Project Manager Social Media

Cleopatra D. Henry, CAPM

Miami FL 631-***-**** adya03@r.postjobfree.com

Highly skilled and results-oriented project management professional with a proven track record of successfully delivering results on time, within budget, and to stakeholders' satisfaction. Seeking a challenging project management role to utilize my expertise in leading cross-functional teams, implementing best practices, and driving project success. EDUCATION

The University College of the Cayman Islands, Grand Cayman — BSc Accounting CERTIFICATIONS

Project Management Institute, Remote — Certified Associate Project Manager The Art Institute of New York, NYC — Fashion Design New York School of Design, NYC — Fashion Design

EXPERIENCE

Drimmers Appliances, Miami FL — Operations Project Manager September 2022 - Present

● Achieved a 15% increase in overall sales performance by implementing targeted sales strategies and optimizing staff training programs.

● Streamlined operational management systems, resulting in a 30% reduction in process inefficiencies and a 20% improvement in productivity.

● Fostered strong relationships with cross-functional teams, clients, and stakeholders, improving communication and collaboration.

● Successfully managed multiple projects, consistently delivering on-time, within scope, and under budget.

Sales and Logistics Coordinator

February 2022 - September 2022

● Strategically organized and meticulously monitored inventory, storage, supply chain operations, and transportation, resulting in a 10% reduction in inventory holding costs.

● Ensured the safe and timely pick-up and delivery of shipments, maintaining a 90% on-time delivery rate and minimizing shipping errors through effective coordination with carriers and logistics teams.

● Proactively resolved transportation-related issues employing swift and effective problem-solving techniques, resulting in a 30% reduction in customer complaints.

● Utilized transportation management systems (TMS) to streamline logistics processes and improve efficiency.

Attento Rugs, Miami FL — Operations Project Manager (Contract) September 2021 - February 2022

● Enhanced operational efficiency by implementing new management systems, processes, and best practices, resulting in 80% increase in productivity.

● Ensured smooth day-to-day operations and maintained seamless workflow organization-wide through effective direction and supervision..

● Orchestrated successful B2B and direct-to-consumer inside sales operations, implementing streamlined systems resulting in an increase in sales revenue.

● Executed a comprehensive digital and social media marketing campaign that resulted in a 30% increase in website traffic within three months. SKILLS

Hard Skills:

Project Management Methodologies

(Agile, Waterfall)

Data Analysis and Reporting

Technical Proficiency (Microsoft

Project, Jira, Asana, Adobe Creative

Suite, SharePoint)

Procurement and Contract

Management

Soft Skills:

Leadership

Stakeholder Management

Negotiation

Decision Making

Critical and Strategic Thinking

Customer Service

PROJECTS

University Of Miami

Led the procurement and

installation of all dormitory

appliances for University of

Miami

W Hotel

Managed the selection and

installation of appliances for

residential apartments in W

Hotel

Attento Rugs

Successfully oversaw the

implementation of new

systems for Attento Rugs,

optimizing operational

efficiency and enhancing

overall business processes

AWARDS

UCCI salutatorian (3.96 GPA)

EventPro, Remote — Digital Marketing Project Manager February 2015- November 2017

● Proactively engaged with customers and stakeholders through the company's social media accounts, resulting in a 50% increase in brand engagement and growth in follower base within the first year..

● Conducted a comprehensive analysis of the company's digital marketing plan and social media strategy, identifying weaknesses and recommending improvements that led to a 50% increase in website traffic and boost in lead generation.

● Defined and implemented key performance indicators (KPIs) for social media campaigns, resulting in a 20% improvement in campaign ROI and increase in conversion rates.

● Collaborated with cross-functional teams to align social media efforts with overall marketing objectives, resulting in a cohesive brand presence and an increase in brand recognition across social media channels.

Grove Fine Art, Miami FL — Art Consultant & Curator October 2020- August 2021

● Curated and managed multiple art exhibitions, overseeing all aspects including artwork selection, installation, and promotion, attracting over 1000 visitors and generating $50,000 in art sales revenue.

● Conducted art research and cataloging, building a comprehensive database of artworks, artists, and historical context, facilitating efficient access to information for clients and colleagues.

● Developed and executed marketing strategies that led to a 20% increase in client base and growth in sales revenue.

● Maintained detailed client records, managed inquiries and appointments, and handled administrative tasks related to client accounts.

Allume, Remote — Senior Personal Stylist

November 2017- July 2020

● Developed strong client relationships, earning a reputation as a trusted personal stylist and increasing client retention.

● Generated over $350,000 in sales through exceptional styling services, consistently exceeding monthly sales targets by 20%.

● Conducted thorough client consultations to understand their fashion goals and needs, resulting in a 95% client satisfaction rating for the recommended styles and outfits. NKY, Grand Cayman — Retail Chain Manager

January 2012- June 2014

● Directed retail operations, optimizing sales performance, customer service, inventory management, and staff development for maximum efficiency.

● Drove sales growth and achieved profitability targets through strategic planning and execution, consistently exceeding sales targets by over 10% every month.

● Led and motivated a team of 22 employees, fostering a high-performance culture and achieving team objectives.

● Executed impactful visual merchandising plans, elevating store aesthetics and driving sales. CISPA top achievement award

recipient

FLOW Cayman outstanding

performance recipient

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