Bryan Hitaffer

Phoenix, AZ *****

ady9v6@r.postjobfree.com

+1-480-***-****

Hospitality professional with more than 20 years of experience in fast-paced restaurant, resort, banquet environments.

Ability to work alone, in small groups, or in a full banquet department (up to 40). Excellent customer service and leadership skills. Track record of achieving exceptional results in customer satisfaction as well as working with others. Ability to take and give direction. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Banquet Server

Crowne Plaza Airport - Phoenix, AZ

December 2018 to April 2020

Working in fast paced banquet department. Various banquet functions, including: Sit-down events, buffets, receptions, breakouts, working lunch/dinners. Ability to set,serve, breakdown all said functions with speed and accuracy. Ability to take and give direction. Food Service Worker

The Phoenician Resort - Scottsdale, AZ

April 2014 to July 2017

Worked various outlets within this 5-star resort, including: banquets,in-room dining, restaurants. Provided highest level of service to demanding clientele. Ability to work in a team or alone. Ability to take and give direction in various conditions.

Room Service Server

Arizona Biltmore - Phoenix, AZ

February 2010 to March 2013

Deliver food orders and amenities to guest rooms. Assure that deliveries are accurate, timely, and are delivered along resort standards. Keep resort clear of service ware of room service orders, returning them to kitchen. Keep room service department prepped, have sidework completed. Be able to cover phones while room service order-taker is away or on break. Communicate with sales department, being aware of large amenity delivery or in-house V.I.P.s. Banquet Server

Marriott at the Buttes - Tempe, AZ

January 2001 to July 2006

Set, serve, breakdown a variety of banquet functions. Sit-down meals, buffets, receptions, weddings, bars, breakouts, coffee stations

Hospitality Captain

Pointe Hilton Tapatio - Phoenix, AZ

January 1985 to October 1999

* Oversee operations of Hospitality/ Room Service Department

* Ensure BEO functions properly set, serviced, billed, and broken down

* Ensure all room service orders/amenities delivered, billed, and picked up

* Supervise staff of up to 7. Be familiar with all of their duties and responsibilities. Education

High school diploma

Glendale Community College

Skills

• Bartending

• Banquet Experience

• Restaurant Experience

• Serving Experience

• Food Service

• Upselling

• Serving

• Busser

• Food Safety

• Cash Handling

• Hotel experience

• Food industry

• Host/Hostess

• Food Preparation

• Shift Management

• Management

• Cashiering

• Customer service

• Supervising Experience

• Catering

• Restaurant Management

• Sales

• Teaching

• Classroom experience

• Teaching

• Classroom experience

Certifications and Licenses

TABC

Assessments

Food safety — Proficient

June 2021

Knowledge of proper food and equipment handling safety measures Full results: Proficient

Sales fit — Completed

January 2021

Measures the traits that are important for success in sales positions Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate