technologies FZ-LLC) – Dubai, UAE Jan 2011 – Jun 2020

Designation: Professional Test Engineer

Project: SPX (Shift Expert) – Application to generate rosters for thousands of employee’s for the dnata airport operation and ground handling including tech support and customer service Automated 40% of team’s manual regression suite

●Single handedly involved in all interfaces testing of this vendor application including both inbound and outbound interfaces and owned the defect triage calls, testing reports with Vendor/Business.

●Adopted to new ways of working – the agile methodology of software development.

●Responsible for the end to end testing process including testing sign-off and release notes to the UAT and project coordination

●Involved in deriving scope definition, test closure definition and Test exit/entry criteria

●Coordinated with various stake holders of the project including IT, Business and vendor.

●Responsible for the maintenance and execution of regression suite.

●Participated in agile ceremonies including Scrum Meeting, Sprint Planning, Story Points Estimation, and Backlog refinement, Sprint Review and Demo and Sprint Retrospective.

●Involved in ETL testing for the inbound and outbound interfaces with various interfacing applications.

Below are some of the key projects that were undertaken at Emirates involving in various testing activities.

HRDirect Lite - Involved in mobile testing of the HR application designed for the employee’s to report leave and cost centre level information for the senior management of the organization. Involved in Dev-Op’s practices as per new Emirates way of working.

Oracle ERP/HR Support – Multiple opex initiatives over a period of 6 years. Involved end to end testing activities for both ERP and Non ERP applications under various HRSupport projects including Payroll, Special Info, Visa, Passport and Staff Hire to Retire processes. Supporting new joinee’s and get hands-on on the HRSupport applications. Supported UAT. Involved in testing of BO Reports for various initiatives and Cross-Browser compatibility testing. ETL testing for inbound interfaces

MBS: Led a team of 2 resources along with taking responsibility as a team member. Involved in Test Scripting and review, Test status reporting and Test Execution of Medical Benefits System application. Supported business as part of User Acceptance Testing

Oracle Fusion/MyBC - Led a team of 2 resources along with taking responsibility as a team member. Involved in Test Scripting and review, Test status reporting and Test Execution of My Business Contribution application. This was a cloud based project, customizes Oracle’s Fusion application, Co-ordinated with the business to carry out smooth User Acceptance Testing including defect triage.

Oracle Taleo/HRAppoint - Involved in end to end testing activities including various requisitions templates for emirates needs like Cabin Crew, Pilots, dnata operations and airport operations. Execution of Oracle Taleo application (HRAppoint for Emirates). This was a cloud based project, customized Oracle’s Taleo application, Co-ordinated with the business to carry out smooth User Acceptance Testing including defect triage.

LASS - Involved in Test Scripting, Execution of LASS. Project was delivered in record time of 4 months and received appreciation for the same. Co-ordinated with the business during UAT to help set up the test data.

DXC Technologies – Bangalore, India Dec 2006 – Jan 2011

Designation: Professional Test Engineer

HUMANA NIKE - Involved in Test Scripting, Execution of Humana Nike in healthcare domain. Co-ordinated with the business during UAT to help set up the test data. Involved in in coordinating between the project and business teams effectively and have being able to handle issues successfully

BCBSLA PROJECT 7 - Involved in Test Scripting, Execution of CIM in healthcare domain. Co-ordinated with the business during UAT to help set up the test data. Involved in in coordinating between the project and business teams effectively and have being able to handle issues successfully.

EDUCATION

Visveswaraiah Technological University, Belagavi, Karnataka India. Jun 2002

BE in Electronics and Communications Engineering

ADDITIONAL

Appreciation: Received recognition at emirates with Najm awards of different categories on 6 occasions including 1 Bronze and 2 Silver individual Najm’s.

Languages: Fluent in English, Hindi, Marathi and Kannada

Hobbies: Movies and Music



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