Customer Service Representative

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Milina Windom

Nashville, TN 37214

615-***-**** *******@*****.***

Competent customer service agent driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

• Call center expertise

• Work from home agent experience

• Complaint resolution

• Good listening skills

• Account management

• Technical support

• MS Office proficiency

• Computer proficient

• Creative problem solving

• Data entry

• Professional telephone demeanor

• Quick learner

DRIVER 04/2019 to Current

Lyft - Nashville, TN

• Established long-term customer relationships through prompt and courteous service.

• Stored passenger luggage and personal items with care for safety and security.

• Minimized mechanical issues by adhering to vehicle maintenance schedule. Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.

•

Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.

•

Upheld high standards of professionalism and discretion when working with high-value clients.

•

• Vacuumed, cleaned and sanitized vehicles between customers.

• Generated consistent referrals and repeat business by providing friendly and fast service.

• Mapped efficient routes with minimal disruption to passengers or schedules. WORK AT HOME AGENT 10/2017 to 03/2019

Arise Virtual Solutions Inc. - Nashville, TN

Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks

•

• Managed over 60 customer calls per day

Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions

•

Engaged end users and answered questions via email, phone, website live chat and in forums

•

Documented all transactions and support interactions in system for future reference and addition to knowledge base

•

CUSTOMER SERVICE REPRESENTATIVE 11/2013 to 09/2017 EDUCATION

T-Mobile Usa Inc. - Nashville, TN

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

•

Evaluated account and service histories to identify trends, using data to mitigate future issues

•

• Cultivated customer loyalty, promoted repeat customers and improved sales Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions

•

• Answered constant flow of customer calls with up to 10 calls per hour Middle Tennessee State University - Murfreesboro, TN Business Administration

Contact this candidate