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Customer Service Social Media

Location:
Fruit Cove, FL, 32259
Posted:
July 13, 2023

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Resume:

STEPHEN SCOTT CAMPBELL, MBA

adyab6@r.postjobfree.com LINKEDIN.COM/IN/SSCAMPBELL831 206-***-****

Experienced corporate executive, higher education professional, small business owner, personal banker, micro-influencer, and published author with over 25 years of combined experience building collaborative relationships, creating and driving a sales pipeline, directing, guidance driving growth through gross renewals, and net revenue retention. A proven ability to effectively cultivate relationships with community partners, community leaders, corporate partners, and hundreds of individuals while ensuring the highest standards of quality and optimal results. Relevant diversified skills include coaching, coordinating, organization, personnel development, strong leadership, and experience with volunteer programs. Proficient with Adobe Illustrator, Photoshop, and InDesign; ADT, Concur, Ellucian, Microsoft Office, Salesforce, Slate, Strive Scan, and Workforce. EDUCATION

MBA in Business Management Suma Cum Laude GPA 4.0 / 4.0 Johnson & Wales University 2015 to 2017

BA in Business Management GPA 3.87 / 4.0

Johnson & Wales University 2012 to 2014

WORK EXPERIENCE

Assistant Director of Admissions February 2021 to June 2023 Saint Leo University Private Non-profit

Increased the regional prominence of the adult education program at Saint Leo University by forming 13 new corporate and educational partnerships and fostering 50+ existing partnerships, including Clay County Sherriff's Office, Wawa Petroleum, Daniel Kids Ascension St. Vincent's, Southeast Orthopedics, and more. Employed and developed program marketing, information sessions, student recruitment, and implementation of enrollment management tactics. Coordinated efforts in and around the Jacksonville region to recruit, enroll, and advise new and returning students and maintain a strong presence within the community and businesses to help grow enrollment. Small Business Owner Instagram Influencer January 2018 to Present MyDosDads, LLC @MyDosDads

Develop strategies, produce content, analyze usage data, and facilitate customer reviews and collaborations with corporate partners. Memorializing our adoption journey and promoting LGBTQ+ adoption awareness.

• 12.2K+ Followers

• 254K+ Monthly Reach

• 458K+ Monthly Impressions

• 55%+ Engagement per Post

• 13K+ Content Interactions

• Ambassadors for Orange Park Mall & Visit Jacksonville

• 50+ Corporate Partnerships, including Target, Mattel, Peanuts, Duncan Hines, Dove, Honest, Psycho Bunny, and Tylenol Florida & Georgia Regional Admissions Representative August 2018 to October 2020 Johnson & Wales University Private Non-profit

Responsible for recruiting and interviewing 1500+ students making initial determinations of the admission status resulting in over 1000 qualified candidates while maintaining a high level of customer service to prospective students and their families.

• Educated thousands of students and educators on the University’s admission requirements, financial aid policies, and scholarship opportunities, both in the classroom and via multiple virtual environment platforms.

• Collected and maintained confidential records and high school and college transcripts.

• Responsible for recruiting and interviewing 1500+ students making initial determinations of the admission status resulting in over 1000 qualified candidates while maintaining a high level of customer service to prospective students and their families.

• Successfully accepted, administered, and supported 300+ students and their guardians through the completion of their admission progression and prerequisites.

• Collected and maintained all North Florida and Southern Georgia students’ confidential records and high school and college transcripts.

Instructor TAP1001 Talent Advancement Program Fundamentals I & II August 2016 to September 2018 Johnson & Wales University Private Non-profit

Educated 200+ students on obtaining tremendous success in college and life, delivering proven strategies for creating huge academic, professional, and personal success. Instructed within a collaborative learning environment where students are highly involved in daily class activities and structured exercises. Including small group discussions, guest speakers, fundraising for enrichment outings, individual and group activities, projects, and oral presentations, requiring active student participation essential for class success. STEPHEN SCOTT CAMPBELL, MBA

adyab6@r.postjobfree.com LINKEDIN.COM/IN/SSCAMPBELL831 206-***-**** Experiential Education & Career Services Senior Coordinator September 2014 to August 2018 Johnson & Wales University Private Non-profit

Led the Experiential Education programs for the Colleges of Arts & Sciences, Business, and Hospitality, specializing in 12 majors. Responsible for developing and delivering lectures introducing undergraduate students to the career planning and research processes. Supervised career counselors, student staff, student internship employment, and the assessment of experiential program outcomes. Planned, developed, organized, and directed the volunteer services portion of the internship requirement. Accountable for establishing relationships with institutional and corporate partners, including Marriott, Disney, Fontainebleau Miami Beach, iHeart Radio, Teen Vogue Magazine, and hundreds more, increasing paid internships by 40%. In charge of executing and strengthening departmental marketing programs and activities utilizing Illustrator, Photoshop, and InDesign.

• Educated students on career advising services through instructional delivery and employed 150+ students per year by assisting in career goal setting, matching skills, and appropriate career-related resources to support their individual career goals.

• Scouted and approved employer relationships to guarantee the successful employment of students.

• Excelled in compiling, optimizing, and maintaining data, confidential records, grade assignments, and assessment tools for departmental reporting of goals and deliverables in line with quality standards.

• Imparted 50+ hours a year to introduce soft skill workshops and seminars on resume writing, interviewing techniques, job search strategies, business communication, employer expectations, networking, social media, and other career-related topics.

• Assisted in fundraising, organizing, implementing, and coordinating career development events and programs, such as career expos, open houses, and orientations.

Personal Banker April 2011 to May 2012

Wells Fargo #26 on Fortune 500

Effectively built and nurtured customer relationships by increasing the understanding of their financial needs to provide solutions to achieve their short and long-term goals. Responsible for outreach efforts to the community, existing clients, new businesses, and institutions to expand the branch’s portfolio and equity.

• Analyzed customer base and relationships to attract and deliver +30% of new portfolio investments for the branch by delivering recommendations to achieve customers’ financial success.

• Provided expert advice and monthly service to 600+ Wells Fargo customers and businesses.

• Participated in coaching eight tellers to ensure every customer interaction exhibited Wells Fargo’s adherence to outstanding customer service – with results of the top performing branch in Washington for 2011. Director of National & Indirect Accounts [2006 – 2010] March 2002 to December 2010 AT&T #11 on Fortune 500

Accelerated career-developing market leaders in mobility; through record-setting goals and increased responsibilities for over eight years. Spearheaded the progression of diversity, equity, and inclusion initiatives to educate and promote equality and an accepting environment. Encouraged employees to give back to our local community by offering paid time off to give back to our local community. Partnered with store owners, managers, and the employees of independently and nationally owned retail chains, to meet mutual marketing and sales objectives and implemented sales and marketing programs for 13 independent local retailers and nine national accounts.

• Enabled rollout of 20+ major marketing campaigns through effective sales training presentations, consistently delivering above sales objectives.

• Led and customized the implementation of bi-monthly corporate programs to train accounts on effective sales skills, retention strategies, and reputation expectations; consistently received positive feedback and reviews. Sales Manager [2003 – 2006]

Responsible for all functions of the retail environment, including sales, customer service, inventory, and technical troubleshooting. Supervised the daily operations of the Richmond, Kentucky location, including: hiring, coaching, and scheduling employees to ensure cost-effective and quality store operations.

Retail Sales Consultant [2002 – 2003]

Handled all administrative aspects of the sale, including completing customer contracts and warranties, pulling products from inventory, accepting customer payments, and filing completed orders. Maintained knowledge of all company products and pricing, including plans, promotions, accessories, and features. Kept up-to-date knowledge of competitive offers and provided critical market feedback to the Store Manager regarding local competition and product/service needs. STEPHEN SCOTT CAMPBELL, MBA

adyab6@r.postjobfree.com LINKEDIN.COM/IN/SSCAMPBELL831 206-***-**** HARD SKILLS

• Academic & Financial Advising

• Adobe Creative Suite

SM

• ADTSM

• Banking

• Branding

• Concur

SM

• Digital Marketing

• Ellucian Banner

SM

• Ellucian CRMSM

• Event Planning

• Fund Raising

• Human Resources

• Non-Profit Experience

• Presentation Skills

• Recruiting & Interviewing

• SalesforceSM

• SlateSM

• Social Media Management

• Strive Scan

SM

• Training & Development

• Workday

SM

SOFT SKILLS

• Adaptability

• Attention to Detail

• Communication

• Creativity

• Critical Thinking

• Emotional Intelligence

• Flexibility

• Leadership

• Organization

• Problem-Solving

• Responsibility

• Teamwork

AWARDS

KY Colonel

Highest Lifetime Honor Bestowed by the Governor of KY for Outstanding Service to the Community 2004 CERTIFICATIONS AND LICENSES

Florida Teacher Certification

ID # 2B-PFYC-JBD7 November 2020 to November 2023

INDEED ASSESSMENTS

Attention to Detail — Highly Proficient January 2022 Identifying differences in materials, following instructions, and detecting details among distracting information Recruiting — Highly Proficient January 2022

Managing the candidate sourcing and selection process Sales Skills — Highly Proficient January 2022

Influencing and negotiating with customers

ORGANIZATION MEMBERSHIPS

Advisor & Board Member Clay County Schools’ Business and Hospitality Boards August 2018 to October 2020 Tau Kappa Epsilon Fraternity August 1996 to Lifetime PUBLICATIONS

“Our Practically Perfect Baby / How Adoption Changed Our Lives” June 2020 Available on Amazon @ http://bit.ly/Mydosdads

VOLUNTEER EXPERIENCE

Junior Achievement nation's largest organization dedicated to giving young people the knowledge and skills they need to own their economic success, plan for their futures, and make smart academic and economic choices. The Vera Project An all-ages nonprofit space dedicated to fostering personal and community transformation through collaborative, youth-driven engagement in music and art and serves as a safe space for radical self-expression and awareness. Wells Fargo Builds SM A philanthropy program to enable and allow employees up to 36 hours of paid time to volunteer and give back to our local community.



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