NB

Ninoska Bracho

Professional Summary

Seeking a professional position in which the skills and experience would add value to operations while allowing the opportunity to foster a personal and professional development. implementing knowledgeable about strategies for handling all party sizes while supporting customer satisfaction goals. Open communicator and a skilled planner with excellent problem-solving and multitasking skills. Successfully providing guests with top-notch service, promoting loyalty and satisfaction to the establishment.

I'm a high energy worker skilled at welcoming guests and overseeing efficient dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.

Work History

Event Hotel - Server Shift Leader/ Banquet Restaurant Miami, FL

07/2019 - 03/2020

Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.

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Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.

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Monitored dining rooms for seating availability as well as service, safety and well-being of guests.

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Bussed and reset 10-20 tables per shift, working efficiently to keep dining room and work areas clean.

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Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.

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Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.

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● Greeted and maintained relationships with regular customers. Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

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Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

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adya11@r.postjobfree.com

786-***-****

Miami, FL 33172

Skills

● Communication skills

● Customer service

● Program development

● Systems monitoring

● Staff leadership

● Scheduling and calendar management

● Customer relations

● Event and meeting planning

● Multitasking

Education

06/1989

Eduardo Mathias Lossada

Maracaibo Venezuela

High School Diploma

1993

Pedro Emilio Coll University Institute

Maracaibo Venezuela

Associate of Arts: Administrative

Assistance And Relations

Sheraton Hotel - Hostess/Server

Miami, Florida

08/2015 - 05/2019

Ritz Carlton Hotel - Dining Room Supervisor

Miami, Florida

05/2008 - 08/2014

Maintained event cleanliness during service by promptly clearing dishes after each course.

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Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

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Assisted servers with handling customer demands by checking on tables, refilling beverages and delivering meals.

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Communicated smoothly with hosts, servers and cooks to collaboratively meet guest needs.

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I performed closely with servers to efficiently set up new tables, monitor food and kitchen availability and maintain customer satisfaction.

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Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.

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Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.

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Conferred with managers to address service concerns and turn unhappy guests into satisfied customers.

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Established positive guest relations by managing information and orchestrating speedy seating's.

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Lead guests to tables, presented menus and offered specials details to promote target items.

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Verified all square feet of restaurant and lounge exceeded state and federal cleanliness standards.

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Memorized restaurant wine stock and appropriate entree pairings, driving daily wine sales

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Documented reservations, alerted servers and managers of large groups and prepared seating.

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Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.

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Answered customer questions about hours, seating and hotel information.

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Planned and executed 150-guest parties by organizing menus, spaces and special requests.

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Cultivated positive guest relations by managing information and orchestrating speedy seatings.

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