Customer Service/ Moving Consultant

PS Patrina Sykes

Pensacola, FL ***** 850-***-**** *************@******.***

PROFESSIONAL

SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. SKILLS Customer Satisfaction

Site Visits

Weight Calculations

Residential Moving

Service Estimates

Commercial Moving

Cost Estimating

Negotiate Contracts

Schedule Appointments

WORK HISTORY MOVING CONSULTANT 02/2005 to CURRENT

Gilmore Pensacola, FL

Collect monies from past due accounts.

Mail out letters to delinquent accounts.

Helped customers navigate choices between services with support for questions such as terms, pricing, and availability. Promoted high level of customer satisfaction using strong relationship- building skills, consistent follow-up and prompt issue resolution. Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.

Performed cold-calling and follow-ups with leads to secure new revenue. Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Set up appointments with potential and current customers to promote new products and services.

Prepared pricing agreements and contracts to close sales. Used consultative sales approach to understand and meet customer needs.

OFFICE ASSISTANT 04/1998 to 01/2005

AAdvantage NorthAmerican Pensacola, FL

Completed clerical tasks such as filing, copying, and distributing mail. Interacted with customers by phone, email, or in-person to provide information.

Maintained and updated office records, both digital and physical. Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Managed daily data entry and kept clerical information accurate and up-to-date.

Collect monies from past due accounts.

Mail out letters for delinquent accounts.

Ordered office supplies and kept office stocked with needed resources to operate smoothly.

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff. EDUCATION High School Diploma 05/1992

Booker T Washington High School, Pensacola, FL

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