Rachele Wedmore

458-***-****

adyaak@r.postjobfree.com

Eugene, OR 97405

Summary

● 25+ Years working in the customer service industry understanding the importance of meeting the customers’ needs quickly and efficiently

● 12+ Years data entry, filing with a computer program organizing hard copies, corresponding with customers and fellow co-workers to follow up and secure orders accurately.

● Inventory management, cycle counts reports, equipment transactions, secure payments.

● 10+ years experience with customer service to individuals from diverse backgrounds and cultures

● Prioritize tasks, meet deadlines while maintaining accuracy and attention to detail while focusing on the customer experience

● Safety committee board member

● Work independently as well as in a group setting

● De-escalate challenging customer concerns and search for effective resolution

● Organize tasks, projects and workloads accurately and efficiently in a timely manner Work experience

Executive Assistant to CEO

Carry it Forward

April 2021 to May 2022

● Logistics executive assistant

● Assistant to shelters senior social worker

● Communicate with outside organizations for assistance with housing, camping, food and clothing donations for distribution during extreme weather conditions.

● Securely update records for residence

● Create, organize and implement document, forms and spreadsheets for organization.

● Providing administrative duties, writing, editing e-mails, drafting memos for communications on the executive’s behalf

● Maintaining sensitive, comprehensive and accurate records

● Performing accounting duties

● Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary

● Answering phone calls in a polite and professional manner

● Welcoming visitors and identifying the purpose of their visit before directing them to the appropriate department

● Managing CEO's calendar for appointments to prioritizing the most sensitive matters

Inventory Specialist

Comcast Xfinity Store

February 2020 to November 2020

● Inventory management, establish/ meet inventory targets.

● Install/manage device display tables.

● Greeter, schedule appointments, customer service Supply Chain Associate

Comcast

May 2016 to February 2020

● Inventory management, establish/ meet inventory targets.

● In charge of shipping and receiving, freight distribution and data entry.

● Manage returns and damaged product that include tracking lost items and filling the proper paperwork

● Effectively manage cross-functional relationships within the organization and contractors.

● Forecast equipment needs for technicians to ensure they have the correct amount of equipment available.

● Manage collateral materials, and responsible for transporting equipment to and from Xfinity Store

● Conducted multiple reporting to upload to shared drives with updates, inventory and progress status.

● Work as a team to complete tasks, overachieve goals while maintaining a safe, respectful and enjoyable work environment.

● Maintain correspondence with our corporate office to problem solve and find resolution for issues to ensure customer satisfaction.

● Maintained efficient clerical systems

Block Receptionist

H & R Block

January 2012 to December 2019

Second job - Seasonal work

● Received payments and record receipts for services

● Correspondence with clients via email, phone and in person to research and answer questions

● Answering phone calls in a polite and professional manner

● Schedule appointments and maintain and update appointment calendars with client information for multiple locations.

● Transmit and received highly confidential information

● File and maintain records for multiple locations Customer Service Rep

Fred Meyer

September 1989 to April 2016

● Responsible for maintaining store inventory for three departments sports, toy and automotive.

● Maintain accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases.

● Handle cash register needs that involve handling cash, cash deposits and closing registers.

● Provide outstanding customer service, receiving positive customer service feedback

● Operate and answer telephone with multiple lines to resolve customer inquiries

● Responsible for shipping & receiving

● Please ask for more details

DHS Elderly and Disabled Caregiver

Department of Human Services

January 1990 to December 2015

Second or third part-time jobs

● Distribute and record clients medications

● Assist with clients hygiene and dressing

● Prepare meals and assist with feeding if needed

● Compassionate and comforting companion

Vault Teller

Liberty Bank

February 2000 to September 2007

● Please ask for details

Education

● High school diploma

Skills

● Quickly and comfortably learns new programs

● Microsoft Office 360, Mintek, Oracle, Access,

● Google -All office programs, EIS

● Skype for Business, CSG

● Personal Assistant Experience

● Office Management

● Caregiving

Certifications

● First Aid Certification

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