Customer Service Account Manager

Luke Perez

504-***-**** North Richland Hills, TX *************@*****.***

Major Qualifications

A Design Thinker. Enthusiastic, Passionate. Honest, almost to a fault. Versatile, self-motivated, energetic, Uses time productively and efficiently. Possesses excellent work ethics, grasps new concepts easily, meets deadlines, possesses and practices excellent communications skills, interacts positively with co- workers, and creates a healthy work environment. Core Competencies

15 Years Event program experience managing vendors, people and timelines

Demonstrated customer service, creative, organizational, and extensive logistic skills

Ability to quickly recognize and anticipate problem areas and develop solutions

Attention to internal and external customer service excellence with proven written and verbal communication Professional Experience

Freeman

Client Solutions Manager June 2014-Present

Dallas, TX

Freeman is the world’s leading brand experience company, helping clients design and deliver immersive live experiences for their most important audiences. Through comprehensive offerings, including strategy, creative, logistics, digital, and event technology, Freeman helps increase audience engagement and drive business results. Freeman embraces a collaborative culture, intuitive knowledge, global perspective, and personalized approach, gained from 90 years as an industry leader. Freeman has more than 70 locations globally and 7,000+ employees.

Responsible to establish, maintain client relationship, define needs of event, oversee production and onsite event execution, with respect to overall event budget and job cost from inception of business through final invoicing

Sells all Freeman lines including, but not limited to carpet, furnishings, exhibit installation & dismantle, audio visual equipment and production, global transportation, electrical services and event communication, content development, delivery and measurement services

Works closely with sales account owners, designers, operations, facilities and customers to ensure a smooth transition from sales fulfillment to event execution

Manages client relations, to ensure all customer solutions, projects, sponsorship engagements and all deliverables are implemented according to contracts

Serves as the main point of contact for designated events for all contract fulfillment

Engages with event operations leads for each work stream to ensure that all deliverables are implemented pre/during/post event

Creates and manages production timelines work with all teams (internal and external) as necessary

Organizes regular cadence calls with event leads to facilitate clear lines of communication

Ensures customers are aware of all deadlines and submission requirements for their specific event

Strategic Account evaluation and management with implementation of product creation, development and deliverable execution

Travels as necessary for site inspections, customer meetings, and onsite event management/production

Post-Event: provide reports for each regional event to include final numbers, survey results and SWOT (Strengths, Weaknesses, Strengths, and Threats) analysis

Cross Sells and Up Sells to existing customers

Builds relationships with assigned leads. Compiles and maintains list of prospective sales leads

Works to secure multiple year contracts

Produces sales proposals and presentations

Ensures Salesforce.com data integrity for assigned accounts

Achieves budgeted sales and job cost

Quotes prices and credit terms for business proposals and final orders

Prepares sales collateral, makes face to face presentations and modifies collateral to close sale when necessary

Entertains clients and facilities as necessary

Attends industry events as assigned

Scope of business portfolio: $5K-$3Mil/26+ events annually/ average profit yield 61%; overall business $19.8Mil Luke Perez, Page 2

Freeman cont.

National Account Manager May 2013-June 2014

Dallas, TX

Scope of business portfolio: $250K-$5Mil/15+ events annually/average profit yield 64%; overall business managed-$12Mil

Sales Markets include: Anaheim, Ca, Chicago, Il, Denver, Co, Orlando, FL, New York, NY, Phoenix, AZ, Portland, WA, Providence, RI, Seattle, WA

Includes all bullets of current role

Account Manager September 2012-May 2013

Anaheim, CA

Scope of business portfolio: $10K-$500K/50+ events annually/average profit yield 56%; overall business managed-$9.9Mil

Sales Markets include: Southern California region (Anaheim, Burbank, Century City, Los Angeles, Long Beach, Palm Springs, Santa Monica, Northwest region (Portland, WA, Seattle, WA)

Includes all bullets of current role

Account Executive November 2005-September 2012

Anaheim, CA

Scope of business portfolio: $0-$250K/60+ events annually/average profit yield 42%; overall business managed-$7.2Mil

Sales Markets include: Southern California region (Anaheim, Burbank, Century City, Los Angeles, Long Beach, Palm Springs, Santa Monica)

Includes all bullets of current role

Graphic Artist October 2004 -November 2005

New Orleans, LA and Anaheim, CA

Graphic layout and production-large and small format for 100+ events annually

Average work week 90hrs+

File management, storage and sharing

Design and rebuild of graphic files, company logos, and creative imaging

Working knowledge of Adobe Illustrator, Adobe InDesign, Corel, Quark in Widows and Mac format Additional Work Experience

Loews Hotels Front Desk Agent December 2003- August 2004 New Orleans, LA

Banana Republic, clothing retail Store Manager June 2002- July 2003 New Orleans, LA Sales Associate December 2000- June 2002 Loyola University Print and Art shop manager September 1999- May 2001 New Orleans, LA

Educational Background

Bachelor Degree BBA, psychology minor Loyola University New Orleans, La

Sigma Phi Epsilon Fraternity, Student Government, orientation leader IT Compatibility

Possesses working knowledge of Salesforce, and Envision Pro, all Windows-based programs, including Outlook, Word, Excel, PowerPoint and all Microsoft Office applications, including Microsoft Teams in addition to Adobe Illustrator, Adobe InDesign, CAD, Corel, Quark in Widows and Mac format

Contact this candidate