Customer Service Call Center
Resume:
Lexus Briggs
Fort Lauderdale, FL *****
**************@*****.***
Summary Skills:
Professional
2+years Customer Services
Team Player
Communicate Well
Follow rules and regulation
2+year Hospitality
Type 30WPM
Intermediate computer Skills
WORK EXPERIENCE
Pier Agent August 2021- January 2023
Cruise port and Shore Services Ft. Lauderdale, FL
Assist guest to navigate both inside and outside of cruise terminal.
Perform basic data input functions on laptop, tablet or handheld device.
Review travel documents to meet government requirements / input information accurately in computer system.
Answer multi phone lines, take messages and answer general questions regarding complaints and inquiries.
Motel 6 December 2016 - February 2018
Front Desk Receptionist Fort Lauderdale, FL
Register guests and assigns rooms. Accommodates special requests whenever possible.
Assists in preregistration and blocking of rooms for reservations.
Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and
Procedures.
Possesses a working knowledge of the reservations department. Takes same day reservations and future
Reservations when necessary. Knows cancellation procedures.
Follows procedures for issuing and closing safe deposit boxes used by guests.
Uses proper telephone etiquette.
Reports any unusual occurrences or requests to the manager or assistant manager.
Convey Health Solutions August 2015 to January 2016
Call Center Representative Sunrise, FL
Fulfilling responsibilities ranging from technical assistance to general customer service functions
Answer phones to respond to orders, general customer inquiries, invoice questions, and customer complaints.
Project a professional company image through phone interaction.
Provide customers with product and service information.
Identify, research, and resolve customer issues using multiple software systems.
EDUCATION
Atlantic Technical Center - Coconut Creek, FL
2011 to 2012
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