Customer Service Specialist

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

Marian O'Connor

972-***-**** ************@*******.*** San Antonio, TX 78229 Dedicated professional with demonstrated strengths in customer service, time management and excellent verbal and written communication with strong background exceeding goals. Willing to take on any task to support team. Eager to learn all job requirements and become a valuable team member.

• Problem resolution • Strong communication • Positive and professional

• Calm demeanor • Fast learner • Team player

Senior On-Site Service Specialist

Ricoh USA, 2022 - 2023

• Quality control and verification of forms submitted electronically by client

• Maintained accuracy while entering high volume data into designated fields

• Regularly worked overtime as needed

• Achieved daily production goals

Senior On-Site Service Specialist

Crowdstaffing, a Zenith Company (on-site at Ricoh), 2022 - 2022

• Quality control and verification of documents submitted by client. Customer Service Representative

Worldwide Flight Services, 2021 - 2021

Work Air Canada ticket counter and baggage service office at DFW airport. Verify required Covid 19 documentation; check in passengers, manage claim and delivery process for delayed luggage.

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Instructional Aide/Substitute Teacher

Manokotak Nunaniq School, 2018 - 2021

Assisted instructor with in-class activities, grading assignments, facilitating class discussion, tutoring, and proctoring examinations.

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• Conducted one-on-one and group tutoring to assist students with difficult lessons.

• Substituted during teacher absences to continue lessons and manage classroom. Data Entry Clerk

Globe Life Insurance Company, 2003 - 2018

• Maintained accuracy while entering high-volume data into designated fields.

• Prepared documents for scanning by removing staples and sorting in correct order. EDUCATION

• Achieved daily production quotas through consistent workflow prioritization.

• Updated records with all interactions and customers transactions.

• Completed tasks promptly and with minimal oversight. Modified and updated current policies and claims to reflect changes in beneficiary, coverage limits, or policy type.

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• Followed up on outstanding subjectivities until full policy issuance.

• Minimized disruptions by personally handling basic phone and email correspondence.

• Maintained team efficiency with well-stocked and organized office supplies. BBA: Marketing

Texas A & M University, College Station, Texas

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