Human Resources Business Development

COLLIN KRESNO

*** *. ******* ***, ******** CITY, IN 46360 209-***-****

*******@*****.*** - HTTPS://LINKEDIN.COM/IN/KARLKRESNO

Management and growth focused professional with a progressive, comprehensive career marked by notable accomplishments in process improvement, P&L management, operational management, growth and identifying, hiring, training, supporting, retaining, and inspiring hundreds of employees nationally requiring travel and 24/7/365 availability.

Operation-oriented leader with over 20 plus years of success. Highly skilled in managing day-to-day operations, including improving bottom line profit, identifying new clients, marketing, contract negotiations and KPI creation all while maintaining high levels of accuracy for all financial reporting.

Areas of Expertise

P&L Management

Team Building

Change Management

Goal setting

Management

Sales, Prospecting, and forecasting

Growth Initiatives

Multi-Million Budget Management

Cost and Budget Optimization

Cross-Cultural Communication

Market Analysis

Business Development

Cost Control

Productivity Improvement

Contract Negotiations

PROFESSIONAL EXPERIENCE

Prosegur Security Services Group USA

Senior Operations Manager-Dynamic Guarding Division (10/2018 to present)

Multi State account management to ensure profitability along with identifying, hiring, and training staff. Oversite of Operations Managers in Southern California, Georgia, Texas, and Oklahoma. P&L oversite and accountability to ensure compliance. Investigations oversite for Human Resources, terminations, and unemployment cases for multiple states. My accomplishments in this role are as follows:

Took unbilled overtime from 13% to under 1.5% (company standard 3%)

Topline growth improvement over 214%

100%-win rate on unemployment hearings

97% client retention rate

Planned, coordinated, and facilitated the hiring, training, and development for staff members and oversaw new employee on-boarding.

Measured productivity, goal achievement, and identified the need for cost reductions or program improvements through the review of financial statements.

Identified potential clients from suspect phase to proposal, presentation through close.

97.1% client retention over multi year period due to strategic, customer centric selling and maximizing relationships.

Conducted contract negotiations with prospective clients and legal teams.

Represented the company at all client quarterly and annual business reviews.

Created KPI matrix for clients as well as budget forecast for both internal and external presentation.

Collaborated with multiple branch units operating personnel for national sales and implementation.

Maintained the relationship with clients at the highest level throughout the sales process and after to ensure service delivery and constant communication.

ALLIED UNIVERSAL

Account Manager (02/2013 – 02/2018)

Assistant Security Director with a track record of success and improvement with multiple promotions during my tenure. A few key accomplishments are as follows:

Created a training program for the staff improving retention.

Improved scheduling of staff, reducing costs and improving profitability.

Constant focus on overall optimization.

Created hourly “banking” process to be utilized during the holidays.

Prospect identification and proposal delivery.

Client facing multiple monthly and quarterly meetings.

EDUCATION

OLNEY CENTRAL COLLEGE

ASSCOCIATES DEGREE

BUSINESS FOCUS

MEMBER OF ALPHA PHI OMEGA

VARSITY TENNIS

SPECIALIZED TRAINING

Risk assessment

Marketing strategy training

Contract negotiation

Personnel assessment

Security management

Threat mitigation and compliance

Employee dispute resolution

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