Resume

Customer Service Human Resources

Location:

Augusta, GA, 30901

Salary:

Negotiate

Posted:

July 13, 2023

Contact this candidate

Resume:

Vicky Coleman Dunn

**** ********* *****

Augusta, Georgia 30909

Cell-706-***-**** U.S. Citizen- Yes

adyaab@r.postjobfree.com 01/01/2001- 04/15/2023

Administrative Assistant

Augusta, Georgia

Compass Group, North America

I am a United States Citizen

FULL-TIME

RESUME

EDUCATION:

Augusta Technical College, Associate of Business Management w/Computer concentration, June 1998

Aiken Technical College, Certification -Business Administrative, January 1996/ Augusta Tech- Computers

Computer system activities, including a variety of software complex knowledge on applying complex and implementing workflow and policy procedures. Management competencies including analyzing, technical programs and administrative functions & tasks.

Former Supervisor- Mr. Jed Fillingim

Deputy Chief Financial Officer

VA VISN 7 Centralized Accounting Officer/ Administration

1-706-***-****

706-***-**** ex. 26403

adyaab@r.postjobfree.com

INCUMBENT: Administrative Secretary Support (Office Automation) & Management/ Program Support Assistant working for the (CAO) Centralized Accounting Office/ Management VISN-7 Southeast Region. I am aligned under a single (CFO) Chief Financial Officer running and having subordinate divisions, each with its own subdivisions. Directly responsible for meeting the mission of CAO while supplying excellent customer service to internal and external customers. There is a complex system of internal procedures and many extensive reporting systems. This setting presents continuing management and administrative challenges of extreme complexity in such areas as communications, transportation, staffing, planning, financial management and coordination of all activities. Take notes at meetings, revised, format onto an Excel spreadsheet for review before I send to all CAO employees. Independently follow-up on commitments made at meetings and conferences by staff members. Organizes meetings internal and externally, travel arrangements. Prepare reports, keep employee’s records stored under lock and key in my office. Expert in Timekeeping for all employee staff. Handle equipment Purchase requisitions, order supplies, and check spreadsheets I have created for different organization structure. Work within HR-Smart and the LEAF system for CAO recruitment inputting packets together, inputting awards, retirements, transfers to another Agency. Work with Performance Appraisals for new hire, mid-performance, and annual performance appraisals packets together for the Supervisors and managers. Work of Procurements, requisitions request, equipment, ordering office supplies and take inventory on all items. Maintain employee records, files and electronic records and projects future trends. Perform classroom and virtual preparation to includes verification of training materials, write down time and date complete roster attendance, take minutes of meetings. Accounts Receivable experience. Give employees training classes requests dates and time and make packets for employee, add/remove personnel to and from training classes.

HUMAN RESOUCES ACTIVITIVES: Submits & initiates SF-52s in HR system to recruit, terminate, rewards, separations, Input employee Recruitment in the system for open positions. Process Personal action requests (PARs) to fill positions, Up/date and fill, submitting Rewards, promotions, SF-52s, retirements, separations for leaving to work at another Agency. Gain knowledge of Transactions in HR-Smart, LEAF processing and Tracking, Update/ Fill, Org Charts, employee Clearance of indebtedness, uploading attachments, using Delegation OF Authority awards Familiar with HRIS processing, Actions need in processing other such as the process of Performance Appraisals. Process Personal action requests (PARs) to fill positions, Up/date and fill, submitting Rewards, promotions, SF-52s, separations for leaving to work at another Agency. Gain knowledge of Transactions in HR-Smart, LEAF processing and Tracking, initiating fifty-two, Update/ Fill, Org Charts, Separations, employee Clearance of indebtedness, uploading attachments, using Delegation OF Authority awards Familiar with HRIS processing, Actions need in processing other such as the process of Performance Appraisals. Ensuring any requests for preliminary end of year appraisals for review by HR is uploaded to the Leaf Portal prompt and in HR-Smart. Filing/ uploading the completed performance appraisals after Human Resources final approval. Capture a large body of written and unwritten polices, precedents and practices.

I revise under the CFO instructions and or re-typed polices. I have learned on my own, recruitments & Placements. Processes and methods vary in response to the task being carried out. The incumbent works under the general Chief financial Officer and other supervisors who set the overall goals of the work and give me specific assignments. I set the deadlines for most of the work to be done, which includes a well-trained qualified typist. I perform this job independently, referring only the most complex problems to the CFO or supervisors. Many situations and conflicts arise which require the incumbent to write up the incident for supervisor to decide the approach and resolve them.

Open Appraisals for new staff, after the rating cycle begins and ends. Ensuring supervisors receive the performance appraisal when a staff member is promoted, have appraisal packets to disseminate mid-year appraisals prompt. Capture a large body of written and unwritten polices, precedents and practices. I revise under the CFO instructions and or re-typed polices. Have training in recruitments & Placements, Backfill, double incumbent Processes and methods vary in response to the task being accomplished. The incumbent works under the general Chief financial Officer and other supervisors who set the overall objectives of the work and give me specific assignments.

I set the deadlines for most of the work to be done, which includes a well-trained qualified typist. I perform this job independently, referring only the most complex problems to the CFO or supervisors. Many situations and conflicts arise which require the incumbent to write up the incident for supervisor to determine the approach and resolve them. Review quality standards. Prepare reports and presentations, Supply guidance and developmental assistance on organization structure.

ANALYZING/ ATTENTION TO DETAIL: Strong use of VATAS/ Automated timekeeping Attendance and Production System (ATAAPS) for the primary Time & Attendance for Day shift only. Analyzes time tracking, attendance, and labor management solution. Post Time, Annual Leave, Premium Pay request, Vacation time, Sick leave. Properly supporting civilian personnel files and local records maintenance, civilian correspondence, evaluation reports, promotions, awards, temporary duty orders, and/or duty rosters. Reasoning skills along with Analytical Thinking.

Records Management: Additional Training: / Medical Records Release of Information

Trained in using SOARD Maximo project web-based system.

Scanning employee’s Medical Documents in the computer system

Input Computer information in system pertaining to employee.

Plan and perform very complicated data collection and analysis, as assigned. Plan and perform data collection and more complicated analysis. Plan and develop Records Management Program criteria, standards, and products. formatting guides, and other applicable governing documents. I Works well with others.

Communicates well both verbally and written. Adapt and perform consistently under changing requirements and dynamic work situations. Work with team members to ensure team, department, and divisional goals are met. Communicate in a clear, respectful manner with team and management. Collaborate and share with other team members to promote knowledge transfer.

Mentor, guide, and supply help to newer employees.

Take initiative to offer or try a new approach to make the team and the company more successful.

Help manage life cycle of records, files, electronic documents.

Timekeeper/ VATAS- Assuring databases are supported correctly with additions, changes, and deletions, as appropriate. Human Resources duties, Performance Appraisal packets for the Supervisor / Manager. I inhere to this technology/ standard usage requirements for accuracy timekeeping, including, but not limited to, VA Handbooks 6102 and 6500, VA Directives. Set up employees’ profile for action within VATAS. I Input new employees Tour of duty with approval of the supervisor. I input employees leave, Premium Pay request, post Family Care & Bereavement, sick leave, Military leave, create correction on timesheet. I have trained employees how to navigate in VATAS to practice putting in their own request and viewing their calendar as part of VATAS. I have a total of seventy-five employees in Augusta, nine employees in Atlanta, Georgia and 5 in Tuscaloosa, Alabama I post timecards for other VA areas. Have annual Desk Audits done at the end of each Fiscal year. Reviewed and validated timesheets. I analyze the CAO needs to ensure Overtime is needed, create, and monitor specific Spreadsheets to check for accuracy. Assisting in selecting, extracting, and collating data for the primary organization. My skills also provide, and support appropriate levels of reviews and oversight of activities performed by CAO Accountants. Ensure all deadlines and schedules are met in a timely manner in accordance with CAO agreements. Perform daily administrative monitoring of the Centralized Accounting Operations (CAO) activities and operations. I coordinate administrative planning duties in the general enterprise supporting all areas as assigned: administration. Complete all “TMS” mandatory accountable classes. Administration and Management, Manages and Organizes Information, Personnel Action Processing and Recordkeeping.

ADP SECURITY /COMPLEXITY: In the performance of official duties, the employee has regular access to printed and electronic files having sensitive data / information, which must be protected under the provisions of the Privacy Act of 1974, the HIPPA implementation, effective April 14, 2003, and other applicable laws federal regulations, and VA regulations and policies. The protection of data from unauthorized release or from loss, alteration, or unauthorized deletion is expected. The incumbent follows applicable regulations and instructions regarding access to computerized files, release of access codes, etc., as set forth in the Automated Information Systems Users Agreement which the employee signs.

The work of this position includes various duties involving different and unrelated possess and methods vary in response to the task that is carried out. Prepare one-of-a-kind reports where I must identify relevant items, and the relationships of those items to one another. I have regular access to printed and electronic files containing sensitive data which must be protected under the provisions of the Privacy Act of 1974 and other applicable laws, Federal regulations, VA statutes and policy, and VHA Policy. I protect data from unauthorized release or form loss, alteration, or unauthorized deletion and following applicable regulations and instruction about access to computerized files, PIV card, any release of access codes, as set forth I am Computer Access Agreement which the employee signs. Making decisions about what needs to be done, and how to accomplish them are based on my knowledge and skills by selecting a course of action from among alternatives, which will be responsive to the issue being worked on.

INPUT DISTRIBUTION ORDERS FOR SUPPLIES/ PROCUREMENT: Responsible for using VISTA program to order office supplies in the “Distribution Order Processing Management”. Have quarterly audits on supplies. I put in acquisitions for repair on office equipment or disposal of equipment, take inventory of equipment, keep materials used within CAO day to day operations, and tracks supply levels by taking Inventory. Contact Vendors when stocks are low in accordance with CAO policies. Email the VA Warehouse for accuracy when specific supplies need attention too. Know Concept of VA Online Purchase Card, had online training and viewed/ shadowed Administrative Officers perform task. Assist Accounts Receivable with collections of Funds and sorting documents. Have knowledge of Credit Card process when purchasing equipment and other supplies.

KNOWLEDGE REQURED: Administrative principles, methods, and practices, as well as the ability to organize plan multiple priorities in order of importance or criticality. Expertise, and the ability to use VA computer or personal computer and office automation including MS Exchange, Spreadsheets, scheduling packages, VISTA, & electronic mail. Knowledge of administrative concepts, principles/practices sufficient to perform duties/responsibilities and working knowledge of sensitive data.

CUSTOMER SERVICE: I practice excellent customer service which are crucial for good business. The importance of customer service to me is how it gives me the competitive advantage I need to develop an exciting customer service based on veterans', co-workers, outside vendors even over the telephone, you must give your best. Good theory and practice are essential keys to customer service. In today’s customer-oriented business environment I have obtained “people skills" which are critical for personal and other organizational success. How I handle your customers can directly affect your individual goals as well as your team’s and company’s performance. Communication, professionalism, gain respect, enhance customer relationships, and secure an overall competitive advantage through customer service excellence.

Accounts Receivable Technician / Program Support Assistant – GS-7

Worked 40 hours a week, 80 hours a pay period.

Supervisor: Ms. Holley B. Niethammer (Health Administration Revenue Department)

Phone: 706-***-**** ex. 1705 (Pen-tag) Directors Office

Date of Employment: June 06, 2012 – Nov. 10, 2019

Niethammer, adyaab@r.postjobfree.com

At the VAMC in Augusta, Georgia. Maintaining complex responsibilities linked with my unique challenging skills which continues to allow me to follow rules and regulation and precedent cases within the Health Administration Department.

Working with a computerized accounting system, verifying financial accounts, accounting data, and maintaining accounts; validating, monitoring, enters electronic work orders in VISTA. As an Account Receivable Technician, I Performs reviews and Audits. Research of historical records. Make standard adjustments to pay accounts and processes actions to adjust accounts, if necessary. Process or review a wide variety of standard pay actions and supporting pay authorization from Tricare. I carry out specific procedures and use established methods. I apply rules and regulations and precedent cases. I obtain missing data from files and assisting in preparing paperwork for the veteran to fill out. Review patient documentation for completeness and adequacy; input information into the database, process, and procedures; assist veteran with brochures and other documents to veteran. Assist with Collection of Funds.

Use automatic computers and software programs in an office environment to extract, revise, or sort information from files. My administrative skills in maintaining complex spreadsheets data, Information management systems and financial abilities; allowing me to fully utilize my computer knowledge in electronic software, such as Microsoft Office Suite, (EDI) Electronic data Interchange, (FMS) Financial Management System, (CPRS) Computerized patient record system, (VISTA) Veteran Health Information Systems and (IT) Technology Architecture, Outlook, and other software. Provide Invoice operations to establish any obligation on behave of Providers when veterans have an encounter with them. Order supplies for the Department using VA Acquisition rules & regulations. Record verification of agreement and Post transactions using accounting skills.

(IT) Technology Architecture, Outlook, and other software. Also, I am proficient in problem solving, planning, organizational, and communication skills.

Coordinated with various facilities and insurance companies to resolve discrepancies that may interrupt the billing cycle.

Generated complex reports to ensure billing unit does not prepare abusive or fraudulent billing.

Thorough knowledge of eligibility and billing procedures of several federal agencies including the Department of Veterans Affairs, Department of Labor, Defense, Tricare and CHAMPVA.

Customer Service training. HIPAA Refresher training. Custom relations for outpatient Tricare third-party claims. Edited and corrected Tricare claims. Perform mathematical adjustments on cost outliners. Prepared weekly production and financial reports.

Usage and knowledge of ICD-9, CPT codes. Posting credits and denials- Medical Remittance Advices. EOB relating with Tricare partners. Completes 100% of all assigned classes in TMS.

Program Support Assistant (OA) Compensation & Pension (Health Administration)– GS-6

Worked 40 hours a week, 80 hours a pay period.

Supervisor: Dr. Joseph Korwin, M.D. Compensation and Pension Program

Phone: 706-***-**** ex. 3635

Employment: Jan. 01, 2001 – June 6, 2012

adyaab@r.postjobfree.com

adyaab@r.postjobfree.com - Nurse Practitioner (Charlie Norwood VA Medical Center

Ensuring compliance with Credentialing and Privileging requirements to ensure Physicians and Nursing are certified. Coordinates, implements, and completes primary source verification and data entry in the VetPro Credentialing Database. Verifies of all licenses, registrations, and/or certifications on dependent healthcare providers annually. I have worked in Nursing Services for 20 years or more, reading clinical notes for reporting purposes by charge nurse. I’ve Develops, maintains, and compiles data for various reporting purposes. Monitor’s license, certification, and registration expiration dates. Maintaining the responsibility of clerical duties in a medical office setting and researching documents for information purposes. Use office automation systems to retrieve resources, materials need to assist the Physicians with medical claims and ratings. Assist in helping Uniformed Military, Active Duty, and Retired military veterans with benefits programs and eligibility enrollment such as (DEERS), CHAMPUS, Tricare, and the IDES programs. Assist and Volunteer to help patient accounts appropriately. I continue to impact the Organizational structure and systems, sort and dispatch all incoming and outgoing mail and correspondences. Review correspondence for proper format and procedure. Work all Administrative duties. (VSSC) Cubes, Data & Other Resources. (RAFT) Reporting and Analytics Field Training. Record verification of agreement and Post transactions using accounting skills; Billing Procedures and Accounts Receivable Procedures. Coordinate staff meetings using Outlook creating Use attendees and agenda format. forecasts changes. prepares and assembles charts and data reports for compliance with organizational standards. Use VA databases and CPRS for consults and Vista Imaging. Use good judgement in researching regulations to determine the relationship between guidelines and organizational efficiency, program effectiveness, or employee productivity.

Review and evaluate claims and reports of investigation, proof of Demographics, background information of status in their military, other jobs to make justification or real proof determinations. Research pertinent information background as to assist in the type of appointment is needed for rating purposes. Check Physician Credentialing to work in the C&P program. Analyze veteran’s application facts to make an adjudication decision to grant veterans reason for multiple appointments with Physicians or Physician Assistants. Provide recommendations which were implemented to solve problems pertaining to issues such as travel, motel accommodations, need multiple days off from work. Make good judgement and form arrangements for the veterans. Perform Administrative duties, trained three new employees in the process and concept on how the C&P section operates. Identify and research potentially inappropriate actions or requests to senior management regarding resolution or disposition. My typing speed is 40-45 words per minute. Utilize a wrap-around service to out-patients veterans with multiple & complex care. Participates in interdisciplinary team huddles, meetings and assists with coordination of care to the next appropriate level of care.

I Preform work such as preparing, receiving, reviewing, and verifying documents; maintaining office records; locating and compiling data or information from files; compiling information for reports; keeping a calendar and informing others of deadlines and other important dates; and similar clerical support work within an organization. My work requires knowledge of the clerical / Administrative support requirements and processes involved in maintaining the functional program of the unit. I’ve range of delivery health care, schedule over thousands of appointments monthly in the veteran (IT) Information technology appointment for IT administrative and clinical facilitating services performing and evaluation. The automated scheduling management system, which is a computerized method of providing specialty appointments, auxiliary testing, labs, x-rays and consults too in and outside service lines, contract vendors and coordinate with each veteran, retired troops, active troops and their families and active-duty veteran for the (IDES) Integrated Disability Evaluation system program. I analysis and evaluate reference with the process and steps on completing their examinations ordering from a Physician or Nurse Practitioner. Use contracting skills to oversee outside federal vendors to perform any other specialized exams which involved: through written, telephone, and personal contacts with professional and administrative healthcare IT personnel and or Logistics resources. Developed a master spreadsheet utilizing Microsoft EXCEL to track and monitor veterans’ visits resulting in using surveillance plans in no show rate and any outliers.

Create a file table system for military Records used for Physician’s needs. Concentration is also on reviewing reports, records, invoices, and other materials that are active in compliance with rules and regulations. Compiled data for a variety of reports and prepared information releases requested by veteran.

Performed general too complex administrative duties including maintaining administrative files, record files, veteran files.

Ordering non-medical and medical supplies for the department using Procurement rules and regulations Preform inventory and distributing incoming and outgoing mail.

Analyzing documents and data professional disciplines have completed in the computer system to determine information is ready for release back to the regional office and for Medical Records to store.

Evaluating and advising veterans on the importance of keeping appointments and auxiliary test to complete the process.

Acted as a liaison between service lines, clinics, administrative offices, outside vendors and throughout the organization.

Review and reconcile Costing Report monthly; reconcile more than 500 orders with minimal errors.

Knowledgeable in inputting information into the system and retrieving information necessary to produce a wide range of documents by utilizing Microsoft WORD, PowerPoint, Excel, Outlook, Internet Explorer, and Adobe Acrobat for research purpose.

Automated IT computer skills related to the delivery of health care, contracting outside vendors for sending veterans to auxiliary consults outside of the VA Medical Center.

Microsoft Word to create reports, enhance, and edit rough draft copies, reports, and memorandums I receive from within the VA Medical Center service lines and received outside vendor from 12 Regional Offices about veteran’s disability claims.

Excel spreadsheets for tracking and controlling equipment, supplies, and budgeting purposes.

Access Database applications to input veteran’s demographic, insurance status and each jurisdiction region the veteran is coming from for Travel pay purposes.

GOLD SETTING DRIVEN/ ADAPTABILITY: (CAO) Centralized accountant office mission is about goal setting driven. Provide dedicated focused on the job detailed who excels at prioritizing, completing multiple tasks, following through to achieve the (CAO) Centralized accountant office mission and goals. I am committed to delivering high quality results Independently with little supervision. Experience with Computer applications from education in Business Office Technology includes Creating Excel Spreadsheets for accuracy track and monitor activities within the CAO Business, Microsoft WORD suite with typing experiences speed 45-50 wpm. Use Database Ensure all deadlines are met in a timely manner in accordance with CAO agreements. I am a self-starter who goes above and beyond complex administrative tasks and takes on multiple projects as assigned to me. Excellent work ethic and strength in boosting CAO organization practices. I follow rules & regulations, maintain and ensure computer safety by protecting highly sensitive data, records, and files. Dispersed incoming mail to correct recipients throughout the CAO office. Take minutes of each meeting by using formatting skills.

REFERENCES

Yes- I am a U.S. Citizen

Availability to start a new assignment:

May 01, 2023, if you need me sooner, no problem, send me an email.

PROFESSIONAL REFERENCES:

1.Former Supervisor- Mr. Jed Fillingim

Deputy Chief Financial Officer

VA VISN 7 Centralized Accounting Officer/ Administration

1-706-***-****

706-***-**** ex. 26403

adyaab@r.postjobfree.com

2.Ms. Betty Jean Scott (Human Resources)