Customer Service Data Entry

NATALIE WHITE

** ******** ******, **** *******, Vermont, 05777, US • 802-***-**** • ************@*****.*** Self-directed

Versatile

Screen printer with 5 years of successful printing and order completing experience. Positive

Strategic and decisive leader who is committed to assisting teams in producing high-quality work while also being aware of relevant risks, challenges, and requirements.

Relationship-building, organization, and making sound decisions under pressure and within tight deadlines are all skills she possesses. Adaptable

Dedicated

Deadline-driven

Responsible

Communications

[Software] competency

Customer service

Creative writing background

Fast learner

Exceptional writer

Strong graphic and visual sense

Relationship development

Highly organized

Organization

Problem resolution

Deadline-driven

MS Office

Skilled multi-tasker

Proofreading

High School - 2014

Rutland High School - Rutland, VT

Screen Printer - November, 2017 to Present

The Graphic Edge - Rutland, VT

Raised the stakes.

Increased customer satisfaction by resolving production of product issues. Double-checked product placements in web program.

Solved production issues, improved operations, and provided excellent customer service. Set up equipment for machine operators to properly begin producing customers orders. Kept an eye on things.

Sought advice.

Professional Summary

Skills

Education

Work History

Cashier - April, 2016 to November, 2017

Rutland Pharmacy - Rutland, VT

Credit cards, checks, gift cards, and coupons were all processed by me. Educated customers about retail promotions to increase sales. Immediately informed the manager of any accidents, injuries, or unsafe working conditions. Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans. Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls. Trained team members to work as cashiers in accordance with company policies and procedures. Helped customers by answering their questions and completing their requests. Used cash registers and POS systems to request and record customer orders and compute bills. Efficiently and accurately processed a large number of transactions. Was in charge of arranging and stocking pharmaceutical merchandise. Handled POS transactions such as checks, cash, credit card purchases, and refunds. Greeted them and gave them product information as customers entered. Learned how to deal with checks and credit cards.

Greeted customers with a smile and offered prompt and dedicated assistance. Provided attentive and skilled assistance to all customer needs. Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors. Increased sales and customer satisfaction by keeping checkout areas clean and organized. Helping people live healthier lives by promoting and selling natural/organic foods and wellness products. Answered questions about store policies and concerns to support positive customer experiences. Handled customer complaints and took the necessary steps to resolve their problems. Barista Cashier - April, 2015 to April, 2016

Dunkin' - Rutland, VT

Memorized official and off-menu preparations in order to meet all of the customers' beverage needs. Kept an eye on things.

On-site training was provided by me.

Collaborated effectively with coworkers in fast-paced, dangerous, and intense environments. Performed minor maintenance and repairs on espresso and dairy equipment and handled troubleshooting tasks to keep coffee machines operational.

Maintained a high level of professionalism and calmness with all personnel even in high-stress situations. Provided excellent and professional service to ensure guest satisfaction. Guided

Used agile work methods to ensure that projects were completed quickly and successfully. Effectively communicated with kitchen staff about customer allergies, dietary requirements, and other special requests. Restocked the counter and customer areas to ensure that there were enough items on hand to meet expected needs. Advised

Sought advice.

Provided samples of daily brews and educated customers on beverage menu items. Stocked display cases and promoted prepared foods aggressively to increase revenue. Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts. Listened to customers' wants and needs in order to make the best product recommendations. Kept customers safe by cleaning and sanitizing work areas and equipment on a regular basis.

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