Carrie J. Jaynes

Summary

Dedicated and Focused Warranty Claim Analysis, Customer Service Representative, Business Development/Analysis Representative, Cash Handling Representative, and Administrative Assistance that excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility with excelling in roles withing the Banking Industry.

Highlights

• Microsoft Office Proficiency

• Proofreading

• Medical Terminology

• Professional and Mature

• Results-oriented

• Meticulous to Detail

• Self –Directed

• Ability to Multitask

• Analytical

• Excel, Access, and PowerPoint Efficient

• Banking Balancing / Cash Handling

• Head Teller / Back – Up Supervisor Experience

• Loan Processing, Selling and Closing

Accomplishments

***Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Side by Side customer service trainer for those just getting on the floor from training.

Experience

Expeditor: 2/2019 - Currently

Dow –Axion Logistics - Midland, MI

Answer incoming calls and answer all insurance service questions from clients. Handle insurance payments on the phone, at the counter, or advise clients how to set it up on the website. Renew policies so not to default with client permissions.

Customer Service Representative: 2/2018 – 1/2019

Ieuter Insurance - Midland, MI

Answer incoming calls and answer all insurance service questions from clients. Handle insurance payments on the phone, at the counter, or advise clients how to set it up on the website. Renew policies so not to default with client permissions.

Dow HR Service Representative: 08/2017 – 2/2018

Dow –Kelly Service Contract -Midland, MI

Support inquiries for the Employee and Retirees regarding; Payroll (tax, deductions, etc.), Report Passing’s, Change of Address, and Support Self Service for computer site access.

Warranty Claim Specialist: 01/2017-8/2017

Morley GM –Saginaw, MI

Warranty Administrators oversee the warranty process and ensure Labor time and Part Costs are within guidelines. Some of their duties are data entry, maintaining customer databases, reviewing warranty claims and determining what faults are covered by warranty. Customer service skills, attention to details, computer competencies, good communication and organizational skills.

Special Finance/Sales: 4/2017-01/2017

Garber Chrysler -Saginaw, MI

Experience working with customers and providing an exceptional sales experience, including analytical thought process with providing financial options for buying a vehicle. Ability to build relationships. Excellent appearance, verbal/written communication, strong negotiation and presentation skills. Process the customer from sales to loan application while closing the deal in professional manner.

Cashier/Sales: 10/2016 – 12/2016

NorthFace – Birch Run, MI

Sell current stock displayed out on the sales floor to customer and answer any inquiring questions about the products in the store. Run a cash register when the lines were longer than normal, to keep up with Great customer service. Highest sales recognition for the month of October.

Cashier: 10/2015 – 04/2016

Meijer- Bay City, Mi

Receive and disburse money in retail business. Using electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks.

Business Development Representative: 12/2014 – 04/2016

Labadie Toyota – Bay City, Mi

Generate appointments by means of proactive outbound prospecting and lead activity management in an effort to qualify and market out solutions to potential customers. Help with prequalifying special finance needs customer, prior to setting up appointments.

Education

2003 Delta College

Bay City, MI, United States

Associate of Applied Science and Art

Student of Honors Course

2009 Penn Foster Edu Online

Successful completion - Medical Transcriptionist

1986 Bay City All Saints

Cay City, MI, United Stated

High School Diploma College Preparatory

With strong emphasis in Algebra, Science and Accounting

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