PAUL HOLLENBAUGH

*** **** ***. *******, ******* *4275 330-***-**** adyab1@r.postjobfree.com

PROFESSIONAL EXPERIENCE

TRUGREEN

Service Manager, September 2019 – May 2023

Evaluate quality of service provided and develop procedures to minimize customer complaints

Coach and develop lawn specialists and trainees.

Recruit, interview and select personnel. Evaluate performance and administers disciplinary action.

Conduct new hire and on-going training for service personnel technical skills and safety procedures.

Supervise a team of technicians to ensure service (production and sales) goals are met.

Examine work for accuracy, conformance to best practices and company policies and procedures.

Prepare work schedules and assign and monitor duties to service personnel.

Prepare composite reports from individual reports of subordinates.

Conduct weekly management meetings.

Ensure that a safe workplace is provided for associates by ongoing training and adherence to policies.

ADT SECURITY

Residential and Small Business Sales Manager, October 2014 – February 2019

Direct and coordinate marketing activities and policies to promote products and services.

Manage residential and small business sales staff to ensure that goals are met.

Work closely with installation and service management to ensure effective completion.

Mentor, develop, motivate and coach Sales Representatives.

Provide performance feedback and recommendations to improve effectiveness.

Participate in recruiting activities to select and hire new Sales Representatives.

Formulate self-generated lead programs and train representatives to enhance self-generation contribution.

Ensure adherence to policies, procedures, products, programs, pricing, budget, technologies and services.

Prepare sales and inventory reports for management and budget departments.

Direct, instruct, and utilize Salesforce CRM.

SECURITY PEOPLE DBA DIGILOCK, CANTON, OHIO/PETALUMA, CALIFORNIA

National Sales Manager, June 2013 – May 2014

Directed and coordinated marketing activities and policies to promote products and services.

Cultivated effective partnerships with engineering, marketing, sales and customer support staff.

Supported the sales team in writing proposals and closing contracts.

Developed and implemented a comprehensive training and evaluation program for new sales associates.

Planned and directed staff training and performance evaluations.

Approved all sales staff budget and expenditures.

Developed and managed quarterly and annual sales department budgets.

Reviewed operational records and reports to project sales and determined profitability.

Completed quarterly forecasting and monthly financial reviews.

Coordinated and participated in promotional activities and trade shows.

Built relationships with architects, distributors and OEM manufacturers to maintain long-term business.

Traveled nationally to meet with customers and deliver clear company messages.

Maintained knowledge of current sales and promotions and policies regarding payment and exchanges.

Confer with company officials to develop methods and procedures to increase sales and promote business.

Directed and supervised employees in shipping, receiving inventory, and warehouse management.

Plan and prepare work schedules, and assign employees to specific duties.

TIME WARNER CABLE, CLEVELAND, OHIO

Direct Sales Supervisor, Mar 2005 – Jul 2012

Managed sales staff performance to ensure that goals were met.

Hired, trained, and evaluated personnel.

Conferred with company officials to develop procedures to increase sales and promote business.

Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts.

Provided staff with assistance in performing difficult or complicated duties.

Planed and prepared work schedules, and assigned employees to specific duties.

Attended meetings to exchange product information and coordinate activities with other departments.

Prepared sales and inventory reports for management and budget departments.

Analyzed details of sales territories to assess their growth potential and to set quotas.

Visited retailers and sales representatives to promote products and gather information.

Implemented corrective action plans to solve organizational or departmental problems.

TRIPLE H COMMODITIES, CANAL FULTON, OHIO

Owner, Office Manager, Nov 2002 – Mar 2005

Series 3 licensed broker

Coordinate organization's financial and budget activities to maximize investments, or increase efficiency.

Analyze operations to evaluate performance to determine areas of potential cost reduction.

Prepared reports concerning activities, expenses, budgets, and other items affecting program services.

Implemented corrective action plans to solve organizational or departmental problems.

Directed and coordinated buying or selling investment products and financial services.

DOYLESTOWN POLICE DEPARTMENT, DOYLESTOWN, OHIO

RITTMAN POLICE DEPARTMENT, RITTMAN, OHIO

MEDWAY DRUG ENFORCEMENT AGENCY, WOOSTER, OHIO

Police Officer, Oct 1993 – Nov 2002

Firearms instructor

S.W.A.T. Team Member

Provided for public safety by maintaining order and responding to emergencies.

Protected people and property, enforced motor vehicle and criminal laws.

Recorded facts to prepare reports that document incidents and activities.

Monitored and investigated suspicious persons and situations and unusual or illegal activity.

Identified, pursued, and arrested suspects and perpetrators of criminal acts.

Reviewed facts of incidents to determine if criminal act or statute violations were involved.

Rendered aid to accident victims and other persons requiring first aid for physical injuries.

Investigated traffic and other accidents to determine causes and determine if a crime had been committed.

Testified in court to present evidence and act as witness in criminal cases.

Processed, prepared and maintained prisoner bookings and status during booking and pre-trial process.

Issued citations and warnings to violators of motor vehicle ordinances.

Prepared reports that detailed investigation findings.

Determine scope, timing, and direction of investigations.

Performed undercover assignments and maintained surveillance.

Obtained evidence by interviewing and observing suspects and witnesses and by analyzing records.

Identified evidence needed, based on analysis of charges, complaints, or allegations of law violations.

Obtained and executed search and arrest warrants.

Developed relationships with informants to obtain information related to cases.

Collaborated with other authorities on activities such as surveillance, transcription, and research.

EDUCATION

THE UNIVERSITY OF AKRON, AKRON, OHIO

1990-1994 Criminal Justice

THE UNIVERSITY OF AKRON, POLICE ACADEMY, AKRON, OHIO

1993 OPOTC

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