Customer Service Data Entry
Resume:
CHRISTINA MARIE JARVIS
SUMMARY
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. EXPERIENCE
Manager, 04/2022 - 08/2022
I VA - Virginia Beach, VA
CONTACT
Address: Virginia Beach, Virginia
23452
Phone: 1-606-***-****
Email: **************@*****.***
SKILLS
Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
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Exercised good judgment and decision-making in escalating concerns and resolving issues.
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• Entered time and attendance logs in preparation for payroll.
• Developed lucrative marketing plans to maximize profits. Minimized staff turnover through appropriate selection, orientation and training.
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Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
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Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
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• Monitored staff performance and addressed issues. Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
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Conducted quality, timely performance feedback and performance appraisals.
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• Maintained adequate staffing to meet objectives within budget.
• Team leadership and supervision
• Workforce Management
• Quality assurance controls
• Relationship management
• Skills Assessment
• Business Administration
• Customer relations
• Promotional support
• Adaptive team player
• Quality control
• Retail sales customer service
• Call Center Operations
• High-energy attitude
• Stockroom procedures
• In-store support
• Product organization
• Office equipment proficiency
• Courteous demeanor
• Conflict mediation
• Inbound and Outbound Calling
• Problem-solving abilities
• Clerical support
Lead Sales Associate, 03/2019 - 03/2020
E. Bennett Enterprises, Inc - Virginia Beach, VA
Enforced customer service standards and resolved customer problems to uphold quality service.
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Completed thorough opening, closing and shift change functions to maintain operational standards each day.
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• Recruited and hired qualified candidates to fill open positions. Led team meetings and one-on-one coaching sessions to continuously improve performance.
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Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
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Assigned tasks to associates to fit skill levels and maximize team performance.
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Trained employees on additional job positions to maintain coverage of roles.
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Processed payments and returned receipts, cash, coin and cards to customers.
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Checked store shelves and restocked products from inventory in back room.
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Delivered quality customer service while cultivating client satisfaction and loyalty.
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Greeted patrons warmly at store entrance and offered assistance with finding needed items.
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Scanned and bagged items and operated cash register to check out store patrons.
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Created eye-catching merchandise displays to entice customers into store.
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Monitored performance of sales team and implemented improved methods to close gaps.
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Received shipments, signed off on packages and documented incoming items in computer system.
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Trained and developed new team members to improve product knowledge and selling abilities.
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Fostered great experience by engaging with guests, utilizing acquired skills and training.
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Led sales team to consistently deliver customer service, generating maximum sales potential.
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Engaged customers and trained sales associates using strong knowledge of products and promotions.
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Assisted staff with selling process to meet and exceed individual and company sales goals.
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• Minimized shortages by adopting proper loss prevention procedures. Shared product knowledge to suggest merchandise and services to customers.
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Promoted positive culture of teamwork and inclusion, increasing employee morale.
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• 60wpm training
Shipping and receiving
understanding
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Business development
understanding
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Head Gelato Maker, 04/2015 - 10/2018
Confetti Cafe - Virginia Beach, VA
Maintained awareness of advertised items to accurately recite current pricing and promotions.
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Built repeat customer base by driving excellent loyalty program and data capture.
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Familiarized self with new products and services to engage with customers about features and benefits.
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• Provided leadership and direction to motivate department associates. Organized sales floor to keep products and displays presentable and in sellable condition.
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• Utilized selling behaviors to identify and solve customer needs. Cross-trained on different positions to best support team during peak periods.
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Maintained clean, organized work area at all times and encouraged similar dedication in team members to maximize group efficiency.
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Contributed to positive work environment for all staff members through active listening and effective communication.
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Observed strict food safety and sanitation rules and practices to avoid illnesses like E.coli and salmonella.
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Followed recipes with accuracy and precision to achieve optimal integrity of food products, including specific flavor and texture.
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• Selected, measured and weighed ingredients in specified amounts. Removed final products, packaged in designated containers and prepared items for shipment or further processing.
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Produced food products of desired flavors, textures, colors and bouquets by properly interpreting and following established recipes and procedures.
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Recorded production data for each product batch, including ingredients used, time cycles and temperatures.
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Filled processing containers, including kettles, pressure cookers and vats with various ingredients in preparation for mixing.
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Checked malfunctioning equipment and applied troubleshooting measures to get machines back up and running.
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Identified, troubleshot and resolved wide range of mechanical malfunctions and production concerns.
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Graded final results according to government regulations, internal standards or customer specifications.
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Conducted tests to ascertain moisture content, acidity level or other important facets of materials undergoing processing changes.
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Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
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Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
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• Demonstrated self-reliance by meeting and exceeding workflow needs. Shift Manager /Certified Crew Trainer, 06/2014 - 02/2015 McDonald's - Chesapeake, VA
Live in Nanny/Personal Assistant to the Owner, 11/2010 - 06/2014 Aaron Godley - Virginia Beach, VA
Juggled multiple projects and tasks to ensure high quality and timely delivery.
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• Prioritized and organized tasks to efficiently accomplish service goals. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
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In charge of making sure the correct amount of supplies are ordered for each supply ordering period.
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In charge of making sure the right amount of gelato backups for the Cafe is made.
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In charge of making the gelato for Wholesale Customers and Special Events
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• Instructed new team members on correct procedures for operations. Stayed up to date on requirements of all team positions to optimize training.
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Developed and implemented strategies to enhance team performance, improve processes and boost results.
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Planned and delegated group and individual work assignments to trainees.
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Documented performance, safety and customer service needs to improve operations.
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Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
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Executed hands-on preventive maintenance and repairs to keep equipment functional.
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Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
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• Selected and assigned instructors to conduct training.
• Evaluated outlines, texts and handouts prepared by other instructors. Obtained and organized manuals, guides and visual materials for development and training purposes.
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• Explained goals and expectations required of trainees. Coordinated recruitment and placement of training program participants.
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Maintained strong knowledge of [Area of expertise] by participating in workshops, conferences and online education classes.
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Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
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• Handled incoming and outgoing mail, email and faxes. Organized personal and professional calendars with reminders for upcoming meetings and events.
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• Screened telephone calls and inquiries and directed as appropriate. Men's Entertainment, 03/2007 - 11/2009
Sugar & Spice Bar - Virginia Beach, VA
Manager, 03/1995 - 12/1997
Bare Bottoms - Albany, NY
• Managed household inventory and maintenance schedules.
• Organized work projects around client's house.
Booked flights, hotel accommodations and ground transportation for smooth business travel.
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• Maintained clerical correspondence via email and phone. Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
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Checked personal and professional activities to remind employer of priority tasks and deadlines.
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Organized both physical and digital files and updated reports to coordinate project materials.
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Made company travel arrangements by booking hotels, flights and reservations.
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• Cared for family pets, feeding and walking animals several times per day. Performed various clerical tasks and organized office areas to promote productivity.
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Built and cultivated lasting professional relationships with other dancers by attending social events and maintaining communication.
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Identified current dance trends and innovations to stay updated and learn new moves.
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Offered constructive advice to help other dancers improve their performance.
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Trained employees on additional job positions to maintain coverage of roles.
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• Recruited and hired qualified candidates to fill open positions. Completed thorough opening, closing and shift change functions to maintain operational standards each day.
•
Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
•
Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
•
• Entered time and attendance logs in preparation for payroll. Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
•
Minimized staff turnover through appropriate selection, orientation and training.
•
Enforced customer service standards and resolved customer problems to uphold quality service.
•
• Monitored staff performance and addressed issues. Exercised good judgment and decision-making in escalating concerns and resolving issues.
•
Data Entry Clerk, 04/1993 - 06/1994
A's Home Improvement Company - Virginia Beach, VA Led team meetings and one-on-one coaching sessions to continuously improve performance.
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• Developed lucrative marketing plans to maximize profits. Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
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• Maintained adequate staffing to meet objectives within budget. Conducted quality, timely performance feedback and performance appraisals.
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• Maintained the financial books for the opening shift of the bar.
• Maintaining the Bar's supplies and orders with vendors. Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
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Identified and corrected data entry errors to prevent duplication across systems.
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Reviewed and updated account information in company computer system.
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• Proofread and edited documents to correct errors. Maintained database by entering new and updated customer and account information.
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Reviewed, corrected or deleted data, verifying customer and account information.
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Remained focused for lengthy periods to accurately perform work with adequate speed.
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• Contacted customers via phone or email to address data inquiries. Input new data to test customer and account system changes and upgrades.
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Scanned through extensive documents and reporting to identify pertinent data.
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• Completed database backups to secure information. Followed data program techniques and procedures to maintain data entry requirements.
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• Stored hard copies of data in organized files to optimize retrieval.
• Exceeded quality goals to support team productivity. Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
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Compiled, sorted and verified electronic data against hard copies to support quality control efforts.
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Scanned and stored files and records electronically to reduce paper files and secure data.
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• Reviewed source documents to locate required data for entry. Processed customer and account source documents by reviewing data for deficiencies.
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EDUCATION AND TRAINING
Diploma, Business Clerical (Data Entry), 06/1993
Old Dominion Job Corps Center - Monroe, VA
GED, 01/1989
Adult Learning Center, Virginia Beach, VA - Virginia Beach, VA BBA, 03/2015
Independence University - Salt Lake City, UT
BBA, 03/2015
Stevens-Henager College-Salt Lake City, UT - Salt Lake City, UT
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