TAIWAN LOCKE

704-***-****

adya88@r.postjobfree.com

LINKEDIN.COM/IN/TAIWAN-LOCKE

HOUSTON, TX

SKILLS

TEAM DEVELOPMENT & LEADERSHIP

CONTINUOUS IMPROVEMENT

STRATEGIC PLANNING & FORECASTING

NEGOTIATION & VENDOR MANAGEMENT

DATA ANALYTICS

QUALITY ASSURANCE & COMPLIANCE

EXPERIENCE

THE INJURY TREATMENT GROUP

Regional Operations Manager [April 2017 –

Lead a team of forty-two employees across seven clinic sites, overseeing all clinical and administrative functions, including revenue, profit and loss management, staff development and training, payroll, and facility management.

- Achieved a 27% improvement in operational efficiency and client satisfaction ratings through effective team leadership and implementation of streamlined processes.

- Implemented cost-saving and profit-increasing measures that resulted in a 90% expansion of the company's footprint and market share. Successfully spearhead the acquisition of four clinic sites in various territories, ensuring seamless integration and overseeing the onboarding and training of all new hires and incoming staff members.

- Collaborated with external stakeholders, such as competing organizations, legal firms, insurance companies, and law enforcement agencies, to negotiate and finalize acquisitions and partnerships.

Manage internal departments for productivity and performance, driving customer experience quality, daily profit and loss, and staffing strategies.

- Develop and implement key performance indicators (KPIs) to monitor and optimize departmental performance, subsequently increasing productivity and cost efficiency. Pioneer process improvement initiatives, including the creation of an online portal for new-client onboarding, insurance payor correspondence, and direct integration with the national law enforcement database.

- Streamlined operations and standardized client satisfaction ratings, leading to a doubling of the client base and a significant increase in profitability. Oversee budgetary responsibilities focused on supply chain and resource management, specifically allocating funds for in-office pharmaceuticals and legal representation.

- Demonstrated exceptional financial acumen by effectively managing resources and ensuring budgetary compliance, presenting company-wide optimized cost control and resource allocation.

STUBBS PEDIATRIC HOME HEALTHCARE

Practice Manager [July 2013 – Apr 2017]

Orchestrated collaboration between shareholders, associate physicians, physician extenders/midlevels, nurses, and clinic & field personnel to ensure the delivery of high- quality healthcare services aligned with the community's needs.

- Implemented a robust monitoring system resulting in a 15% improvement in patient satisfaction scores and a 20% increase in patient retention rates. Oversaw all aspects of daily operations, including financial management, accounting, budgeting, internal controls, scheduling, staffing, and policy compliance, ensuring the smooth functioning of the clinic and office.

- Optimized clinic efficiency by implementing operational improvements, remitting a 10% reduction in operational costs and a 15% increase in revenue. Effectively resolved medical-administrative issues, fostering open communication channels with staff to maintain high employee morale and cultivate a professional and positive work environment.

- Implemented a feedback mechanism yielding a 30% increase in employee satisfaction scores and a 20% reduction in employee turnover rate. Successfully led the full implementation of an Electronic Medical Records (EMR) system, streamlining billing accuracy and documentation processes and boosting productivity by over 27%.

- Reduced billing errors by 40%, granting an average decrease of 20 days in accounts receivable turnover and improved cash flow management. Provided leadership and guidance in recruiting, developing, and evaluating employees across providers, clinical, and administrative staff.

- Implemented a comprehensive performance evaluation system resulting in a 20% increase in employee performance and a 15% improvement in employee engagement levels.

- Presented trends and challenges to the C-Suite executives, driving policy changes that enhanced operational efficiency and overall patient outcomes. CERTIFICATIONS

IIBA BUSINESS ANALYSIS

PMI – CAPM

LEAN SIX SIGMA GREEN BELT

LEAN OPERATIONS MANAGEMENT

AGILE PROJECT MANAGEMENT

PROJECT MANAGEMENT

EDUCATION

UNIVERSITY OF COLORADO

BOULDER

CERTIFICATE

PROJECT MANAGEMENT

2022 – 2023

UDEMY

CERTIFICATE

BUSINESS ANALYTICS

2021

MEHERRIN COLLEGE

BACHELOR OF SCIENCE

BUSINESS ADMINISTRATION

2004 - 2008

GREENSVILLE COUNTY

HIGH SCHOOL

HIGH SCHOOL DIPLOMA

ADVANCED STUDIES

2001 - 2004

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