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Project Manager Customer Service

Location:
Lansdowne, PA
Salary:
80000
Posted:
August 27, 2023

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Resume:

Montara S. Tyler-Harvey

**** * ******** ****.

Yeadon, PA 19050

ady9vu@r.postjobfree.com 267-***-****

Experienced seasonal recruiter searching for a permanent job opportunity.

I’m a "hands-on" Full Life Cycle Recruiter well versed in the areas of Healthcare, Finance and Engineering. I'm comfortable in both the corporate and agency environment. I've handled high volume recruiting projects as well as confidential searches. I am familiar with several types of ATS' and OFCCP methodologies.

SELECTED ACCOMPLISHMENTS:

Managed up to 100 requisitions, sourcing 5-7 requisitions weekly, and average 4:1 ratio with 2-week turn around Managed redeployment for more than 200 candidates Implemented a 12-month internship program for Call Centers to attract new college graduates Mentored and trained Junior/entry level recruiters

EDUCATION:

Strayer University, Philadelphia, PA

MBA, Concentration, Human Resources Management

Peirce College, Philadelphia, PA

BS, Paralegal Studies

PC Recruiter, Taleo, ICIMS, People Soft, Brass Ring, ADP & Kenexa

Experience with Internet recruiting tools: LinkedIn, Job Boards, Blogs, Twitter

Industry experience: Healthcare, Information Technology, Finance, Banking, Engineering & Construction.

PROFESSIONAL EXPERIENCE:

Temple Health System

Senior Contract Recruiter

January 2022-July 2023

Assigned Reqs: Union Jobs (Material Handler & CSP Tech’s), Accounts Payable Manager, Ambulatory Coding Analyst, Medical Records Specialist, SR Executive Coordinator, Accounting Supervisor, Director of Payroll, SR Application Coordinator, Manager of Operational Medical Records, File Clerks, Medical Records Specialist, Accounts Payable Clerk/Coordinator, Revenue Cycle Analyst, Precertification Manager, SR System Engineer, SR Desktop Engineer, IT Communication Specialist, Telecommunication Manager, Info Security Supervisor, Supply Chain Sourcing Manager, Performance Excellence Project Manager, Integration Analyst Programmer II, Payer Credentialing Analyst, System Analyst- Corporate APPS/HCM, SR Application Coordinator-EPIC, Report Writer-EPIC, SR System ADMIN-EPIC Client, SR Help Desk Representative, Help Desk Administrator, Data Warehouse Developer, Lead System Admin-Windows, Lead Citrix & VDI Engineer, Information Security Architect, Lead Database Administrator, Lead Application Coordinator-EPIC, Manager REG Affairs, Data Analyst, Clinical Data Analyst, EPIC Instructional Designer, Enterprise Architect, SR Project Manager-Testing Coordinator, Supply Chain Project Manager, Senior Application Coordinator, Regulatory Affairs Manager, ETC

Managed the entire high volume full cycle recruitment, managed 98 reqs. Developed position-specific screening questionnaires, phone screen/assess, and hire top talent to submit to hiring managers. Managed candidates throughout the interview process, schedule interviews, negotiate starting salaries/present offers and close selected candidates.

CTDI

Talent Acquisition Manager

01/21-8/21 (Company downsized due to budget cuts)

Highly dedicated and integrity-driven recruiter with substantial experience in understanding recruitment process and successfully identifying, engaging, and placing high-quality candidates for a Supply Chain Industry. Filled job openings in West Chester PA, Texas, California, etc.

Demonstrated success in developing and implementing recruitment strategies, leveraging range of sourcing channels, such as job boards, social media, referrals, and networking events.

Build strong relationships with C suite executives, key stake holders and hiring leaders.

Create and execute searches for hard to fill senior level positions using Indeed, LinkedIn, ATS Systems & niche websites

Collaborate with hiring managers to understand the job requirements of the role, conduct phone screens, schedule interviews & extend job offers.

Sourced/recruited for Branch Managers, Inventory Manager, Material Manager, Senior Operation Manager, Financial Analyst, Controller, Senior Program Manager, Program Manager, Project Manager, Senior Data Analyst, Receiving Manager, Quality Supervisor, Sr. Production Supervisor, Quality Supervisor, Senior Data Analyst, Solution Architect, Warehouse Logistic Manager, etc.

Merakey

Recruiter

12/2018- 1/2021

High volume full cycle recruiter: assigned/managed 100 requisitions. Developed position-specific screening questionnaires, phone screens and hire top talent to submit to hiring managers. Managed candidates throughout the interview process, schedule interviews, negotiate starting salaries/present offers and close selected candidates.

Recruitment process includes sourcing, phone screens, scheduling interviews, background checks, offer letters, verifying employment references and onboarding new hires.

Attended and facilitated career fairs, on-campus interview days, campus events and networking/social events.

Recruited Behavior Interventionist, RN/LPN’s, Direct Support Professional, Lead Direct Support Professional, Behavior Tech, Foster Care Case Manager, Outpatient Therapist, Home Care Aide, PSYCH Tech, Mental Health Counselor, Substance Abuse Specialist, Social Worker, Therapeutic Support Staff, Autism Program Specialist, RN Community Nurse, House Manager Aide, Recovery Coach, Certified Peer Specialist, Outreach Specialist, Drug and Alcohol Coach, Director of Quality Improvement, Family Based Therapist, Clinical BHRS Supervisor, Drug & Alcohol Counselor, Drug & Alcohol Case Manager, Fee for Service OP Therapist, Director, Clinical Supervisor, Shift Supervisor, IOP Counselor, Substance Abuse Counselor, Intake Counselor, License Therapist, Intake Specialist, Scheduler, Registrar, Administrative Assistant, Director, Assistant Director etc.

Work Experience (cont’d)

Imagine Staffing

Contract Recruiter M& T Bank

5/2017-10/2018

Industry: Banking

Clients: M& T Bank

Talent Acquisition Specialist

Identify/Source and attract job seekers for hard-to-fill senior level positions within Wealth Management/Investments, Commercial, Technology, Treasury Management, Operations, Risk Management, Credit Lending, ETL/DW Developer, ETL, Cyber Security Risk Management Analyst, Cyber Defense Analyst & Solutions Architect.

Create and execute candidate searches for hard-to-fill senior level positions utilizing innovative search techniques on various sourcing tools.

Collaborate with Recruiters and Hiring Managers to understand requirements of the role, the ideal preferred candidate, the business function, and how it fits into M&T Bank’s overall structure.

Engage warm and cold candidates to understand their career story and goals as well as deliver M&T’s history persuasively.

Establish relationships with key individuals with the intent for future employment at M&T Bank or gain referrals.

Identify and attract job seekers for hard-to-fill senior level positions within Wealth Management/Investments, Commercial, Technology, Treasury Management, Operations, Risk Management, Credit Lending, and Legal.

Help drive diversity recruiting initiatives.

Share sourcing knowledge with manager, teammates, as well as recruiters.

Client: Children Hospital of Philadelphia

High Volume Healthcare Recruiter

Sourced/recruited Environmental Services, Patient Service Rep, Access Services, Social Workers, Certified Nursing Assistants, Research Assistant, Parking Attendant, Social Work Services Coordinator, Grievance Specialist, GSW, Office Coordinator, Authorization Team Lead, Assistant Manager, Manager Operations-Clinical/Research, Parking Attendant/Concierge, Chaplain, Patient Service Associate, Customer Service Account Specialist, Scheduler-Medical Procedures, Formula Tech II, Supervisor-Food Services, & Medical Interpreter- Arabic & Spanish.

12/2010 – 11/2016

THE CBI GROUP

Talent Acquisition Specialist: High Volume Healthcare Recruitment

CBI Group partners with Placers & Barton Career Advisors to provide Blank Sheet of Paper solutions to serve your talent needs: recruitment, staffing & outplacement.

Recruit Registered Nurses, LPN’s, Director of Nurses, Nurse Supervisor, Case Managers/Coordinators, Licensed Nursing Home Administrators, Medical Assistants, Certified Nursing Assistants, Sales, Business Developers, Physician Assistant, Nurse Practitioners, Physical Therapist, Information Technology (Configuration/Implementation), Quality Assurance Reps/Clinicians, Sales Financial Analyst, Accountants Occupational Therapist, Speech Therapist, Medical Billers, Social Workers, Administrative & customer service reps.

High producer managing 90 or more open requisitions, negotiate salaries and completed on-boarding new hire paperwork & had 10 to 40 new hires per month.

Resources: cold calling passive potential candidates, job boards/niche websites, social media, LinkedIn, cold calling, networking and associations.

Screen resumes, managing candidate pipelines and conducted in person interviews.

Mentored, coached, and trained Talent Acquisition team (10 direct reports) on innovative talent sourcing strategies, designed, and implemented recruiting KPIs, metrics, and dashboards to meet business requirements, including team and individual performance, process evaluations, provided key insights that improved time-to-fill, cost-per-hire, and diverse candidate pipelines.

Clients: Hospice, Hospitals, Physician Practice, Homecare agencies & Long-Term Care Facilities.

1/2010-12/2010

MERGIS GROUP- On-site at PNC Bank - Baltimore, MD

Built on 30 years of expertise, The Mergis Group provides specialized recruiting services to a diverse portfolio of clients ranging from Fortune 500 companies to small and mid-sized businesses spanning multiple industries.

Contract Recruiter, On-site at PNC Bank

Managed high-volume recruiting (assigned 100 reqs) for regulatory associates, tax analysts, call centers/customer service professionals, management/director, and accountants.

University/College recruitment and career fairs- new graduates & alumni's

Developed a sourcing and staffing plan to provide framework for achieving hiring goals.

Accountable for sourcing, screening and selecting a diverse pool of candidates.

Transactional recruitment duties included background checks, drug screening, salary negotiation, rejection letters and extending verbal and written offers.

12/2008-1/2010

STANTEC CONSULTING

Stantec, founded in 1954, provides professional consulting services in planning, engineering, architecture, interior design, landscape architecture, surveying, environmental sciences, project management, and project economics for infrastructure and facilities projects.

Human Resource Advisor

Disciplines: electrical, mechanical, cad designers, environmental, architecture, civil, etc.

Recruited for numerous office locations throughout the United States and Puerto Rico.

Utilized internet job boards (Monster, Dice, CareerBuilder etc.), community-based organizations, formal/informal networks, cold calling, alumni’s, and college recruitment to source talent.

University/College recruitment and career fairs- new graduates & alumni’s

12/2007-12/2008

URS CORPORATION

URS Corporation is a leading provider of engineering, construction and technical services for public agencies and private sector companies around the world.

Recruiter

Recruited and sourced for mid to senior level engineers, business developers, sales managers, project managers, mechanical, electrical and environmental engineers.

Disciplines: electrical, mechanical, cad designers, environmental, architecture, civil, etc.

University/College recruitment and career fairs- new graduates & alumni’s

3/2000-12/2007

ATA

ATA Selection is a division that concentrates on permanent and contract opportunities within Hospitals and Insurance companies. With branches throughout the UK, these regional based teams are experts within their locality and nationally.

Healthcare Corporate Recruiter (onsite)

Recruit Behavioral Health professionals (social worker’s & therapeutic support staff), nurses, business developers, pharmacists, physical therapists, occupational therapists, Licensed Practical Nurses, Registered Nurses, Nurse Practitioners and RN case managers.

Clients: Hospitals, Insurance companies, Long Term Care Facilities, Pharmaceutical companies etc.

University/College recruitment and career fairs- new graduates & alumni’s

1/1998-3/2000

Philadelphia Housing Development Corporation- (PHDC)

Recruiter (promoted from Job Developer)

Recruited carpenters, electricians, plumbers, inspectors, laborer’s, sales, finance & call center representatives.

University/College recruitment, trade schools and career fairs- new graduates & alumni.



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