Customer Service Assistant Manager

Jalisa Mckechnie

Orlando, FL ***** 689-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

SKILLS

Operational Efficiency and Safety

Staff Development

Training

Training and Development

Staff Supervision

Time Management

Money Handling

Orientating and Training

Retail Operations Management

Merchandising

Customer Relations

Cash Deposits and Receipts

Shift Coverage

Sales and Marketing

Negotiation

WORK HISTORY

ASSISTANT MANAGER 04/2019 to 02/2020

Dollar General Clarcona Ocoee Rd

Supervised day-to-day operations to meet performance, quality and service expectations.

Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

ASSISTANT MANAGER 09/2014 to 02/2019

Habitat For Humanity Restore Orlando,FL

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Mentored team members to enhance professional development and accountability in workplace.

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Developed strategy to increase sales and drive profits.

Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Trained employees and volunteers

Completed Tax write off forms for any donations received

ADMINISTRATIVE ASSISTANT 07/2013 to 02/2014

Professional Imaging Centers Winter Springs, FL

Restocked supplies and placed purchase orders to maintain adequate stock levels.

Executed record filing system to improve document organization and management.

Confirmed client appointments for staff team

Transferred patient profiles to computer system

EDUCATION

Diploma

Winter Park High School, Winter Park, FL

Medical Assistant

Stepful, Orlando,FL

Pharmacy Technician

Florida Career College, Orlando,FL

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