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Medical Assistant Customer Service

Thomasville, NC, 27360
August 27, 2023

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Misty Castle

* ****** **** ** ***********, NC ***60



To utilize skills that value compassionate customer service, strong work ethic and a superb skillset.


•Over 20 years in the healthcare industry including institutional and retail experience

•Over 20 years of excellent customer service

•Typing 55 WPM

•Data Entry using Microsoft Office 2010, Word and Excel

•HIPAA Training

•Knowledge of Epic, WindoPath, Allscripts, and CoPath EMR


Davidson Davie Community College

Associates of Science Criminal Justice Lexington, NC 8/21-5/23

Virginia College Florence, SC 7/12-9/13

Certificate of Medical Assisting

ECPI College of Technology Greensboro, NC 3/98-11/98

Certificate of Medical Office Assisting


CareSource (via Alta IT) 8/22 to Present

Enrollment Specialist

Review Prior Authorizations Obtained Through the Portal

Correction of Errors

Insurance Verification

Aurora Diagnostics Greensboro, NC 10/19 to 8/22

Cytology Lab Prep Tech

●Process Body Fluids QC Requisitions

●Create Cell Blocks Filing of Slides and Requisitions

●Staining of Slides Inbound and Outbound Calls to and from Physician Offices

High Point Medical Center Department of Pathology High Point 8/15 to 10/19

Histotech I

●Tissue processing Process GYN and non-GYN specimens

●Preform special stains IHC

●Tissue embedding Frozen Sections

●Tissue cutting

Cornerstone Care Outreach Clinic High Point, NC 10/14 to 1/15

Medical Assistant/Encounter Specialist

●Preform patient vital signs Phlebotomy

●Obtain patient histories


●Preform EKG’s, urinalysis, glucose sticks

Carolina Neurosurgery and Spine Center Greensboro, NC 6/14 to 10/14

Medical Assistant

●Perform patient vital signs

●Complete disability forms

●Complete prescription refills

HopeHealth Florence, SC 9/13 to 6/14

Medical Assistant

●Preform patient vital signs

●Obtain patient histories

●Preform EKG’s, urinalysis, glucose sticks


High Point Regional Hospital High Point, NC 2/99 to 9/10


●Transcribe medical dictation

●Gross room

●Assist as Administrative Assistant as needed

●Processing of Non-Gyn and Gyn specimens

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