Human Resources Customer Service

Jeffrey Farris

To obtain a stable, creative position in an exciting environment that allows me to utilize my technical skills to help others.

Tupelo, MS 38804

*************@*******.***

+1-662-***-****

I have multiple years of experience in leadership and technology. With an Associates in Applied Science degree, and a Bachelor’s in Business Administration, I have had the opportunity to work in multiple field such as information systems, information technology, systems administration, retail management, and more. During my career growth, I have edited, and written multiple policies and procedures that were added or updated in the organizational guidelines. I have a strong work ethic with a drive to always strive and not fear change. Change is a new opportunity for success. I am looking for a position that will challenge my skill set and offer room for growth. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Technology Support

Pontotoc County School District - Pontotoc, MS

August 2020 to Present

Technical Services Specialist

Software Unlimited Corp. - Tupelo, MS

January 2015 to July 2020

• Responsible for software support/installation, detailed client workstation software installation, configuration and support, Network configuration for top software performance and hardware configuration meetings with customers. Remote technical support and software installation on all Windows platforms.

• Troubleshooting for Software Unlimited Corp. software, and prepares customers to use the systems.

• Write and maintain user documentation, training manuals, and help documents, maintaining a help desk.

Communications Director

Global Outreach International - Tupelo, MS

July 2007 to December 2014

• Maintained Raiser's Edge software with missionary's data.

• Ran queries on Raiser's Edge data to generate reports.

• Provided user support for Raiser's Edge software.

• Served as liaison with Raiser's Edge computer tech when additional tech help is needed.

• Issued e-mail addresses.

• Generated correspondence to missionaries.

• Generated mass mailings such as missionary correspondence and fund raising letters.

• Maintained first-time donor thank you correspondence.

• Ensured that adequate postage was maintained "in house" and charged to appropriate accounts.

• Scanned paper-based correspondence to send by e-mail to missionaries serving abroad.

• Notified missionaries of address list changes.

• Oversaw and managed general office procedures such as equipment maintenance, office supply inventory, and office phone reception.

• Prepare reports, news stories, bulletins, newsletters, brochures, presentations and/or other informational material for internal and external distribution. Cashier/Stocker (part-time)

Mooreville One Stop - Mooreville, MS

July 1999 to September 2009

• Closed store at night.

• Stock inventory,

• Keep Store Clean

• Attend to customer’s needs.

Computer Assistant

Information Systems Department - Tupelo, MS

September 2006 to July 2007

• Loaded and posted new accounts.

• Ran queries to generate files and reports for management. Computer Operator

Lane Furniture - Tupelo, MS

January 2004 to September 2006

• Ensured the system remained up and running.

• Coordinated the run of nightly production jobs and nightly backups, Perform offsite tape rotation.

• Implemented ad-hoc job requests from end users.

• Served as liaison with programmers when jobs failed. Education

Bachelor of Technology in Business Administration

Mississippi University for Women - Tupelo, MS

August 2010 to August 2012

Associate of Applied Science in Computer Programming Technology Itawamba Community College - Tupelo, MS

August 1999 to May 2003

Skills

• EQUIPMENT MAINTENANCE (7 years)

• INVENTORY (7 years)

• MAINTENANCE (7 years)

• ACCOUNTING (3 years)

• ACTIVE DIRECTORY (1 year)

• Microsoft Office (10+ years)

• As400 (3 years)

• Budgeting (10+ years)

• Business Analysis (10+ years)

• Customer Service (10+ years)

• C++ (1 year)

• Crystal Reports (2 years)

• Data Analysis (10+ years)

• Documentation (10+ years)

• Data Entry (10+ years)

• Excel (10+ years)

• Google Analytics (3 years)

• Human Resources (7 years)

• Inventory Management (10+ years)

• Inventory Control (10+ years)

• Marketing (10+ years)

• MySQL (3 years)

• Networking (10+ years)

• Newsletters (7 years)

• Office Management (10+ years)

• Operating Systems (3 years)

• Powerpoint (10+ years)

• Project Management (10+ years)

• Painting (9 years)

• POS (10+ years)

• Training (10+ years)

• Troubleshooting (10+ years)

• Teaching (10+ years)

• Documentation (10+ years)

• Windows (10+ years)

• Wireless (10+ years)

• Customer Service Skills (10+ years)

• Analytical Skills (10+ years)

• Salesforce (3 years)

• Google Docs (7 years)

• Gotomeeting (3 years)

• Constant Contact (10+ years)

• Cloud Computing (3 years)

• Joomla (7 years)

• Communications (7 years)

• COBOL (2 years)

• RPG (4 years)

• Visual Basic (1 year)

• Troubleshooting (10+ years)

• Office Equipment (10+ years)

• Apple

• Word (10+ years)

• Computer Operation (10+ years)

• Computer Skills (10+ years)

• IT Experience (10+ years)

• iOS (10+ years)

• Office Experience (10+ years)

• Presentation Skills (10+ years)

• Time Management (10+ years)

• Troubleshooting (5 years)

• Computer Skills (10+ years)

• Organizational Skills (10+ years)

• Administrative Experience (10+ years)

• Human Resources (7 years)

• Financial Analysis (10+ years)

• Writing Skills (10+ years)

• Communications (10+ years)

• Recruiting (1 year)

• Cash Handling (10+ years)

• Interviewing (3 years)

• Microsoft Office (10+ years)

• Human Resources (3 years)

• Training & Development (10+ years)

• Communication skills (10+ years)

• Management Experience (3 years)

• Restaurant Experience (1 year)

• Serving Experience (5 years)

• IT Support (10+ years)

• Merchandising (10+ years)

• Sales Support (5 years)

Additional Information

Skills:

• In-depth knowledge of Microsoft Office Suite and other standard office applications.

• In-depth knowledge of Windows 7, 8, 10 and outstanding troubleshooting skills.

• Knowledge of iPhone, Working experience with Salesforce, GoToMeeting, and GoToAssist.

• Experience working with queries, report generation, accounting skills, ADP and transcribing.

• Experience in Networking, office equipment maintenance, Inventory, and inventory control.

• Analytical Skills, Critical Thinking Skills, Presentation Experience, Time Management and Organization skills, Dependable, Detail Oriented, Organization skills, Mathematical skills, interpersonal skills, Google Docs/Drive

• Professional appearance with excellent written/verbal communication skills.

• Programming experience using C++, Visual Basic, RPG, and COBOL.

• Mainframe experience including AS/400, CICS, OS/390, and MVS Z/OS.

• Software support/installation, configuration, and support. Remote technical support/software installation on all Windows platforms. User documentation, manuals, and documents, maintaining a help desk.

Contact this candidate