ROBERT E. MARTIN

Cell: 630-***-****

E-mail: ady9y2@r.postjobfree.com

Regional Account Manager / Business Development

www.linkedin.com/in/robertemartin

Award-winning Account Manager with experience in Digital Advertising, Business Development, Sales, and Marketing offers a track record of exceeding personal sales budgets by an average of 11.25% per year, while my annual budgets increased by an average of 17.75% year over year (YOY).

Skill set grounded in the Consultative Sales Approach where experience in harvesting and managing long-term business relationships through client-focused consultations, individual/group face-to-face presentations, follow-through, closing, and unparalleled customer service, drove incremental revenue and increased customer satisfaction.

Call Point experience with Auto Dealerships, Retail, Financial, Restaurants, Educational entities, and Local Government.

Highly self-directed with experience to immediately add value from a Home-Office environment if required.

SALES/BUSINESS DEVELOPMENT EXPERIENCE

COMMERCIAL AIRCRAFT MAINTENANCE PLANNER – Chicago, IL 2014-2020

Gogo – Worldwide-leader of Wi-Fi In-Flight Connectivity (IFC) and In-Flight Entertainment (IFE) to Commercial Airline segment.

Supported Gogo Aircraft Maintenance Control Center in planning, routing, scheduling, and dispatching all Gogo Wi-Fi equipped aircraft (3,500) Planned Maintenance activities to ensure Federal Aviation Regulations (FAR), Customer Airline, and Gogo’s compliance requirements were met.

Managed monthly updating of GogoVision (GGV) IFE product for Gogo’s largest customer, Delta Airlines (1,200+ aircraft).

Included dispatching of mainline and regional jet aircraft to 11 maintenance airbases used for the GGV upgrades, utilizing Delta’s Intranet site to direct routing.

Managed 11 Delta Leads at 11 maintenance airbases, ensuring station manpower at acceptable level and nightly completion reports turned in on time and accurate within my stringent guidelines.

Developed efficient SOPs which reduced required manpower from 3 to 1 to complete this monthly task.

Consistently met monthly requirement by Delta of Gogo to update 90% of the available fleet within 10 days of receipt of USBs at Maintenance bases.

Performance prevented Gogo from facing a 6-figure payment penalty each month over a span of 5-plus years.

Managed the monthly/bi-monthly updating of our GGV product on 150 American Airlines' regional jets and 180 United Airlines' regional jets.

Ensured complete and accurate documentation for all maintenance work performed on customer aircraft by auditing electronic logs (SmartSheet) and entries into ERP (Navision), M&E (ServiceNow), and customers’ M&E systems.

REGIONAL ACCOUNT MANAGER – Hanover Park, IL 2013

Midwest Technical Inspections (MTI) – Leading national provider of Insurance Inspections and Audit/Risk Control.

Solicited on-site commercial, personal, and agricultural underwriting field inspection services to the Property & Casualty Insurance industry, speaking directly with Presidents, Vice-Presidents of Underwriting, and Loss Control Managers.

Sold Loss Control and Risk Management on-site surveys to major Insurance companies and the non-insurance market including state and municipal government entities and general industry and commercial business clients.

Position required up to 40% air travel in a territory comprised of Florida, Louisiana, Alabama, Mississippi, North Carolina, and South Carolina. Brought on new clients for multiple surveys in Alabama, Florida, and Louisiana.

Only MTI RAM to secure a competitor’s report survey proving my steadfast level of rapport generated with new prospects.

Presented a myriad of products and solutions via phone/private conference call and in-person presentations to include:

Underwriting Field Inspections (Commercial, Personal, Agricultural, and Workers Compensation)

Loss Control and Risk Management

National Call Center Services

Premium Audit Services

Re-Underwriting

Safety Consulting

Classroom/Field and Virtual Training

Workflow Technology and Software

Data Mining

Focused on sales opportunities by managing customer base, sales cycle, and prospects in Salesforce CRM system.

Worked with various internal divisions at MTI including sales product management, marketing, and operations to help drive product strategy, pricing matrixes, and implement standard operating procedures nationwide.

FLEET SERVICE OPERATIONS – Chicago O’Hare International Airport 2011-2012

American Airlines

Loaded and unloaded cargo, passenger baggage, U.S. Mail and transported cargo containers and baggage carts between terminals and five models of American Airlines aircraft; the MD Super 80, Boeing 737, 757, 767, and 777.

Granted U.S. government security clearance by the Department of Homeland Security, Transportation Safety Administration (TSA), U.S. Postal Service, American Airlines, and the City of Chicago Department of Aviation to qualify for unescorted access privileges through airport security identification display areas (SIDA).

REGIONAL TERRITORY MANAGER - Bartlett, IL 2009-2010

Pet Butler of Chicago – Franchised Pet Services

Business development of a pet waste removal service composed of three franchised territories.

Streamlined daily service routes with recommended purchase of route optimization software, saving $300-$400 per month in fuel expenses per vehicle; plus cut 1 to 2 hours in daily route travel times per employee.

Submitted Zip Code restructuring to franchisee of primary target market through analytics of customer data.

Recommended new pricing structure, guidelines, and responded to all customer requests and billing concerns.

TELEVISION ADVERTISING ACCOUNT EXECUTIVE - Naperville, IL 2005-2007

Viamedia Broadband Advertising Partners - Representing WOW! Cable and RCN Cable

Sold cable television commercials on 42 cable networks including ESPN, Fox News, and TNT, in 4 zones, totaling 227,000 cable TV households in the Chicago, IL DMA (Designated Market Area), the #3 Nielsen Market.

Compiled and interpreted consumer and media research metrics using qualitative and quantitative software data identifying demographic, geographic, and psychographic tendencies of TV audience.

Prepared formal advertising proposals comprised of marketing research and analysis designed to reach the advertiser’s target market with the intention of increasing sales and/or Top of Mind Awareness (TOMA).

Produced TV commercials in coordination with production company vendors to include script, storyboard, shoot, edit, and distribution to traffic departments.

Active participant in sales team meetings, including sharing sales experiences and ideas towards the development and implementation of sales techniques and strategies designed to increase the productivity of the sales team.

ACHIEVEMENTS: Aggressive revenue generation of $302,000 in new business plus $25,000 in TV Commercial Production.

Pat O’Brien Chevrolet, Cleveland, OH: Sold largest contract ever by a Viamedia representative in the Cleveland, OH market.

Mutual of Omaha: As a direct result of my proposal to a local agent, Mutual of Omaha corporate approved for the first time a cable TV Co-op advertising option for their agents.

Buona Restaurants, Chicago, IL: Instrumental in demonstrating to ad agency how valuable the sprawling coverage areas would be to Buona Restaurants, thus securing an annual contract.

Hemmens Cultural Center, Elgin, IL: Initiated and launched first television ad campaign.

Walter Payton’s Roundhouse, Aurora, IL: Initiated and launched first television ad campaign; as a direct result, WPR’s lunch and dinner checks increased monthly since start date.

TELEVISION ADVERTISING ACCOUNT EXECUTIVE - Westlake, OH 1996-2004

Adelphia Media Services – Advertising Division of Adelphia Cable Communications

Sold cable television commercials on 42 cable networks such as ESPN, Fox News, and TNT, in 8 zones, totaling 327,000 cable TV households in the Cleveland, OH DMA (Designated Market Area), the #16 Nielsen Market.

Generated revenue by contracting sales for airtime through extensive unsolicited prospecting; 10 to 25 in-person and/or phone calls daily to set-up appointments and maintain sales pipeline.

Utilized Client Relationship Management (AdBlocks) system to plan and track sales activities.

Prepared sales proposals to include market research, script idea, proposed fee schedule and programming.

Produced TV commercials in coordination with production company vendors to include script, storyboard, shoot, edit, and distribution to traffic departments.

ACHIEVEMENTS/AWARDS: Increased annual billing by 1,050%, from $38,000 per year to over $440,000 per year.

Ranked in top 94th percentile of cable ad sales representatives nationally by cable system size.

Promoted from Sales Representative to Account Executive in 2 years.

Exceeded 21 out of 31 quarterly billing goals; exceeded 5 out of 7 annual budgets.

Accomplished the above-mentioned in the most economically depressed county (Lorain) in Ohio.

Adelphia Media Services, Pegasus Award Winner, 2002. Awarded to the #1 Account Executive in the Great Lakes Region encompassing 20+ Account Executives.

COMPUTER Proficient in Windows 10 Professional and MS Office; MS Excel, MS Word, MS Outlook, MS PowerPoint.

SOFTWARE: ServiceNow, Navision 2016 (ERP), Tableau, Salesforce (CRM), AdBlocks (CRM), Sugar (CRM), Arbitron, Media Audit, Nielsen, RSS/Media Exec, Scarborough, Strata-View.

EDUCATION: Bachelor of Science in Business Administration; Minor in Economics and Concentration in Marketing

UNIVERSITY OF NORTH CAROLINA CHARLOTTE, Belk College of Business, Charlotte, NC

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