Contact

anoukvandenheuvel**@gmail.c

om

www.linkedin.com/in/

anoukvdheuvel (LinkedIn)

Top Skills

Outlook

Dutch

English

Languages

Nederlands (Native or Bilingual)

English (Native or Bilingual)

Spanish (Professional Working)

French (Limited Working)

German (Limited Working)

Portuguese (Limited Working)

Certifications

Brand Management: Aligning

Business, Brand and Behaviour

Anouk Van den Heuvel

Passionate Client Relations & Brand Manager in Tech Canada

Summary

I was born in the Netherlands, went to school in Rotterdam and currently living in Hamilton, Canada. I love to go for walks with my dog and travel. I travelled the world to more than 25 countries and I am passionate about social good, a green lifestyle, the environment and animal welfare. I am vegetarian and try to pursue a plant based lifestyle as much as possible. That's why I founded my own sustainable swimwear and organic & cruelty free skincare company I have worked in several different industries like tech, e-commerce, retail and construction, but currently I am working to grow OnHive and disrupt the home automation industry.

I am a strong organizational and relationship management professional with a Bachelor of Applied Science (B.A.Sc.) focused in Business and Languages from InHolland university Rotterdam. Countries I traveled:

Argentina, Austria, Brazil, Belgium, Bolivia, Bonaire, Cape Verde, Canada, Colombia, Cuba, Curacao, Czech Republic, Ecuador, England, France, Germany, Greece, Hungary, Italy, Morocco, Peru, Spain, Switzerland, The Netherlands, Turkey, United States Experience

OnHive Inc.

4 years 7 months

Client Relations & Brand Manager

September 2021 - Present (1 year 11 months)

Toronto, Ontario, Canada

OnHive is a tech-based solutions company in Toronto and GTA that integrates connected technology in day-to-day functioning spaces. We automate key aspects and features of your home or business space, built on custom IoT

(Internet of Things) and automation ecosystems that focus on: security, climate Page 1 of 5

control, lighting, Wi-Fi networks, audio-visual systems and more. If you use it, we can automate it.

In other words, we help people integrate different technology systems that work on one platform.

• Building relationships with key employees among customers

• Scheduling regular meetings with customers to ensure they are satisfied

• Helping our sales team up-sell or cross-sell services and products

• Ensuring both the company and clients adhere to contract terms

• Collaborating with internal teams (sales, field technicians, senior management) to address customers’ needs

• Planning and execution of all communications and media actions on all channels, including online and social media

• Assisting with product development, pricing and new product launches as well as developing new business opportunities

• Prepare recruitment materials and post jobs to source and recruit candidates by using databases, social media etc

• Screen candidates resumes and job applications & conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule

• Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes

Project Coordinator

January 2019 - September 2021 (2 years 9 months)

Toronto, Ontario, Canada

• Managing portal with accounts

• Prepare proposals, contracts and quotation for new and existing accounts

• Management of projects through planning, deliverables and scheduling

• Maintaining CRM and client database

• Developing task deadlines and overseeing deliverable is completed and executed in time

Valendream

Founder

October 2017 - Present (5 years 10 months)

Rotterdam en omgeving, Nederland

Founder and owner of Valendream; Soulful Swimwear and Skincare. Online webshop for organic and sustainable swimwear, skincare & accessories.

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Products are sourced worldwide, and are organic, sustainable and ethically made. Swimwear is made from recycled materials such as Econyl and skincare products are vegan / vegan friendly.

Valendream cares about people, animal welfare and the planet! Ava's Appletree & Ava Natural Living

E-commerce & Retail Sales Manager

April 2019 - September 2021 (2 years 6 months)

Toronto, ON, Canada

Ava’s core brand focus is delivering local and internationally made natural parenting and Scandinavian home and living products. All products curated are made with high quality, have a natural underlining tone and sustainability in mind and are striving towards zero waste.

• Driving on-time delivery of business through management of web orders and the set up of tracking and logistics for packages

• Update of inventory in addition of existing and new product lines

• Assessment of web traffic and creating initiatives based on trends

• Improving UX on e-commerce and in-store experience

• Management of RMA requests

• Management of Social Media channels and developing content to improve consumer interaction with brand

SOREL

Brand and Pop up Store Manager

August 2018 - February 2019 (7 months)

Toronto, Ontario, Canada

Sorel footwear was the official sponsor for TIFF 2018 and opened the first official Pop-Up Store in Canada, located in the BELL Lightbox, for the duration of TIFF and the fall/winter season following TIFF. Responsible for the day-to-day operations and management;

• Training store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.

• Responsible for making sure that all store policies, procedures, and controls are followed.

• Attracting customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display Page 3 of 5

properties; producing merchandise displays in windows and showcases, and on sales floor.

• Helping customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.

• Contributing to team effort by accomplishing related results as needed.

• Coordinate and oversee the planning, organizing, and delegating of work among staff.

Sens Glas Groep BV

Sr. Relationship & Office Manager

September 2007 - July 2018 (10 years 11 months)

Den Hoorn, Provincie Zuid-Holland, Nederland

Responsibilities included developing and maintaining strong and longterm relationships with key accounts, connecting with key business executives, preparing sales reports and answering client queries. Furthermore, ensuring the smooth running of the office on a day-to-day basis and supervising and monitoring a team of administrative/support staff, training new staffmembers, organising company events and implementing and maintaining procedures/office administrative and CRM systems

• Manage large key-accounts while cultivating and maintaining long term collaborative relationships

• Prepare proposals, contracts, quotes and presentation for customers

• Management of projects through planning, deliverables and scheduling

• Developing task deadlines and overseeing deliverable is completed and executed in time

• Compiled, prioritized, and processed all new purchasing orders

• Multi-task on various job fronts in order to manage overload in workflow

• Maintaining CRM and client database

• Development of social media presence to increase brand awareness, local visibility and digital existence

• Assist in the training of new employees to quickly integrate them into the department's workflow

Miami Diver International NV

Sales And Marketing Associate

February 2010 - August 2010 (7 months)

Willlemstad, Curacao

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Marketing and Sales Co-op, part of my Bsc International Business and Languages at InHolland University Rotterdam

• Developed marketing plan for the Miami headquarters

• Scheduled appointments, meeting and presentation for shipowners and ship captains of large commercial fleets, tankers and cruise liners.

• Generating client database and expanding client list through various marketing strategies

Survey Sampling International

Panellist Communication Assistant

March 2007 - July 2007 (5 months)

Rotterdam en omgeving, Nederland

Maternity Leave Replacement

• Helping implement communications projects and strategies

• Drafting and editing materials and communications copy

• Collecting data and maintaining databases

Education

Hogeschool Inholland / Inholland University of Applied Sciences Bachelor of Applied Science (B.A.Sc.), Business, Management, Marketing, and Related Support Services · (2007 - 2012)

Hogeschool voor Economische Studies Rotterdam (HES) International Business & Languages · (2005 - 2007) S.G. Spieringshoek

HAVO diploma, Cultuur & Maatschappij · (1999 - 2004) Page 5 of 5

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