Lisa Vitrano

Sales Position/ Customer Service

Hammond, LA 70401

ady9tz@r.postjobfree.com

+1-985-***-****

• Looking for a fast-paced Sales/Customer Service position where I can demonstrate my hard-working skills as well as my dedication and leadership abilities. Abilities:

Reliable, hardworking, highly motivated team player with a strong background in all aspects of customer service, sales, and support. Excellent organizational, administrative, interpersonal and communication skills. Fluent in Spanish. Proficient in Microsoft Word Excel, and Outlook. Proficient in Salesforce

Authorized to work in the US for any employer

Work Experience

Life Insurance Broker

Senior Life Services - Vero Beach, FL

January 2023 to Present

Currently working from home. I call customers and try to sell them insurance. The company is great! Lots of support and excellent training, just feel I need to get back out in the world, and provide my services elsewhere.

Furniture Sales Associate

Rooms To Go - Covington, LA

July 2021 to October 2022

1. Greet and engage customers

2. Uncover customers home furnishing needs to help them make their design vision a reality 3. Generate sales through a consultative approach

4. Build rapport with customers, thru strong interpersonal skills and excellent listening skills. Earning my business thru honest conversation filled with integrity 5. Encourage additional products to complete the room 6. Work as a team to achieve sales goals

7. Explain financing and protection plans

8. Demonstrate our product value and explain benefits that fulfills the customers needs Inside Sales Representative

Sunpro Solar - Mandeville, LA

December 2019 to June 2021

Involves calling out to warm leads to discuss solar and setting an appointment for our Solar Sales Specialists. Proficient in Salesforce.

Cashier/Customer Service

Dollar General - Loranger, LA

June 2019 to November 2019

Use cash register to check customers purchases.

Customer Service/Cashier

Lowe's Home Improvement - Hammond, LA

April 2014 to May 2018

Enters purchases into cash register to calculate total purchase price. Accepts cash, checks, or bankcards for payment; completes check and bankcard transactions according to established procedure. Counts money, gives change and issues receipt for funds received. Calculates discounts or references; requests customer identification for certain discounts and receipts as required. Maintains sufficient amounts of change in cash drawer. Assists customers in locating specific items. Keeps register area neat and stocked with necessary supplies. Assists in other areas of store, such as clean-up, shelf-stocking, or keeping merchandise displayed in an orderly manner.

Office Assistant- FMLA Benefits Analyst

Bellsouth Telecommunications - Baton Rouge, LA

April 2001 to March 2014

Answer multi phone lines, prepare office schedules. Monitor representatives on two (2) computers to insure they follow assigned schedule. As a FMLA benefits analysts I carefully review each request and either approve, deny or ask for further clarification from the employee or from medical personnel. I communicate with all involved parties -- including the employee, supervisors and doctors -- to determine how much time off is needed. I also educate workers about FMLA rights and expectations and instruct them on how to re-enter the job. Implement time management; coordinate representative's callbacks and outbound calls in accordance with availability. Compose correspondence, reports, forms, and other documents independently or from transcribing machines, notes, or general instruction from supervisor and staff; proofreads material and corrects grammar, receive and screen callers with complaints or problems and directs them to the appropriate party. Order office supplies, conduct and maintain inventory. Distribute mail. Communicate in office via e-mail, and/or speaker phone. Coordinate vacations, conduct maintenance on office machines. Schedule and distribute overtime. Develop and maintain computerized spreadsheets and databases to enter information and generate reports. Demonstrate the ability to multi task in a fast pace environment, while maintaining an emphasis on productivity and quality.

Sales/Customer Service Representative

Neill Corporation - Hammond, LA

March 2000 to April 2001

Inbound sales calls and service orders, set up new accounts, update client files. Utilize promotions, new product launches, educational events and service offerings. Update customers on company policies and procedure changes. Handle customer challenges effectively and

efficiently. Assist other departments during down time. Work sales booth at conventions. Communicate with the general managers, unit managers

and vendors.

Co-Owner/Supervisor

Tallo Tire, Inc - Hammond, LA

September 1994 to February 2000

Responsible for selling rental and moving products. Recommend truck size to meet customers moving specifications. Coordinate marketing projects and sale blitzes; also, documented and tracked results. Resolve billing disputes, as well as, monitor rental rates to ensure proper billing. Prioritize daily work based on urgency of the day's truck rentals. Arrange transfer of trucks to various locations to meet rental demands and to provide excellent customer service. Paraprofessional/Teacher's Aide

Tangipahoa Parish School Board - Amite, LA

August 1985 to December 1990

Provide administrative and teaching support for Special Education Teacher. Prepare teaching materials; attend orientation and workshops Demonstrate patience and understanding while managing emotional and/or behavioral challenged children. Prepare attendance records, grade

homework, conduct typing and record keeping. Supervise halls cafeterias, hallways, and yards/playgrounds. Prepare and develop teaching aids, distribute teaching materials and enjoyed assisting students in their educational journey. Education

Certificate in Life Insurance

Excel Insurance

September 2021 to October 2021

High school diploma or GED

Skills

• Customer Service

• Customer Service Skills (10+ years)

• Administrative Assistant

• Receptionist

• Outlook

• Billing

• Word

• Data Entry

• MS Office

• Sales

• Excel

• Filing

• Marketing

• Scheduling

• Microsoft Office (10+ years)

• Medical terminology (1 year)

• Insurance verification (1 year)

• Medical Billing

• Phlebotomy

• Anatomy And Physiology

• Word Processing

• Sales Experience

• Multilingual

• Time Management

• Typing

• Medical Coding

• Inside Sales

• Special Education

• Multi-line Phone Systems

• Telecommunication

• ICD-10

• Cold Calling

• CPT Coding

• ICD-9

• Clerical Experience

• Phone etiquette

• Project Coordination

• Microsoft Word

• ICD Coding

• Medical Office Experience

• Medical Scheduling

• Administrative experience

• Medical Records

• Outside Sales

• Laboratory Experience

• Quality management

• Computer literacy

• Personal assistant experience

• Furniture Sales

• HIPAA

• Medical Receptionist

• Experience Administering Injections

• Computer skills

• Communication skills

• Customer support

• Spanish

• Negotiation

• Microsoft Powerpoint

• Bilingual

• English

• Customer relationship management

• Transcription

Languages

• Spanish - Fluent

Assessments

Scheduling — Familiar

October 2019

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar

Customer Focus & Orientation — Expert

October 2019

Responding to customer situations with sensitivity. Full results: Expert

Customer Focus & Orientation — Highly Proficient

September 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Administrative Assistant/Receptionist — Familiar

September 2020

Using basic scheduling and organizational skills in an office setting Full results: Familiar

Electronic Health Records: Best Practices — Highly Proficient September 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Highly Proficient

Supervisory Skills: Motivating & Assessing Employees — Proficient September 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient

HR: Compensation & Benefits — Proficient

September 2020

Knowledge of compensation and benefits programs

Full results: Proficient

Outside Sales — Proficient

October 2020

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Receptionist — Highly Proficient

November 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient

Verbal Communication — Highly Proficient

September 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Data Entry: Accuracy — Proficient

September 2020

Entering data quickly and accurately

Full results: Proficient

Work Motivation — Expert

September 2020

Level of motivation and discipline applied toward work Full results: Expert

Customer Service Manager — Proficient

October 2020

Managing customer service representatives and resolving customer issues Full results: Proficient

Administrative Support Professional Fit — Expert

September 2020

Measures the traits that are important for successful administrative support professionals Full results: Expert

Electronic Health Records: Best Practices — Highly Proficient September 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Highly Proficient

Management & Leadership Skills: Planning & Execution — Proficient October 2020

Planning and managing resources to accomplish organizational goals Full results: Proficient

Medical Billing — Familiar

October 2020

Understanding the procedures and forms used for medical billing Full results: Familiar

Inside Sales — Highly Proficient

October 2020

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Highly Proficient

Verbal Communication — Highly Proficient

September 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Sales Fit — Proficient

October 2020

Measures the traits that are important for success in sales positions Full results: Proficient

Medical Receptionist Skills — Highly Proficient

September 2020

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Customer Service Fit — Proficient

November 2020

Measures the traits that are important for success for customer service roles. Full results: Proficient

Customer Focus & Orientation — Highly Proficient

September 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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