Account Executive Customer Service
Resume:
CG
Christine Grulke
Professional Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Work History
Torhorst Insurance - Agency Manager
Oregon, WI
10/2020 - Current
Richards Insurance - Account Executive-employee Benefits Beaver Dam, WI
06/2019 - 10/2020
Universal Insurance - Vice President of Operations Madison, WI
06/2015 - 06/2019
Answered up to 90 phone calls a day and hundreds of e-mails regarding inquiries and claims.
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Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
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Interacted well with customers to build connections and nurture relationships.
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Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
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Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
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Gained understanding of goals, objectives and processes to meet client business needs.
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● Executed successful sales strategies to convert leads into customers. Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
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Hired and managed employees to maximize productivity while training staff on best practices and protocols.
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*********@*****.***
Oregon, WI 53575
Skills
● Business Development
● Sales
● Client Relations
● Verbal and Written Communication
● Multitasking
● Sales Team Leadership
Education
Madison College
Relevant Coursework: Certifications in
Loma at CUNA Mutual Group
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Professional Development: Life &
Health License; 2001, Property &
Casualty License; 2003
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Various classes towards an associate
degree in business
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Murphy Insurance Group - Account Executive
Waunakee, WI
10/2003 - 06/2015
American Republic Insurance Company - District Sales Manager Madison, WI
06/2001 - 10/2003
CUNA Mutual Group - Case Manager
Madison, WI
06/1981 - 03/2000
Identified opportunities to improve business process flows and productivity.
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Increased company profits through performance optimization strategies and efficiency improvements.
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Built and strengthened relationships with new and existing accounts to drive revenue growth.
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Qualified leads, built relationships and executed sales strategies to drive new business.
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● Executed successful sales strategies to convert leads into customers. Resolved issues promptly to drive satisfaction and enhance customer service.
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Prepared additional quotes for current clients to upsell products and services.
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Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
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Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
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Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
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Worked diligently with dealers and management teams to forge lasting relationships and assist in solving unique business problems.
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Provided support to credit unions and customers for life and disability claims
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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Worked on many different strategic planning committee's as well as worked in the SIU department for 6 months
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Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
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